PRIVACY POLICY AND RETURN POLICY

PRIVACY POLICY

At Washera Services Limited, we value the trust of our customers and are committed to protecting the privacy and confidentiality of personal information shared with us. This Privacy Policy explains how we collect, use, protect, and manage customer information when you interact with our products and services.

1. Information We Collect

We may collect personal information including but not limited to:

• Full name
• Phone number and email address
• Delivery or business address
• Payment and transaction details
• Information provided during enquiries, purchases, or service requests

2. Use of Customer Information

Customer information collected may be used for the following purposes:

• Processing and fulfilling orders or service requests
• Providing customer support and responding to enquiries
• Communicating important updates, offers, and service information
• Improving our products and customer experience
• Maintaining accurate business and transaction records

3. Protection of Information

We are committed to safeguarding customer information and take reasonable security measures to prevent unauthorized access, misuse, disclosure, or alteration of personal data.

4. Disclosure of Information

Customer information may not be sold, exchanged, or shared with unauthorized third parties. Information may only be disclosed where necessary to provide our services, comply with legal requirements, or protect our business operations.

5. Customer Rights

Customers have the right to request access, correction, or updates to their personal information where applicable. Requests relating to personal data should be directed to our customer service team.

6. Updates to This Policy

We may review and update this Privacy Policy from time to time to reflect changes in our operations or applicable requirements. Customers will be informed of significant changes where necessary.

For further enquiries regarding this Privacy Policy, please contact:

Washera Services Limited
info@washeraservices.com

RETURN POLICY

At Washera Services Limited, we are committed to ensuring customer satisfaction and providing quality products and services. This Return Policy outlines the terms and conditions applicable to product returns, replacements, and refunds.

1. Eligibility for Returns

Customers may request a return or replacement where:

• The product received is damaged, defective, or incorrect
• The product does not match the agreed description or specification
• A return request is submitted within two days after receipt of the item

2. Conditions for Returns

For a return request to be considered:

• Items must be unused and maintained in their original condition
• Original packaging and proof of purchase must be provided
• Customers must contact our support team before returning any item

3. Items Not Eligible for Return

Returns may not be accepted for:

• Items that have been used, modified, or damaged after delivery
• Customized or personalized items
• Items returned outside the approved return period

4. Refund and Replacement Process

Where a return request is approved, customers may receive:

• A replacement item
• Store credit
• A refund, subject to company review and applicable terms

Refund processing time may depend on the payment method and verification process.

5. Return Procedure

Customers requesting a return should contact Washera Services Limited through the provided customer service channels with:

• Order details
• Proof of purchase
• Reason for the return
• Supporting evidence where applicable

Our team will review the request and provide further instructions.

6. Policy Review

Washera Services Limited reserves the right to review all return requests and make decisions based on product condition, compliance with this policy, and applicable business guidelines.

Thank you for choosing Washera Services Limited. We appreciate your trust and remain committed to delivering quality service and customer satisfaction.