TERMS AND CONDITIONS

WASHERA LAUNDRY AND HOMECLEANING SERVICES LIMITED
TERMS AND CONDITIONS OF SERVICE
WEBSITE, MOBILE APPLICATION, LAUNDRY, CLEANING, PICKUP, DELIVERY AND
RELATED SERVICES
EFFECTIVE DATE:
8 June 2026
VERSION:
Version 1.0
LAST UPDATED:
30 May 2026
IMPORTANT NOTICE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING,
REGISTERING FOR, BOOKING, PURCHASING, OR USING ANY SERVICES PROVIDED BY
WASHERA LAUNDRY AND HOMECLEANING SERVICES LIMITED.
THESE TERMS AND CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT
BETWEEN YOU AND WASHERA LAUNDRY AND HOMECLEANING SERVICES LIMITED
(“WASHERA”, “THE COMPANY”, “WE”, “US”, OR “OUR”).
BY ACCESSING OR USING OUR WEBSITE, MOBILE APPLICATION, PLATFORM, OR
SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO
BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING ALL DISCLAIMERS,
LIMITATIONS OF LIABILITY, INDEMNITIES, POLICIES, AND OTHER PROVISIONS
CONTAINED HEREIN.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY
DISCONTINUE USE OF THE WEBSITE, MOBILE APPLICATION, PLATFORM, AND ALL
SERVICES PROVIDED BY THE COMPANY.
APPLICABILITY OF THESE TERMS
These Terms and Conditions govern the use of:

Laundry Services;
Dry Cleaning Services;
Home Cleaning Services;
Office Cleaning Services;
Commercial Cleaning Services;
Pickup and Delivery Services;
Mobile Application Services;
Website Services;
Subscription Services;
Promotional Programs;
Loyalty Programs;
Customer Accounts; and
Any other products, services, features, technologies, or offerings provided by
Washera Laundry and Homecleaning Services Limited from time to time.
COMPANY DETAILS
Company Name:
WASHERA LAUNDRY AND HOMECLEANING SERVICES LIMITED
Customer Support Email:
info@washeraservices.com or washeraservices@gmail.com
Customer Support Telephone:
+2349062013200
Website:
www.washeraservices.com
Mobile Application:
Washera Mobile Application
LEGAL NOTICE
These Terms and Conditions contain provisions that:
Limit the liability of the Company;
Allocate risks between the Company and Users;
Require Users to indemnify the Company in certain circumstances;
Restrict certain legal claims;
Govern dispute resolution procedures;
Establish complaint and claims reporting deadlines;
Define compensation limitations;
Govern the collection and use of personal information; and
Affect the legal rights and remedies available to Users.
Users are encouraged to review these Terms carefully and seek independent legal advice
where necessary before using the Services.
TERMS AND CONDITIONS AGREEMENT
TABLE OF CONTENTS

INTRODUCTION
1.1 Purpose of the Terms and Conditions
These Terms and Conditions (“Terms”) govern the access to and use of the Company’s
website, mobile application, platform, and all laundry, cleaning, pickup, delivery, and
related services (collectively, the “Services”) provided by the Company.
The purpose of these Terms is to establish a legally binding framework governing the
relationship between the Company and any individual, business entity, organization, or
other person who accesses, registers for, uses, purchases, requests, or otherwise interacts
with the Services.
These Terms are intended to:
(a) define the rights and obligations of Users and the Company;
(b) establish the conditions under which Services are offered and delivered;
(c) allocate risks associated with the use of the Services;
(d) limit the Company’s liability to the maximum extent permitted by applicable law;
(e) protect the Company’s intellectual property, personnel, operational systems, and
business interests; and
(f) provide procedures for dispute resolution, complaints, claims, account management,
and enforcement of legal rights.
By accessing or using the Services, the User acknowledges that the User has read,
understood, and agreed to be bound by these Terms and all policies, notices, and
supplemental agreements incorporated herein by reference.
The User further acknowledges that these Terms form an essential condition upon which
the Company is willing to provide access to the Platform and Services.
1.2 Acceptance of Terms
By accessing, browsing, downloading, installing, registering for, booking, purchasing, or
otherwise using any portion of the Platform or Services, the User expressly acknowledges
and agrees to these Terms and Conditions.
Acceptance may occur through:
(a) creating a User account;
(b) clicking an “Accept,” “Agree,” “Continue,” or similar electronic consent button;
(c) making a booking or service request;
(d) submitting payment information;
(e) accessing or using the Company’s website or mobile application; or
(f) continuing to use the Services after notice of modifications to these Terms.
The User acknowledges that acceptance of these Terms does not require a handwritten
signature and may be evidenced through electronic records, transaction logs, account
activity, digital acknowledgments, payment authorizations, or continued use of the
Services.
Where a User does not agree with any provision of these Terms, the User must immediately
discontinue access to and use of the Platform and Services.
Continued access to or use of the Services following publication of these Terms shall
constitute conclusive evidence of acceptance and agreement.
1.3 Legally Binding Agreement
These Terms constitute a valid, binding, and enforceable legal agreement between the User
and the Company.
The User acknowledges and agrees that:
(a) these Terms create legally enforceable obligations;
(b) the User’s use of the Services is conditional upon compliance with these Terms;
(c) failure to comply with these Terms may result in suspension, restriction, or termination
of access to the Services; and
(d) the Company may enforce its rights and remedies under these Terms to the fullest
extent permitted by applicable law.
The User further acknowledges that the Company would not provide access to the Services
under the same terms, pricing structure, or risk allocation framework in the absence of the
agreements, limitations, disclaimers, indemnities, and protections contained herein.
To the fullest extent permitted by applicable law, the User waives any argument that these
Terms are unenforceable solely because they were accepted electronically, presented
digitally, or executed through online interactions.
1.4 Eligibility to Use the Services
The Services are intended solely for individuals and entities legally capable of entering into
binding contracts under applicable law.
By using the Services, the User represents and warrants that:
(a) the User has attained the age of majority in the applicable jurisdiction or otherwise
possesses legal capacity to enter into binding agreements;
(b) the User is not prohibited by law from accessing or using the Services;
(c) all information provided to the Company is accurate, complete, and current;
(d) the User will comply with all applicable laws, regulations, and legal obligations; and
(e) the User possesses the authority necessary to accept these Terms on behalf of any
business, organization, institution, or other entity represented by the User.
The Company reserves the unrestricted right to:

refuse access to any person or entity;
require proof of identity or authority;
suspend or terminate accounts;
reject service requests; or
impose additional eligibility requirements,
where reasonably necessary for legal, operational, security, regulatory, or riskmanagement purposes.
The Company shall not be liable for losses arising from reliance upon inaccurate eligibility
representations made by a User.
1.5 Capacity to Contract
The User represents and warrants that the User possesses full legal capacity, authority, and
competence to enter into and perform obligations under these Terms and Conditions.
Where the User accesses or uses the Services on behalf of:
(a) a company;
(b) a partnership;
(c) an organization;
(d) a governmental body;
(e) an institution; or
(f) any other legal entity,
the User further represents and warrants that the User is duly authorized to bind such
entity to these Terms and Conditions.
The Company shall be entitled to rely upon such representations without conducting
independent verification and shall not be liable for losses arising from any lack of authority
on the part of the User.
If it is determined that a User lacks legal capacity or authority to enter into this Agreement,
the Company reserves the unrestricted right to:
suspend or terminate access;
cancel bookings;
refuse service requests;
recover losses incurred; and
pursue any available legal remedies.
Any person accepting these Terms on behalf of another individual or entity agrees to
indemnify and hold harmless the Company against all claims, losses, liabilities, damages,
costs, and expenses arising from any lack of authority or capacity to enter into this
Agreement.

DEFINITIONS AND INTERPRETATION
2.1 Definitions of Key Terms
For the purposes of these Terms and Conditions, the following words and expressions shall
have the meanings assigned to them below unless the context requires otherwise:
“Account” means a registered user profile created by a User through the Platform for the
purpose of accessing, managing, requesting, booking, purchasing, or using the Services.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under
common control with the Company.
“Applicable Law” means all laws, regulations, statutes, rules, directives, ordinances,
judicial decisions, governmental orders, licensing requirements, industry standards, and
regulatory obligations applicable to the Company, the User, the Platform, or the Services.
“Booking” means any request, reservation, order, appointment, service instruction, or
transaction submitted by a User for the provision of Services.
“Business Day” means any day other than a Saturday, Sunday, public holiday, or any day
on which financial institutions are generally authorized or required to close in the
jurisdiction where the Company principally operates.
“Cleaning Services” means home cleaning, office cleaning, commercial cleaning,
sanitation services, maintenance cleaning, deep cleaning, specialized cleaning, and all
related services offered by the Company.
“Company”, “Washera”, “We”, “Us”, or “Our” means Washera Laundry and
Homecleaning Services Limited, its subsidiaries, affiliates, successors, assigns, directors,
officers, employees, contractors, agents, representatives, and authorized service
providers.
“Content” means all text, images, graphics, logos, trademarks, software, data, audio,
video, designs, documents, information, user submissions, and other materials available
through the Platform.
“Customer” means any individual, business entity, organization, institution, or person who
accesses, registers for, requests, purchases, receives, or otherwise uses the Services.
“Delivery” means the transportation, return, handover, drop-off, transfer, or provision of
items, products, or completed Services to a User or authorized recipient.
“Force Majeure Event” means any event beyond the reasonable control of the Company,
including but not limited to acts of God, floods, fires, epidemics, pandemics, disease
outbreaks, governmental actions, labor disputes, civil unrest, terrorism, war,
transportation disruptions, utility failures, cyberattacks, internet outages, supply chain
interruptions, severe weather conditions, or other unforeseen circumstances.
“Garment” means clothing, fabrics, linens, curtains, bedding, uniforms, household
textiles, accessories, and any other item submitted for laundry, dry-cleaning, pressing, or
related treatment.
“Hazardous Material” means any toxic, dangerous, flammable, explosive, corrosive,
infectious, contaminated, radioactive, biohazardous, unlawful, regulated, or otherwise
hazardous substance, material, item, or object.
“Mobile Application” or “App” means any software application, platform, interface, or
mobile technology owned, operated, licensed, or made available by the Company for
accessing the Services.
“Personal Data” means any information relating to an identified or identifiable natural
person, whether alone or in combination with other information, including information
protected under applicable data protection laws.
“Pickup” means the collection, retrieval, transportation, acceptance, or receipt of
garments, materials, items, or property from a User or designated location.
“Platform” means collectively the Company’s website, mobile application, software
systems, customer portals, communication channels, and all related technological
infrastructure through which Services are offered.
“Premises” means any residential property, apartment, office, commercial facility,
building, compound, or location where Services are requested, performed, delivered, or
accessed.
“Services” means all products, features, functionalities, activities, operations, offerings,
technologies, and services provided by the Company, including but not limited to laundry
services, dry-cleaning services, home cleaning services, office cleaning services, pickup
services, delivery services, subscription services, mobile application services, website
services, customer support services, and any related or future offerings.
“Subscription Plan” means any recurring service arrangement, membership program,
package, loyalty plan, or prepaid service offering provided by the Company.
“Terms” means these Terms and Conditions together with all policies, notices, guidelines,
schedules, disclaimers, amendments, and supplementary agreements incorporated
herein by reference.
“Third Party” means any person or entity other than the Company or the User.
“User”, “You”, or “Your” means any individual, company, organization, institution,
representative, customer, visitor, account holder, or person who accesses, registers for,
interacts with, or uses the Platform or Services in any manner whatsoever.
“Website” means the Company’s official website and any related webpages, domains,
subdomains, portals, digital interfaces, or online properties operated by or on behalf of the
Company.
The headings and titles used throughout these Terms are provided solely for convenience
and shall not affect the interpretation of any provision.
2.2 Interpretation Rules
Unless the context otherwise requires, the following rules of interpretation shall apply
throughout these Terms and Conditions:
(a) words importing the singular shall include the plural and vice versa;
(b) words importing one gender shall include all genders;
(c) references to persons shall include individuals, corporations, partnerships,
governmental entities, associations, trusts, institutions, and other legal entities;
(d) references to laws, regulations, statutes, or governmental requirements shall include all
amendments, replacements, re-enactments, consolidations, and successor legislation
thereto;
(e) the words “including”, “includes”, “such as”, “for example”, and similar expressions shall
be interpreted as meaning “including without limitation”;
(f) references to a clause, section, schedule, annexure, policy, notice, or document shall
include amendments, modifications, supplements, and replacements thereof;
(g) any obligation not to perform an act shall include an obligation not to permit, assist,
authorize, facilitate, or enable such act;
(h) references to writing or written communications shall include electronic
communications unless expressly stated otherwise;
(i) references to consent, approval, authorization, acceptance, or agreement may be
provided electronically unless prohibited by applicable law;
(j) the words “other”, “otherwise”, “including”, and similar expressions shall not be
construed to limit the generality of preceding words;
(k) any ambiguity shall not be interpreted against the Company solely on the basis that the
Company drafted these Terms; and
(l) these Terms shall be interpreted in a manner that gives maximum legal effect to the
rights, protections, limitations, indemnities, disclaimers, and remedies intended herein.
To the fullest extent permitted by applicable law, the User waives any rule of construction
that would require ambiguities to be interpreted against the drafting party.
2.3 References to Website, Mobile App, and Services
Unless expressly stated otherwise, any reference within these Terms and Conditions to the:
Website shall include all current and future websites, webpages, domains, subdomains,
landing pages, customer portals, web-based systems, and digital properties operated by or
on behalf of the Company.
Mobile Application shall include all current and future mobile applications, software
versions, updates, upgrades, enhancements, interfaces, operating system variants, and
related technologies provided by the Company.
Platform shall include the Website, Mobile Application, customer account systems,
communication channels, application programming interfaces (APIs), software
infrastructure, and all associated technologies used to provide the Services.
Services shall include all current and future products, offerings, programs, technologies,
subscription plans, features, functionalities, cleaning services, laundry services, pickup
services, delivery services, customer support services, promotional offerings, loyalty
programs, and related commercial activities provided by the Company.
Any reference to the Platform or Services shall apply regardless of the method of access,
including:
(a) desktop devices;
(b) mobile devices;
(c) tablets;
(d) web browsers;
(e) third-party integrations;
(f) communication platforms; or
(g) future technologies through which the Company may provide Services.
The User acknowledges and agrees that these Terms are intended to apply broadly to all
interactions between the User and the Company, whether such interactions occur through
the Website, Mobile Application, customer support channels, social media platforms,
third-party integrations, physical operations, or any other authorized service delivery
mechanism.
To the fullest extent permitted by applicable law, no limitation, omission, technological
change, platform modification, or future service expansion shall operate to exclude the
applicability of these Terms and Conditions unless expressly stated otherwise in writing by
the Company.
ABOUT THE COMPANY AND SERVICES
3.1 Description of Services
Washera Laundry and HomeCleaning Services Limited (The Company) is a technologyenabled service provider engaged in the business of offering laundry, dry-cleaning,
residential cleaning, office cleaning, commercial cleaning, pickup and delivery logistics,
and other related support services through its website, mobile application, customer
support channels, and associated digital or physical platforms (collectively referred to as
the “Platform”).
The Services are provided on an “as available” and “as applicable” basis and are subject at
all times to operational capacity, workforce availability, environmental conditions, access
limitations, customer compliance, and other circumstances which may affect the
Company’s ability to render the Services in whole or in part.
By accessing or using the Platform or requesting any Service, the User acknowledges and
agrees that the Company reserves the unrestricted right, at any time and without prior
notice, to modify, suspend, discontinue, expand, restrict, or otherwise alter any aspect of
the Services, including pricing structures, operational procedures, service categories,
geographic coverage, processing timelines, delivery schedules, and technological
functionalities.
Nothing contained on the Platform or communicated by the Company shall be construed
as a warranty, guarantee, representation, or undertaking that the Services shall be
uninterrupted, error-free, continuously available, suitable for any specific purpose, or
capable of achieving any particular cleaning outcome.
The Company shall retain sole discretion with respect to the methods, materials,
detergents, chemicals, equipment, operational processes, cleaning procedures,
technologies, and fulfillment techniques utilized in connection with the Services, and the
User expressly acknowledges that cleaning results may vary depending on the nature,
condition, composition, age, exposure, or treatment history of the relevant items or
premises.
The Company further reserves the absolute right to reject, suspend, or terminate any
service request where, in its sole opinion, such request may expose the Company, its
personnel, contractors, systems, operations, equipment, or reputation to legal, financial,
operational, health, safety, reputational, or regulatory risk.
3.2 Laundry Services
The Company provides laundry and garment care services, including but not limited to
washing, drying, ironing, folding, dry cleaning, stain treatment, fabric care, garment
finishing, and related textile maintenance services.
The User expressly acknowledges and agrees that all garments, fabrics, textiles, and
related items submitted to the Company are submitted entirely at the User’s sole risk with
respect to inherent garment vulnerabilities, manufacturer defects, fabric instability, normal
wear and tear, latent damage, color inconsistencies, shrinkage tendencies, chemical
sensitivities, and other conditions not reasonably detectable prior to processing.
While the Company shall exercise reasonable care in the handling and processing of
customer items, the Company does not warrant or guarantee the successful removal of
stains, odors, discoloration, contaminants, wrinkles, or other fabric conditions, particularly
where such conditions result from age, prolonged exposure, prior treatment, fabric
composition, heat sensitivity, dye instability, or pre-existing deterioration.
The User acknowledges that certain garments or fabrics may be inherently susceptible to
shrinkage, stretching, fading, tearing, color bleeding, texture alteration, seam weakening,
embellishment damage, or structural deterioration during the ordinary course of cleaning
or processing, notwithstanding the exercise of reasonable care by the Company.
The Company shall not be liable for any damage, loss, deterioration, or alteration arising
from:
(a) inaccurate, incomplete, or misleading care instructions;
(b) the absence of manufacturer care labels;
(c) hidden or latent defects in fabrics or garments;
(d) prior alterations or repairs;
(e) ordinary wear and tear;
(f) exposure to contaminants or chemicals prior to submission;
(g) the inherent nature of delicate or specialty fabrics; or
(h) the User’s failure to disclose material information relating to submitted items.
The User bears sole responsibility for inspecting all garments and personal effects prior to
submission and for removing valuables, cash, jewelry, documents, electronics, or other
personal property contained within submitted items. The Company shall bear no
responsibility whatsoever for any item left in pockets, bags, containers, or garments
submitted for processing.
The Company reserves the absolute right to refuse the processing of any item which, in its
sole discretion, is deemed hazardous, contaminated, unsafe, excessively damaged,
improperly packaged, unlawful, or otherwise unsuitable for handling or processing.
Where the Company reasonably determines that specialized handling, third-party
processing, or external treatment is required, the Company may, at its sole discretion,
engage affiliated processors, subcontractors, or third-party facilities for the purpose of
fulfilling the relevant service request.
3.3 Home Cleaning Services
The Company provides residential cleaning services which may include routine cleaning,
deep cleaning, kitchen cleaning, bathroom sanitation, floor maintenance, upholstery
cleaning, post-construction cleaning, move-in and move-out cleaning, and related
domestic cleaning services.
The scope of any cleaning service shall be strictly limited to the specific services booked,
approved, or otherwise confirmed by the Company, and no representation shall be deemed
to have been made regarding the treatment, restoration, repair, preservation, or
maintenance of any item, fixture, appliance, structure, or surface beyond the expressly
agreed cleaning scope.
The User acknowledges that the effectiveness and outcome of cleaning services may vary
depending on environmental conditions, pre-existing property conditions, structural
limitations, maintenance history, material composition, accessibility, and the extent of
accumulated dirt, contamination, deterioration, or damage existing prior to service
commencement.
The Company shall not be liable for any loss or damage arising from:
(a) pre-existing defects or structural weaknesses;
(b) faulty installations;
(c) deterioration due to age or environmental exposure;
(d) unstable fixtures or fittings;
(e) poor maintenance conditions;
(f) mold, infestations, or hazardous contamination;
(g) electrical or plumbing faults; or
(h) the use of unsuitable or defective materials within the premises.
The User shall be solely responsible for securing all valuables, confidential materials,
fragile items, collectibles, negotiable instruments, cash, jewelry, firearms, and sensitive
information prior to the commencement of any service. The Company shall not assume
custody, control, or responsibility over such items at any time.
The User further undertakes to provide safe, lawful, and reasonable access to the premises
and to disclose any condition that may reasonably present a health, safety, operational, or
security risk, including the presence of hazardous substances, aggressive animals,
infestations, biohazards, unstable structures, or restricted access areas.
The Company reserves the unrestricted right to refuse, suspend, discontinue, or terminate
services where the service environment is deemed unsafe, unlawful, abusive, hazardous,
inaccessible, or otherwise unsuitable for service delivery.
3.4 Office and Commercial Cleaning Services
The Company provides cleaning and facility support services to offices, commercial
establishments, institutions, retail outlets, and other business premises.
Commercial cleaning services may include janitorial services, workspace cleaning,
restroom sanitation, waste disposal, floor care, common area maintenance, facility
cleaning, and customized commercial cleaning solutions as may be agreed between the
parties.
The User acknowledges that commercial cleaning operations are subject to building
access protocols, operational restrictions, health and safety procedures, workforce
availability, and other logistical considerations which may impact service delivery
timelines and execution.
The Company shall not be liable for any indirect, incidental, special, punitive, or
consequential loss arising from or connected to the Services, including but not limited to
loss of profit, business interruption, operational downtime, reputational harm, data loss, or
productivity disruption.
Commercial Users shall remain solely responsible for safeguarding confidential business
information, sensitive documents, cash, inventory, data systems, intellectual property, and
high-value equipment located within the service premises.
Where necessary, the User shall ensure the availability of authorized personnel for access
coordination, security clearance, operational supervision, or compliance with building
management procedures.
The Company reserves the right to decline or discontinue services in any environment
containing hazardous materials, unsafe structures, unlawful substances, biological
contamination, excessive health risks, or other conditions reasonably considered
dangerous to personnel, equipment, or operations.
Commercial Users agree to indemnify and hold harmless the Company against any claim,
liability, loss, penalty, damage, cost, or expense arising from unsafe premises, regulatory
non-compliance, inaccurate instructions, third-party conduct, or conditions beyond the
Company’s reasonable control.
3.5 Pickup and Delivery Services
The Company may provide pickup, transportation, and delivery services in connection with
laundry and related service requests.
All pickup and delivery timelines communicated by the Company are estimates only and
shall not constitute binding delivery guarantees or conditions precedent to the Company’s
obligations under these Terms.
The Company shall not be liable for delays, interruptions, failed deliveries, or scheduling
disruptions arising from traffic conditions, weather events, civil unrest, security incidents,
workforce shortages, mechanical failures, governmental actions, force majeure events, or
other circumstances beyond the Company’s reasonable control.
The User shall bear sole responsibility for ensuring that accurate pickup and delivery
details are provided and that authorized personnel are available where necessary to
facilitate access, collection, or receipt of items.
Risk in the relevant items shall transfer to the User immediately upon delivery to the
designated address, delivery point, authorized recipient, concierge, security personnel, or
any location authorized by the User, whether expressly or impliedly.
Where the User authorizes unattended delivery, including delivery to doorsteps, reception
areas, security posts, or designated drop-off points, the User assumes all risks associated
with theft, loss, weather exposure, misplacement, unauthorized access, or subsequent
damage occurring after delivery has been completed.
The Company reserves the right to impose additional charges for failed pickups, failed
deliveries, excessive waiting periods, inaccessible premises, emergency scheduling
requests, remote locations, or special handling requirements.
3.6 Mobile Application Services
The Company may make certain Services accessible through its website, mobile
application, or associated digital platforms.
Subject to compliance with these Terms, the Company grants the User a limited,
revocable, non-transferable, non-exclusive license to access and use the Platform solely
for lawful personal or commercial purposes connected with the Services.
The User acknowledges that the Platform is provided on an “as is” and “as available” basis
and that the Company does not warrant that the Platform shall operate uninterrupted,
securely, error-free, or free from vulnerabilities, malicious code, technical failures, or
unauthorized intrusions.
The Company reserves the unrestricted right, at any time and without notice, to modify,
suspend, withdraw, restrict, update, monitor, or discontinue any aspect of the Platform or
its functionalities.
The User shall not:
(a) reverse engineer or interfere with the Platform;
(b) attempt unauthorized access to systems or databases;
(c) introduce malware or malicious code;
(d) scrape, reproduce, or exploit Platform data;
(e) circumvent security protocols; or
(f) utilize the Platform for fraudulent, unlawful, or abusive purposes.
The Company shall not be liable for any loss or damage arising from device incompatibility,
software malfunction, network interruption, cybersecurity incidents, unauthorized account
access, telecommunications failures, or data loss beyond the Company’s reasonable
control.
The User bears sole responsibility for maintaining device security, password confidentiality,
software updates, and secure internet access.
3.7 Service Availability and Geographic Coverage
The Services shall only be available within locations and operational territories determined
solely by the Company from time to time.
The Company reserves the unrestricted right to expand, reduce, suspend, restrict, or
discontinue service operations within any geographic location without incurring liability to
any User.
Service availability may be affected by operational limitations, workforce availability,
environmental conditions, security concerns, governmental directives, public
emergencies, transportation restrictions, technical disruptions, or other factors beyond the
Company’s reasonable control.
The Company shall bear no liability whatsoever for its inability to provide Services in any
location due to circumstances reasonably affecting operational feasibility, personnel
safety, legal compliance, or logistical practicality.
Certain services, pricing structures, delivery timelines, promotions, and service features
may vary depending on geographic location and operational considerations.
3.8 Third-Party Service Providers and Contractors
The Company may engage independent contractors, subcontractors, logistics providers,
payment processors, technology vendors, affiliated entities, external facilities, or other
third-party service providers in connection with the delivery, facilitation, support, or
optimization of the Services.
The User acknowledges and agrees that portions of the Services may be performed,
facilitated, or supported by such third parties and that the Company may share operational
information reasonably necessary for service fulfillment purposes.
While the Company may conduct onboarding, screening, verification, or compliance
procedures in relation to third-party providers, the Company does not warrant or guarantee
the uninterrupted availability, conduct, suitability, compatibility, or performance of any
third-party provider beyond the scope reasonably required by applicable law.
To the fullest extent permitted under applicable law, the Company shall not be liable for
any act, omission, delay, disruption, negligence, misconduct, system failure, delivery
interruption, payment processing error, or operational deficiency attributable to third-party
providers beyond the Company’s reasonable supervision or control.
Nothing contained in these Terms shall be construed as creating any employment
relationship, partnership, joint venture, fiduciary duty, or agency relationship between the
User and any service personnel, contractor, or third-party provider engaged by the
Company.
The Company reserves the unrestricted right to assign, replace, subcontract, delegate, or
reassign any portion of the Services to third-party providers at its sole discretion and
without prior notice to the User.
USER ACCOUNTS AND REGISTRATION
4.1 Account Creation
In order to access certain features of the Platform or utilize specific Services offered by the
Company, Users may be required to create and maintain a registered account. By
registering an account, the User represents and warrants that he, she, or it possesses the
legal capacity, authority, and competence required to enter into a binding contractual
relationship under applicable law.
Where the User is registering on behalf of a corporate entity, institution, partnership,
organization, or other third party, such User further represents and warrants that he or she
possesses full authority to bind such entity to these Terms and Conditions and to assume
all obligations arising therefrom.
The Company reserves the unrestricted right to approve, reject, suspend, restrict, or revoke
any account registration request at its sole discretion and without any obligation to provide
reasons for such decision.
The creation of an account shall not be construed as conferring any vested right, continued
access right, proprietary interest, or guaranteed entitlement to the Services or Platform
functionalities.
The Company may impose eligibility requirements, account limitations, onboarding
procedures, compliance checks, service restrictions, or additional conditions precedent to
account activation or continued use of the Platform.
Users shall not:
(a) create accounts using false, misleading, fraudulent, or unauthorized information;
(b) impersonate another person or entity;
(c) create multiple accounts for abusive, deceptive, fraudulent, or manipulative purposes;
(d) transfer, assign, sell, or otherwise dispose of account access credentials without the
Company’s prior written consent; or
(e) use the Platform in any manner inconsistent with applicable law, public policy, or these
Terms and Conditions.
The Company reserves the right to reject duplicate, suspicious, misleading, incomplete, or
non-compliant registrations and to implement identity verification or compliance
procedures at any stage of the User relationship.
4.2 Accuracy of Information
The User expressly undertakes and warrants that all information submitted to the Company
during registration, onboarding, booking, payment processing, customer support
engagement, or continued use of the Platform shall be true, accurate, complete, current,
and not misleading in any material respect.
Such information may include, without limitation:

full legal name;
business name;
telephone number;
email address;
residential or business address;
payment information;
pickup and delivery details;
identity documentation; and
any other information reasonably requested by the Company.
The User shall bear sole responsibility for ensuring that account information remains
accurate, current, and updated at all times.
The Company shall not be liable for any loss, delay, failed delivery, miscommunication,
service disruption, payment issue, operational error, or damages arising directly or
indirectly from inaccurate, outdated, incomplete, or misleading information supplied by
the User.
The Company reserves the unrestricted right to suspend, restrict, reject, or terminate
access to the Platform where any information provided by the User is reasonably
suspected to be false, misleading, incomplete, fraudulent, unverifiable, or otherwise
inconsistent with these Terms or applicable law.
Where the Company suffers any loss, liability, claim, penalty, operational disruption,
reputational harm, or expense arising from inaccurate or misleading information provided
by the User, the User agrees to fully indemnify and hold harmless the Company from and
against all resulting claims, losses, costs, damages, and expenses, including reasonable
legal fees.
4.3 Account Verification
The Company reserves the right, at any time and in its sole discretion, to conduct
verification, authentication, screening, due diligence, fraud prevention, compliance, or
identity confirmation procedures in relation to any User, account, transaction, payment
method, booking request, or Platform activity.
As part of such procedures, the Company may require the User to provide additional
information or documentation, including but not limited to:
government-issued identification;
proof of address;
business registration documentation;
payment verification documentation;
corporate authorization records;
utility bills;
photographs;
biometric confirmations; or
any other information reasonably required for verification purposes.
The User acknowledges and agrees that failure or refusal to comply with any verification
request may result in:
(a) delayed account activation;
(b) service restrictions;
(c) suspension of bookings;
(d) payment limitations;
(e) temporary account freezes; or
(f) permanent account termination.
The Company shall not be liable for any loss, inconvenience, delay, inability to access
Services, or damages arising from verification procedures, security reviews, fraud
investigations, or compliance-related restrictions reasonably implemented by the
Company.
The Company reserves the unrestricted right to utilize third-party verification providers,
fraud prevention systems, identity authentication technologies, credit assessment tools, or
compliance databases in connection with account verification and risk management
procedures.
4.4 User Responsibilities
The User acknowledges and agrees that the use of the Platform and Services is subject to
continuous compliance with these Terms and Conditions, applicable laws, operational
guidelines, and any additional policies issued by the Company from time to time.
The User shall be solely responsible for:
(a) maintaining accurate account information;
(b) ensuring lawful use of the Platform;
(c) complying with booking procedures and payment obligations;
(d) providing safe and lawful access to service locations;
(e) safeguarding account credentials;
(f) ensuring proper conduct in dealings with Company personnel, contractors, and
representatives; and
(g) refraining from conduct capable of disrupting, damaging, abusing, interfering with, or
compromising the Platform or Services.
The User shall not:
(a) engage in fraudulent, deceptive, abusive, unlawful, or misleading conduct;
(b) misuse promotional offers, discounts, referral systems, or loyalty programs;
(c) interfere with the operations, systems, infrastructure, or security of the Platform;
(d) harass, threaten, intimidate, assault, or abuse Company personnel or contractors;
(e) submit hazardous, unlawful, contaminated, or prohibited items for processing; or
(f) use the Services in any manner capable of exposing the Company to legal, operational,
financial, or reputational risk.
The User acknowledges that any breach of these Terms may result in immediate
suspension or termination of access to the Platform, refusal of future Services, legal
action, reporting to regulatory or law enforcement authorities, or any other remedy
available to the Company under applicable law.
4.5 Account Security and Password Protection
The User shall bear sole responsibility for maintaining the confidentiality, integrity, and
security of all account credentials, login details, authentication information, passwords,
devices, and access methods associated with the User’s account.
The User agrees not to:
(a) disclose account credentials to unauthorized persons;
(b) permit unauthorized access to the account;
(c) share account access with third parties except as expressly authorized by the Company;
or
(d) utilize another person’s account without lawful authorization.
Any action, booking, instruction, transaction, communication, authorization, modification,
or activity carried out through the User’s account shall be deemed to have been authorized
by the User, whether or not such activity was actually initiated by the User personally.
The Company shall not be liable for any loss, damage, unauthorized transaction, data
breach, misuse, or liability arising from:
compromised passwords;
unauthorized access;
account sharing;
device theft;
phishing attacks;
cyber incidents;
negligent credential management; or
the User’s failure to maintain adequate account security measures.
The User shall immediately update compromised credentials and take all reasonable
measures necessary to secure the account upon becoming aware of any suspected
security breach or unauthorized access.
The Company reserves the right to implement additional authentication measures,
account restrictions, password reset procedures, device verification protocols, or security
safeguards at its sole discretion and without prior notice.
4.6 Unauthorized Access and Reporting Obligations
The User shall immediately notify the Company upon becoming aware of:
(a) any unauthorized access to the account;
(b) suspected credential compromise;
(c) fraudulent transactions or bookings;
(d) suspicious account activity;
(e) unauthorized use of payment methods; or
(f) any actual or suspected security incident affecting the User’s account or use of the
Platform.
Such notification shall be made through the official communication channels designated
by the Company and shall include all information reasonably required to facilitate
investigation, mitigation, recovery, or security response measures.
The User acknowledges that delayed reporting may significantly impair the Company’s
ability to investigate or mitigate unauthorized activity and may increase the extent of
resulting losses or liabilities.
Accordingly, the Company shall not be liable for any loss, damage, unauthorized
transaction, service misuse, or fraudulent activity occurring prior to the Company receiving
actual notice of the relevant security incident.
The Company reserves the unrestricted right to suspend, freeze, restrict, investigate,
monitor, or terminate any account reasonably suspected of unauthorized access, fraud,
abuse, security compromise, unlawful conduct, or violation of these Terms.
The User agrees to cooperate fully with the Company, law enforcement agencies,
regulators, insurers, payment processors, and security personnel in connection with any
investigation relating to fraud, cyber incidents, unauthorized access, or misuse of the
Platform.
4.7 Suspension or Termination of Accounts
The Company reserves the absolute and unrestricted right, at any time and without prior
notice, to suspend, restrict, deactivate, freeze, or permanently terminate any User account
where the Company reasonably determines, suspects, or believes that:
(a) the User has violated these Terms and Conditions;
(b) fraudulent, deceptive, abusive, unlawful, or suspicious conduct has occurred;
(c) the account poses a legal, financial, operational, cybersecurity, reputational, or
regulatory risk;
(d) inaccurate or misleading information has been supplied;
(e) payment obligations remain outstanding;
(f) unauthorized access or compromise has occurred;
(g) the User has engaged in misconduct toward Company personnel or contractors; or
(h) suspension or termination is reasonably necessary to protect the Company, its
personnel, customers, systems, operations, or commercial interests.
The Company shall not be liable for any loss, damage, inconvenience, interruption, inability
to access Services, loss of data, business interruption, reputational harm, or
consequential damages arising from the suspension, restriction, or termination of any
account pursuant to these Terms.
Where an account is suspended or terminated, the Company may:
cancel pending bookings;
withhold access to Platform functionalities;
block future registrations;
investigate prior transactions;
recover outstanding sums;
report suspicious conduct to relevant authorities; and
pursue any remedy available under law or equity.
Termination or suspension of an account shall not extinguish or prejudice any accrued
rights, liabilities, obligations, indemnities, payment duties, dispute resolution rights, or
legal remedies existing prior to such suspension or termination.
The User may discontinue use of the Platform or request account closure at any time,
provided that such discontinuance shall not relieve the User of any outstanding obligation,
liability, payment duty, indemnity, or responsibility arising prior to account closure.

BOOKING AND SERVICE REQUESTS
5.1 Service Booking Process
Access to the Services may require the User to submit a booking request through the
Company’s website, mobile application, customer service channels, or any other
communication platform approved by the Company from time to time.
By submitting a booking request, the User represents and warrants that all information
provided in connection with the request, including service location, contact information,
item descriptions, scheduling preferences, access instructions, and payment details, is
accurate, complete, lawful, and not misleading in any material respect.
The User acknowledges and agrees that the submission of a booking request does not
constitute automatic acceptance, confirmation, or commencement of the requested
Service by the Company.
All booking requests shall remain subject to:
(a) operational capacity;
(b) personnel availability;
(c) geographic coverage limitations;
(d) security considerations;
(e) access feasibility;
(f) payment authorization;
(g) compliance verification;
(h) environmental conditions; and
(i) any other operational or commercial consideration deemed relevant by the Company.
The Company reserves the unrestricted right, at its sole discretion and without incurring
liability, to:

reject, decline, postpone, or cancel any booking request;
impose conditions on acceptance of any booking;
request additional information or verification;
modify operational procedures relating to bookings; or
limit the availability of certain Services, service categories, locations, or scheduling
windows.
The User further acknowledges that the Company may establish booking cut-off times,
operational deadlines, minimum service thresholds, geographic limitations, and other
service conditions which may affect booking eligibility or fulfillment timelines.
No oral communication, automated response, preliminary estimate, indicative timeline, or
acknowledgment generated by the Platform shall constitute a legally binding confirmation
of service unless and until the Company expressly communicates acceptance of the
booking request.
5.2 Service Acceptance and Confirmation
A booking request shall only be deemed accepted upon the issuance of an official
confirmation by the Company through the Platform, email, SMS notification, customer
support communication, or any other authorized communication channel designated by
the Company.
The Company reserves the unrestricted right to accept, reject, conditionally approve, or
revoke any booking request at any stage prior to service commencement, particularly
where:
(a) operational limitations arise;
(b) payment authorization fails;
(c) security or compliance concerns are identified;
(d) inaccurate or incomplete information has been provided;
(e) workforce or logistical constraints exist;
(f) environmental or safety risks are identified; or
(g) circumstances arise which, in the Company’s sole opinion, render fulfillment
commercially impractical, unsafe, unlawful, or operationally unsuitable.
The User acknowledges that booking confirmations may be subject to:
service-specific conditions;
revised pricing adjustments;
availability limitations;
access requirements;
verification procedures;
estimated timelines; and
additional operational instructions.
The Company shall not be liable for any loss, expense, inconvenience, business
interruption, or damages arising from the rejection, cancellation, withdrawal, or
modification of any booking request prior to service commencement.
The Company further reserves the right to cancel or withdraw confirmation where:
the User fails to comply with these Terms and Conditions;
the service location becomes inaccessible or unsafe;
fraudulent or suspicious activity is suspected;
payment cannot be successfully processed; or
the User engages in abusive, unlawful, or inappropriate conduct toward Company
personnel or representatives.
5.3 Scheduling and Rescheduling
The User may request specific service dates, time windows, pickup schedules, or delivery
preferences through the Platform, subject always to operational availability and
confirmation by the Company.
All scheduling timelines provided by the Company shall constitute estimated service
windows only and shall not be interpreted as guaranteed appointment times, fixed delivery
obligations, or conditions precedent to the Company’s performance obligations.
The Company reserves the unrestricted right to:
adjust service schedules;
reassign personnel;
modify estimated arrival times;
consolidate routes;
reschedule appointments; or
alter operational timelines,
where reasonably necessary for logistical efficiency, operational continuity, personnel
management, environmental considerations, public safety, security concerns, or
unforeseen circumstances.
The User may request rescheduling or modification of bookings subject to:
(a) applicable notice periods;
(b) operational feasibility;
(c) availability limitations; and
(d) any applicable administrative or rescheduling fees imposed by the Company.
The Company reserves the right to charge additional fees or impose service restrictions
where:
repeated rescheduling occurs;
insufficient notice is provided;
operational resources have already been allocated;
personnel deployment has commenced; or
the requested modification materially affects operational planning.
Where the User fails to be available at the agreed location within a reasonable waiting
period, the Company reserves the right to classify the appointment as a failed service
attempt and may impose additional charges, rescheduling fees, or cancellation penalties
accordingly.
5.4 Service Availability
The availability of Services shall at all times remain subject to:
operational capacity;
personnel availability;
geographic coverage;
transportation accessibility;
environmental conditions;
technical functionality;
governmental directives;
public emergencies;
workforce limitations; and
other operational or commercial considerations.
The Company does not warrant or guarantee continuous, uninterrupted, universal, or
immediate availability of any Service, service category, scheduling slot, geographic area,
feature, or Platform functionality.
The Company reserves the unrestricted right, at any time and without prior notice, to:
suspend specific Services;
discontinue service categories;
restrict operational hours;
limit bookings in certain locations;
impose booking caps;
prioritize certain Users or service requests; or
modify service availability for operational, legal, safety, financial, or strategic
reasons.
The User acknowledges that service availability may fluctuate due to high demand periods,
weather conditions, traffic disruptions, security concerns, labor shortages, equipment
failures, public holidays, infrastructure limitations, or force majeure events beyond the
Company’s reasonable control.
The Company shall not be liable for any inability to access Services, failed bookings,
delayed fulfillment, reduced operational capacity, or unavailability of service arising from
such circumstances.
5.5 Delays and Operational Interruptions
The User acknowledges and agrees that service timelines, pickup schedules, delivery
estimates, cleaning durations, and operational completion periods are inherently subject
to variables beyond the Company’s direct control.
Accordingly, the Company shall not be liable for delays, interruptions, disruptions,
incomplete performance, or service inefficiencies arising from:
(a) traffic congestion;
(b) adverse weather conditions;
(c) civil unrest;
(d) labor disputes;
(e) strikes;
(f) governmental actions or restrictions;
(g) security incidents;
(h) utility failures;
(i) equipment malfunctions;
(j) technical outages;
(k) force majeure events; or
(l) any other circumstance beyond the Company’s reasonable control.
The Company further reserves the right to temporarily suspend operations, adjust delivery
schedules, delay fulfillment timelines, or interrupt Services where reasonably necessary to
protect operational integrity, personnel safety, regulatory compliance, or business
continuity.
Under no circumstance shall the Company be liable for:
indirect losses;
loss of profits;
business interruption;
reputational damage;
missed commercial opportunities;
consequential damages; or
incidental losses arising from service delays or interruptions.
Where operational interruptions occur, the Company may, at its sole discretion:
provide revised timelines;
reschedule appointments;
issue service credits;
arrange alternative fulfillment measures; or
cancel affected bookings without further liability.
5.6 Refusal of Service Rights
The Company reserves the absolute and unrestricted right to refuse, reject, suspend,
discontinue, or terminate any Service request, booking, transaction, or customer
relationship at any time and without incurring liability, where the Company reasonably
determines that:
(a) the requested Service presents operational, legal, reputational, financial, health, safety,
or security risks;
(b) the User has violated these Terms and Conditions;
(c) inaccurate, fraudulent, or misleading information has been provided;
(d) the service environment is unsafe, unlawful, inaccessible, or unsuitable;
(e) prohibited, hazardous, contaminated, illegal, or unsafe items are involved;
(f) abusive, threatening, discriminatory, violent, or inappropriate conduct has occurred;
(g) payment obligations remain outstanding; or
(h) refusal is otherwise necessary to protect the Company’s personnel, contractors,
operations, systems, reputation, or commercial interests.
The Company further reserves the right to refuse Services where compliance with a User
instruction may:
violate applicable law;
compromise operational standards;
damage equipment or facilities;
expose personnel to harm;
create unreasonable liability exposure; or
adversely affect service quality for other Users.
The exercise of the Company’s right to refuse Services shall not constitute a breach of
contract, discrimination, waiver of rights, or admission of liability.
The User acknowledges and agrees that the Company shall bear no liability whatsoever for
any loss, inconvenience, expense, business disruption, reputational harm, or damages
arising from the lawful refusal or discontinuation of Services pursuant to these Terms.
5.7 Minimum Service Requirements
The Company reserves the right to establish and revise minimum service requirements,
operational thresholds, order values, item quantities, geographic limitations, service
durations, booking qualifications, or scheduling conditions applicable to certain Services
or locations.
Such minimum requirements may include, without limitation:
minimum laundry weight thresholds;
minimum cleaning durations;
minimum booking values;
service area restrictions;
minimum notice periods;
access requirements;
operational readiness conditions; and
payment preauthorization requirements.
The User acknowledges that failure to satisfy applicable minimum service requirements
may result in:
(a) additional charges;
(b) revised pricing structures;
(c) limited service availability;
(d) cancellation of bookings;
(e) refusal of service requests; or
(f) delayed scheduling.
The Company reserves the unrestricted right to amend minimum service requirements at
any time based on operational, commercial, logistical, environmental, or strategic
considerations.
Where exceptional circumstances require deviation from standard minimum requirements,
the Company may, at its sole discretion and without obligation, approve customized
arrangements subject to revised pricing, operational limitations, or additional conditions
deemed appropriate by the Company.

PRICING, BILLING, AND PAYMENTS
6.1 Pricing Structure
The User acknowledges and agrees that all pricing, rates, charges, fees, quotations,
estimates, and billing structures applicable to the Services shall be determined solely by
the Company and may vary depending on the nature of the requested Service, garment
type, service category, cleaning requirements, property condition, location, logistics
considerations, urgency, operational complexity, workforce allocation, or any other factor
deemed relevant by the Company.
Unless otherwise expressly stated by the Company in writing, all prices displayed on the
Platform are indicative only and shall not constitute binding quotations or fixed contractual
pricing commitments.
Final pricing may be determined after:
(a) physical inspection of items or premises;
(b) assessment of service requirements;
(c) confirmation of order volume or garment weight;
(d) evaluation of access conditions;
(e) identification of special handling requirements; or
(f) verification of operational feasibility.
The Company reserves the unrestricted right to adjust, revise, correct, or recalculate
pricing where the actual service requirements differ from the information initially provided
by the User.
The User further acknowledges that certain Services may attract additional charges,
including but not limited to:

express processing fees;
emergency scheduling fees;
special fabric handling charges;
excessive dirt or contamination charges;
remote location surcharges;
waiting time charges;
failed pickup or delivery charges;
stair access charges;
equipment handling fees; and
any other operational surcharge reasonably applicable to the requested Service.
No pricing information communicated through advertisements, marketing materials,
automated systems, customer support interactions, or preliminary estimates shall bind the
Company unless expressly confirmed as final by the Company.
The Company reserves the right to correct pricing errors, typographical mistakes, system
inaccuracies, computational errors, or inadvertent underpricing at any time, including after
a booking request has been submitted.
6.2 Dynamic Pricing and Service Charges
The User acknowledges and agrees that the Company may implement dynamic pricing
models, variable pricing systems, surge pricing mechanisms, peak-demand pricing
adjustments, location-based pricing structures, or operational surcharges based on
prevailing commercial, operational, logistical, environmental, or market conditions.
Pricing may fluctuate depending on:
(a) demand levels;
(b) workforce availability;
(c) traffic conditions;
(d) fuel costs;
(e) weather conditions;
(f) service urgency;
(g) holiday periods;
(h) geographic location;
(i) service complexity; or
(j) operational capacity constraints.
The Company reserves the unrestricted right to revise service charges at any time without
prior notice, provided that any confirmed booking shall ordinarily be charged based on the
pricing applicable at the time of confirmation unless otherwise permitted under these
Terms.
The User expressly waives any claim arising from pricing differences between:
different Users;
different geographic areas;
different time periods;
different service categories; or
subsequent changes in pricing after a booking has been completed.
Additional service charges may be imposed where the Company reasonably determines
that:
the scope of work exceeds standard operational assumptions;
hazardous or excessively contaminated conditions exist;
additional manpower or equipment is required;
special handling procedures are necessary; or
the User requests modifications after booking confirmation.
Where additional charges become applicable after commencement of service assessment
or fulfillment, the Company may notify the User and reserve the right to suspend further
performance until such revised charges are accepted.
6.3 Taxes and Government Levies
All fees, prices, and charges payable by the User may be subject to applicable taxes,
duties, levies, withholding obligations, regulatory charges, value added tax (VAT),
consumption taxes, digital service taxes, or other governmental impositions imposed
under applicable law.
Unless expressly stated otherwise, all quoted prices shall be deemed exclusive of
applicable taxes and governmental charges.
The User agrees to bear sole responsibility for all taxes, duties, levies, bank charges,
transfer fees, exchange rate costs, regulatory assessments, and governmental impositions
arising in connection with the use of the Services.
Where the Company is legally required to collect, remit, withhold, or account for taxes or
regulatory charges, the Company reserves the right to include such amounts within the
User’s invoice or payment obligation.
The Company shall not be liable for:
tax assessment discrepancies;
withholding obligations imposed on the User;
banking deductions;
foreign exchange losses;
regulatory penalties attributable to the User; or
additional governmental charges arising after payment processing.
The User further acknowledges that changes in tax laws, governmental regulations,
exchange controls, or regulatory requirements may affect pricing structures and payment
obligations without prior notice.
6.4 Payment Methods
The Company may make available various payment methods through the Platform,
including but not limited to:
debit cards;
credit cards;
bank transfers;
digital wallets;
mobile money services;
electronic payment gateways;
corporate billing arrangements; and
other payment solutions approved by the Company from time to time.
The User acknowledges and agrees that:
(a) payment processing services may be provided by independent third-party payment
processors;
(b) the availability of payment methods may vary depending on location, transaction type,
currency, or operational considerations; and
(c) the Company reserves the unrestricted right to add, suspend, restrict, or discontinue
any payment method at any time.
The User represents and warrants that:
all payment information supplied is lawful, valid, accurate, and authorized;
the User possesses lawful authority to utilize the selected payment method; and
all transactions initiated through the Platform are undertaken in good faith and not
for fraudulent, unlawful, or unauthorized purposes.
The Company shall not be liable for:
payment gateway failures;
banking system disruptions;
transaction reversals;
declined payments;
unauthorized banking restrictions;
processing delays; or
cybersecurity incidents affecting third-party payment systems.
The User acknowledges that financial institutions, payment processors, card issuers, and
regulatory authorities may impose independent terms, conditions, processing timelines,
transaction limits, fees, or verification procedures beyond the Company’s control.
6.5 Recurring Payments and Subscription Plans
Where the Company offers subscription-based services, recurring billing arrangements,
membership plans, scheduled cleaning packages, or automated payment programs, the
User expressly authorizes the Company to charge the designated payment method on a
recurring basis in accordance with the applicable subscription terms.
By enrolling in any recurring payment arrangement, the User acknowledges and agrees
that:
(a) charges may recur automatically at specified billing intervals;
(b) billing dates may vary due to operational or calendar considerations;
(c) subscription pricing may be revised in accordance with these Terms; and
(d) continued participation in the subscription plan constitutes acceptance of recurring
billing obligations.
Unless otherwise specified by the Company, recurring subscriptions shall automatically
renew upon expiration of each billing cycle until canceled in accordance with the
applicable cancellation procedures.
The User shall remain solely responsible for ensuring:
the validity of payment methods;
sufficient account balances;
timely updating of billing information; and
compliance with applicable subscription obligations.
The Company reserves the unrestricted right to suspend, terminate, modify, or withdraw
subscription plans, recurring billing programs, membership structures, or automated
service arrangements at any time.
Cancellation requests shall not ordinarily affect charges already accrued, services already
scheduled, or obligations arising prior to the effective cancellation date.
6.6 Authorization to Charge Payment Methods
By submitting payment information through the Platform, the User irrevocably authorizes
the Company, its payment processors, and affiliated service providers to:
(a) charge the designated payment method for all applicable fees, taxes, penalties,
surcharges, recurring charges, damages, administrative costs, and outstanding obligations
arising from the User’s use of the Services;
(b) verify payment credentials;
(c) process pre-authorizations or temporary holds;
(d) conduct fraud prevention checks; and
(e) recover unpaid balances where permitted under applicable law.
Such authorization shall remain valid until:
all outstanding obligations have been satisfied;
the relevant account relationship has been terminated; and
all pending investigations, reversals, disputes, or chargeback proceedings have
been resolved.
The User acknowledges that the Company may:
store payment authorization records;
utilize tokenized payment systems;
initiate delayed captures;
process partial charges; or
split transactions where operationally necessary.
The User further agrees not to improperly dispute, reverse, or charge back legitimate
transactions relating to properly rendered Services.
Where a chargeback, reversal, payment dispute, or unauthorized transaction claim is
initiated improperly or fraudulently, the Company reserves the right to:
suspend the User’s account;
recover associated losses;
impose administrative penalties;
engage debt recovery processes; and
pursue legal remedies available under applicable law.
6.7 Failed Transactions
The Company reserves the right to reject, suspend, delay, or cancel any booking, delivery,
or Service where payment authorization cannot be successfully completed.
Failed transactions may arise from:
insufficient funds;
expired payment instruments;
banking restrictions;
fraud prevention measures;
network failures;
processing limitations;
chargeback risks; or
technical disruptions.
The User acknowledges that failed transactions may result in:
(a) delayed service fulfillment;
(b) cancellation of bookings;
(c) suspension of account privileges;
(d) additional administrative fees;
(e) repeated payment attempts; or
(f) temporary account restrictions.
The Company shall not be liable for any loss, inconvenience, banking charge, missed
appointment, operational delay, or consequential damages arising from failed payment
processing or banking system disruptions.
Where payment obligations remain outstanding, the Company reserves the unrestricted
right to:
recover unpaid balances;
offset credits or refunds against outstanding debts;
engage collection agencies;
institute legal proceedings; or
report delinquent conduct to relevant financial or regulatory authorities where
permitted by law.
6.8 Refund Policy
Except as expressly provided by the Company in writing or required under applicable law,
all payments made in connection with the Services are final and non-refundable.
Refund requests shall be assessed solely at the Company’s discretion and subject to
internal review, verification procedures, operational findings, and applicable refund
policies existing at the time of the request.
The Company reserves the unrestricted right to refuse refund requests where:
(a) Services have already been rendered or substantially performed;
(b) dissatisfaction is subjective or unsupported;
(c) the alleged issue arose from inaccurate User instructions;
(d) pre-existing conditions affected service outcomes;
(e) the User failed to comply with these Terms; or
(f) operational resources had already been allocated.
Where the Company elects to issue a refund, such refund may be provided in the form of:
account credits;
promotional credits;
partial refunds;
replacement services; or
refunds through the original payment method,
as determined solely by the Company.
Refund processing timelines may vary depending on:
banking procedures;
payment processors;
card issuer policies;
regulatory requirements; and
fraud prevention reviews.
The Company shall not be liable for delays caused by third-party financial institutions or
payment processors.
6.9 Non-Refundable Charges
Without prejudice to the generality of the foregoing provisions, the following categories of
charges shall ordinarily be non-refundable except where otherwise required by applicable
law:
completed service fees;
pickup and delivery charges;
convenience fees;
processing fees;
express service fees;
emergency scheduling charges;
failed delivery charges;
rescheduling fees;
cancellation penalties;
administrative charges;
subscription fees already accrued; and
charges relating to Services substantially performed.
The User acknowledges that operational resources, workforce deployment, transportation
logistics, equipment allocation, and scheduling commitments may be incurred
immediately upon booking confirmation and may therefore justify non-refundable charges
even where the User later cancels or modifies the booking.
The Company reserves the unrestricted right to determine, at its sole discretion, whether
any amount qualifies for refund consideration.
6.10 Promotions, Discounts, and Coupons
The Company may from time to time offer promotional campaigns, discounts, referral
incentives, loyalty rewards, coupons, promotional codes, or other incentive programs
subject to separate eligibility criteria and conditions determined solely by the Company.
Unless expressly stated otherwise:
(a) promotional offers shall be temporary and revocable;
(b) promotional benefits shall possess no cash value;
(c) promotions may not be combined;
(d) promotions may be restricted by geography, service category, account status, or usage
limits; and
(e) promotional availability shall not create any continuing entitlement or expectation.
The Company reserves the unrestricted right to:
modify or withdraw promotions without prior notice;
invalidate improperly used promotional codes;
deny promotional benefits where abuse or manipulation is suspected;
reverse promotional credits;
suspend accounts involved in fraudulent promotional activity; and
recover losses arising from misuse of incentive programs.
The User shall not:
create multiple accounts to exploit promotions;
manipulate referral systems;
engage in fraudulent redemption practices; or
utilize automated or deceptive means to obtain promotional benefits.
Any violation of promotional terms may result in immediate suspension of promotional
eligibility, account termination, recovery proceedings, or legal action.
6.11 Price Revision Rights
The Company reserves the absolute and unrestricted right, at any time and without prior
notice, to revise, adjust, increase, reduce, restructure, or otherwise modify any pricing, fee
structure, billing methodology, surcharge, subscription rate, or payment obligation
applicable to the Services.
Such revisions may arise from:
(a) operational cost increases;
(b) inflation;
(c) fuel price fluctuations;
(d) labor costs;
(e) regulatory changes;
(f) tax adjustments;
(g) market conditions;
(h) technological upgrades;
(i) logistics considerations; or
(j) broader commercial strategy decisions.
Unless otherwise expressly stated by the Company, revised pricing shall become effective
immediately upon publication through the Platform or other official communication
channels.
Continued use of the Platform or Services following the implementation of revised pricing
shall constitute the User’s acceptance of the updated pricing structure.
The Company shall bear no liability for any loss, inconvenience, financial impact,
commercial disruption, or dissatisfaction arising from lawful pricing revisions implemented
pursuant to these Terms and Conditions.

PICKUP, DELIVERY, AND ACCESS OBLIGATIONS
7.1 Pickup and Delivery Terms
The Company may, as part of the Services, provide pickup, transportation, dispatch,
collection, and delivery services in connection with laundry, cleaning, or related service
requests initiated through the Platform or any authorized communication channel.
All pickup and delivery services shall be subject to operational availability, geographic
coverage limitations, traffic conditions, personnel availability, security considerations,
environmental conditions, and any other operational constraints affecting the Company’s
ability to fulfill such obligations.
The User acknowledges and agrees that pickup and delivery services are provided strictly
as ancillary logistical arrangements connected to the primary Services offered by the
Company and shall not constitute warehousing, storage, custodial, freight forwarding,
bailment, or insured transportation services.
The User shall ensure that all items presented for pickup are:
(a) lawfully owned or possessed;
(b) properly packaged where necessary;
(c) free from hazardous or prohibited materials;
(d) accurately described; and
(e) capable of being safely transported and processed.
The Company reserves the unrestricted right to refuse collection, transportation, or
delivery of any item which, in its sole discretion, is deemed unsafe, contaminated,
unlawful, improperly packaged, excessively bulky, hazardous, or otherwise unsuitable for
handling.
The Company further reserves the right to determine the routing methods, dispatch
procedures, transportation arrangements, delivery sequencing, operational handling
methods, and personnel allocation applicable to any pickup or delivery request.
Nothing in these Terms shall be construed as creating any guarantee of exact pickup times,
immediate dispatch, uninterrupted transportation, or fixed delivery schedules.
7.2 Delivery Timelines
Any pickup schedules, processing estimates, dispatch notifications, delivery windows,
turnaround periods, or completion timelines communicated by the Company are strictly
estimates provided for general convenience purposes only and shall not constitute binding
guarantees, warranties, contractual deadlines, or conditions precedent to the Company’s
obligations.
The User expressly acknowledges that actual pickup and delivery timelines may vary due
to:
(a) traffic congestion;
(b) weather conditions;
(c) public holidays;
(d) route optimization;
(e) workforce limitations;
(f) operational demand fluctuations;
(g) technical failures;
(h) vehicle breakdowns;
(i) security incidents;
(j) governmental restrictions;
(k) force majeure events; or
(l) other circumstances beyond the Company’s reasonable control.
The Company reserves the unrestricted right to:

adjust delivery schedules;
consolidate dispatch routes;
modify estimated arrival windows;
delay fulfillment operations; or
reschedule deliveries,
where reasonably necessary for operational efficiency, personnel safety, logistical
coordination, regulatory compliance, or business continuity purposes.
The Company shall not be liable for:
delayed deliveries;
missed timelines;
failed expectations;
business interruption;
consequential losses;
reputational harm;
emotional distress; or
any indirect or incidental damages arising from pickup or delivery delays.
Where operational disruptions occur, the Company may, at its sole discretion, provide
revised timelines, reschedule deliveries, or temporarily suspend fulfillment operations
without incurring further liability.
7.3 Failed Pickup or Delivery Attempts
A pickup or delivery attempt shall be deemed unsuccessful where:
(a) the User or authorized recipient is unavailable;
(b) access to the premises cannot reasonably be obtained;
(c) incorrect or incomplete address details are provided;
(d) security clearance is denied;
(e) the relevant items are unavailable for collection;
(f) the premises are unsafe or inaccessible; or
(g) circumstances beyond the Company’s reasonable control prevent successful
completion of the pickup or delivery.
The User acknowledges and agrees that failed pickup or delivery attempts may result in:
additional service charges;
rescheduling fees;
storage fees;
delayed processing timelines;
cancellation of the booking; or
temporary suspension of service eligibility.
The Company reserves the unrestricted right to determine the number of delivery or pickup
attempts to be made before classifying the booking as failed, abandoned, canceled, or
otherwise incomplete.
Where items remain undeliverable due to User unavailability, refusal to accept delivery,
inability to provide access, or repeated failed delivery attempts, the Company may:
(a) return the items to a designated facility;
(b) suspend further delivery attempts;
(c) impose storage or re-delivery charges;
(d) cancel the booking; or
(e) treat the items as abandoned in accordance with applicable law and Company policy.
The Company shall not be liable for any deterioration, delay, inconvenience, operational
loss, or damages arising from failed pickup or delivery attempts attributable to the User or
circumstances outside the Company’s reasonable control.
7.4 Customer Access Obligations
The User shall bear sole responsibility for ensuring that the Company’s personnel, agents,
contractors, or representatives are provided with safe, lawful, timely, and reasonable
access to the relevant premises for purposes of pickup, delivery, inspection, or service
fulfillment.
The User undertakes to provide:
(a) accurate address information;
(b) access instructions;
(c) gate codes or security details where applicable;
(d) operational contact persons;
(e) parking information where necessary; and
(f) any other logistical information reasonably required to facilitate service delivery.
The User further acknowledges and agrees that:
restricted access conditions;
inaccessible premises;
unsafe environments;
excessive waiting periods;
elevator restrictions;
building management limitations; or
inaccurate access instructions,
may materially affect the Company’s ability to fulfill the Services efficiently or within
estimated timelines.
The Company reserves the unrestricted right to:
refuse access requests deemed unsafe or unreasonable;
withdraw personnel from hazardous environments;
suspend fulfillment activities;
impose additional operational charges; or
cancel affected bookings,
where access conditions materially interfere with safe or efficient service delivery.
The User shall indemnify and hold harmless the Company against any claim, liability,
damage, injury, loss, penalty, or expense arising from unsafe premises, inadequate access
conditions, security incidents, or inaccurate instructions supplied by the User.
7.5 Building Access and Security Restrictions
Where Services are to be rendered within gated estates, apartment complexes, office
towers, commercial facilities, institutional premises, or other restricted-access locations,
the User shall bear sole responsibility for ensuring that all required permissions,
clearances, entry authorizations, security approvals, permits, and building access
arrangements are obtained prior to the scheduled service time.
The Company shall not be liable for any delay, failed delivery, denied access, missed
appointment, or operational disruption resulting from:
(a) security restrictions;
(b) refusal of entry by building personnel;
(c) visitor access limitations;
(d) elevator restrictions;
(e) parking limitations;
(f) building regulations;
(g) restricted operational hours; or
(h) failure by the User to coordinate access arrangements adequately.
Where additional operational burdens arise due to building restrictions, including extended
waiting times, manual transport requirements, parking complications, or heightened
security procedures, the Company reserves the unrestricted right to impose additional
charges reasonably proportionate to the resulting operational impact.
The Company further reserves the right to suspend or discontinue Services where
compliance with building procedures would:
expose personnel to unreasonable risk;
materially impair operational efficiency;
create excessive delays;
violate internal safety protocols; or
otherwise render service fulfillment commercially impractical.
The User acknowledges that the Company’s personnel and contractors retain the
unrestricted right to decline entry into any premises reasonably considered unsafe, hostile,
unlawful, hazardous, or operationally unsuitable.
7.6 Risk Transfer Upon Delivery
Unless otherwise expressly agreed by the Company in writing, all risk in relation to serviced
items, including risk of loss, theft, deterioration, damage, misplacement, unauthorized
access, or subsequent handling, shall transfer to the User immediately upon:
(a) physical delivery to the designated address;
(b) delivery to an authorized recipient;
(c) delivery to a concierge, receptionist, gatekeeper, security personnel, or other
intermediary reasonably appearing authorized to receive the items;
(d) placement at the delivery location designated by the User; or
(e) confirmation of completed delivery through the Platform or operational records.
The User acknowledges and agrees that the Company shall bear no responsibility
whatsoever for any event occurring after such transfer of risk has taken place.
Where the User disputes receipt of items following recorded delivery confirmation, the
Company’s delivery records, timestamp logs, photographs, dispatch confirmations,
electronic acknowledgments, GPS records, or operational documentation may be relied
upon as prima facie evidence of completed delivery.
The Company shall not be liable for any subsequent theft, misplacement, mishandling,
contamination, weather exposure, unauthorized collection, or deterioration occurring after
delivery completion.
7.7 Unattended Deliveries
The User may, at his, her, or its sole discretion, authorize unattended pickup or delivery
arrangements, including delivery to doorsteps, reception areas, mailrooms, security posts,
designated lockers, external storage locations, or other unattended drop-off points.
By authorizing unattended delivery, the User expressly assumes all risks associated with:
(a) theft;
(b) vandalism;
(c) unauthorized access;
(d) weather exposure;
(e) contamination;
(f) accidental damage;
(g) misplacement; or
(h) third-party interference occurring after the items have been deposited at the designated
location.
The Company shall bear no liability whatsoever for any loss, damage, delay, or dispute
arising from unattended delivery arrangements authorized by the User.
The User further acknowledges that unattended deliveries may not be appropriate for:
high-value garments;
luxury items;
delicate materials;
confidential business items; or
sensitive deliveries requiring direct acknowledgment.
The Company reserves the unrestricted right to refuse unattended delivery requests where
such arrangements are deemed operationally unsafe, commercially unreasonable, or
inconsistent with internal risk management procedures.
7.8 Delivery to Third Parties
At the User’s request or instruction, the Company may deliver items to third parties,
including family members, employees, receptionists, security personnel, neighbors,
agents, or other individuals reasonably appearing authorized to receive the items on the
User’s behalf.
The User acknowledges and agrees that any delivery made in accordance with the User’s
instructions shall constitute valid and complete delivery for all purposes under these
Terms and Conditions.
The Company shall not be responsible for verifying the identity, authority, relationship, or
legitimacy of any third party designated or apparently authorized by the User to receive
deliveries.
Risk and responsibility in relation to the delivered items shall transfer immediately upon
delivery to such third party, and the Company shall bear no liability for any subsequent:
loss;
theft;
misplacement;
mishandling;
dispute;
unauthorized transfer; or
failure by the third party to remit the items to the User.
The User shall indemnify and hold harmless the Company against any claim, dispute,
liability, loss, or expense arising from delivery made in accordance with the User’s
instructions or to persons reasonably believed to be authorized recipients.

LAUNDRY SERVICE TERMS
8.1 Customer Responsibility for Garment Inspection
The User acknowledges and agrees that, prior to submitting any garment, fabric, textile,
accessory, or related item for processing, the User bears sole responsibility for carefully
inspecting all submitted items for existing defects, damages, stains, tears, loose
embellishments, missing buttons, weakened seams, discoloration, fabric deterioration,
foreign objects, and any other pre-existing condition capable of affecting the cleaning
process or the final outcome of the Services.
The User further undertakes to remove all personal belongings, valuables, cash, jewelry,
documents, electronic devices, accessories, confidential materials, and other removable
items from pockets, compartments, linings, containers, or attached accessories prior to
submission.
The Company shall not be liable for:
(a) damage arising from pre-existing defects or fabric weaknesses;
(b) loss of items left within garments or laundry bags;
(c) deterioration resulting from normal processing of weakened materials;
(d) hidden structural defects not reasonably detectable upon ordinary inspection; or
(e) damage caused by the presence of foreign objects or concealed materials within
submitted items.
The User acknowledges that the Company’s acceptance of garments or textile items for
processing shall not constitute confirmation that the items are free from defects, suitable
for cleaning, structurally stable, or capable of withstanding ordinary laundering or drycleaning procedures.
Where the User fails to disclose material information relating to the condition,
composition, value, or treatment history of any submitted item, the Company shall be fully
discharged from any resulting liability to the maximum extent permitted under applicable
law.
8.2 Care Labels and Special Instructions
The User acknowledges that care labels, manufacturer instructions, fabric tags, and
garment maintenance recommendations may be incomplete, inaccurate, misleading,
outdated, inconsistent, or insufficient for determining appropriate cleaning procedures.
Accordingly, while the Company may consider manufacturer care labels and customer
instructions during processing, the Company reserves the unrestricted right to determine,
in its sole professional judgment, the cleaning methods, detergents, chemicals,
temperatures, equipment, and operational procedures reasonably considered appropriate
for the handling of submitted items.
The User shall bear sole responsibility for:
(a) notifying the Company of any special care requirements;
(b) identifying delicate, vintage, luxury, designer, embellished, customized, altered, or
specialty garments;
(c) disclosing prior damage, prior treatment history, dye instability, or prior shrinkage
issues; and
(d) providing accurate instructions where non-standard handling is required.
The Company shall not be liable for any damage, alteration, shrinkage, fading, texture
change, color bleeding, deterioration, or garment failure arising from:

inaccurate or misleading care labels;
undisclosed garment conditions;
hidden manufacturing defects;
prior chemical exposure;
incompatible fabric compositions; or
the User’s failure to disclose relevant information.
Where the Company reasonably determines that submitted instructions may damage the
item, compromise operational standards, expose personnel or equipment to risk, or
otherwise be unsuitable, the Company reserves the unrestricted right to decline such
instructions and apply alternative cleaning procedures deemed commercially reasonable.
8.3 Stain Removal Disclaimer
The User expressly acknowledges and agrees that stain removal constitutes a variable and
inherently uncertain process dependent upon numerous factors beyond the Company’s
control, including but not limited to:
(a) the nature of the stain;
(b) the age of the stain;
(c) prior treatment attempts;
(d) fabric composition;
(e) dye stability;
(f) heat exposure;
(g) chemical reactions;
(h) oxidation;
(i) environmental exposure; and
(j) the overall condition of the garment or textile item.
Accordingly, the Company does not warrant, guarantee, or represent that any stain, odor,
discoloration, contamination, or blemish can or will be completely removed.
The User further acknowledges that stain treatment procedures may, in certain
circumstances, expose or intensify pre-existing fabric weaknesses, discoloration, fading,
texture inconsistencies, chemical reactions, or latent garment defects that were not
previously visible.
The Company shall not be liable for:
permanent stains;
partially removed stains;
residual discoloration;
shadow stains;
fabric distortion resulting from stain treatment;
reappearance of stains after cleaning; or
deterioration caused by prior unsuccessful treatment attempts conducted before
submission to the Company.
Where the Company determines, in its sole discretion, that attempted stain removal may
materially damage the item or expose the garment to excessive risk, the Company reserves
the unrestricted right to decline stain treatment entirely or to process the item using
standard cleaning procedures only.
8.4 Fabric Damage Risks
The User acknowledges that all garments and textile items possess varying degrees of
vulnerability depending on fabric composition, age, quality, manufacturing processes,
exposure history, maintenance condition, and prior treatment.
Notwithstanding the exercise of reasonable care by the Company, certain fabrics and
garments may inherently be susceptible to:
(a) tearing;
(b) seam separation;
(c) embellishment detachment;
(d) fabric weakening;
(e) texture alteration;
(f) stretching;
(g) shrinkage;
(h) fading;
(i) pilling;
(j) cracking;
(k) peeling; or
(l) structural deterioration during ordinary processing.
The Company shall not be liable for damage arising from:
inherent fabric defects;
normal wear and tear;
weakened fibers;
prior damage;
defective stitching;
aged materials;
unstable dyes;
heat sensitivity;
incompatible fabric blends; or
hidden garment vulnerabilities not reasonably detectable during ordinary handling.
The User further acknowledges that certain garments, particularly heavily worn, previously
damaged, altered, antique, vintage, embellished, or low-quality items, may not withstand
standard cleaning procedures despite the Company’s reasonable efforts.
The Company reserves the unrestricted right to refuse processing of any item deemed
excessively fragile, structurally compromised, operationally unsuitable, or likely to sustain
damage during ordinary cleaning procedures.
8.5 Shrinkage, Color Bleeding, and Wear Risks
The User expressly acknowledges and agrees that shrinkage, fading, dye migration, color
bleeding, texture variation, loss of elasticity, surface wear, and other garment alterations
may occur during ordinary laundering, dry cleaning, pressing, steaming, ironing, or stain
treatment processes.
Such outcomes may arise due to:
(a) fabric composition;
(b) unstable dyes;
(c) manufacturing defects;
(d) heat exposure;
(e) prior washing history;
(f) incompatible fabric blends;
(g) prior chemical exposure;
(h) improper manufacturing standards; or
(i) the inherent nature of certain materials.
The Company does not warrant or guarantee:
exact color preservation;
maintenance of original garment dimensions;
preservation of fabric elasticity;
retention of embellishments;
wrinkle-free outcomes; or
restoration of garments to their original condition.
The Company shall not be liable for ordinary or unavoidable changes in garment
appearance, texture, fit, feel, finish, or structural condition resulting from commercially
reasonable cleaning procedures.
Where garments are identified as particularly susceptible to shrinkage, fading, bleeding, or
deterioration, the Company reserves the unrestricted right to:
decline processing;
require customer acknowledgment of associated risks;
apply modified treatment procedures; or
limit liability as a condition of acceptance.
8.6 Delicate, Luxury, or Specialty Items
The User acknowledges that delicate, luxury, designer, couture, antique, vintage,
ceremonial, embellished, suede, leather, silk, wool, cashmere, hand-crafted, or specialty
garments may involve heightened processing risks due to their unique composition,
construction methods, embellishments, fragility, or treatment requirements.
The User bears sole responsibility for expressly identifying such items prior to processing
and for disclosing any relevant information concerning:
(a) garment value;
(b) prior damage;
(c) previous treatment history;
(d) storage conditions;
(e) manufacturer restrictions; or
(f) special handling requirements.
The Company reserves the unrestricted right to:
refuse acceptance of specialty items;
require additional waivers or acknowledgments;
outsource treatment to specialized third-party processors;
impose additional handling charges; or
apply limited liability conditions prior to acceptance.
Notwithstanding any contrary provision, the Company shall not be liable for:
deterioration resulting from inherent garment fragility;
manufacturer defects;
unstable embellishments;
hidden weaknesses;
age-related deterioration;
prior restoration work; or
failure of specialty materials to withstand commercially reasonable treatment
procedures.
Where third-party specialty processors are engaged, the User acknowledges and agrees
that portions of the Services may be performed outside the direct operational control of the
Company, subject to Section 3.8 of these Terms and Conditions.
8.7 Unclaimed Items
The User acknowledges and agrees that all processed items must be collected or accepted
within the collection or delivery period communicated by the Company or otherwise
reasonably applicable under operational procedures.
Where items remain unclaimed, undeliverable, abandoned, or otherwise uncollected
beyond the applicable holding period determined by the Company, the Company reserves
the unrestricted right to:
(a) impose storage charges;
(b) suspend further delivery attempts;
(c) relocate the items to external storage facilities;
(d) dispose of the items;
(e) donate the items;
(f) auction the items; or
(g) otherwise deal with the items in a commercially reasonable manner permitted under
applicable law.
The User acknowledges that storage capacity is limited and that prolonged retention of
unclaimed items may create operational burdens, inventory risks, hygiene concerns, or
storage limitations.
The Company shall not be liable for:
deterioration during extended storage;
odor development;
discoloration;
environmental exposure;
loss of packaging;
pest-related damage; or
any reduction in garment condition arising after the applicable collection period.
The Company may, but shall not be obligated to, issue reminders, notifications, or followup communications concerning unclaimed items.
Any proceeds recovered from the disposal or sale of unclaimed items may be applied
toward outstanding charges, storage fees, operational costs, or other amounts owed by the
User.
8.8 Lost or Damaged Items Policy
In the event that the User alleges loss of or damage to any submitted item, the User shall
notify the Company within the reporting period prescribed by the Company or, where no
such period is specified, within a commercially reasonable timeframe following delivery or
collection.
Failure to report alleged loss or damage within the applicable reporting period may result in
automatic rejection of the claim.
All claims shall remain subject to:
(a) internal investigation;
(b) verification procedures;
(c) review of operational records;
(d) inspection of the relevant item where applicable; and
(e) compliance with these Terms and Conditions.
The Company reserves the unrestricted right to determine, in its sole discretion:
whether a claim is valid;
whether the alleged damage pre-existed processing;
whether the damage resulted from inherent garment vulnerabilities;
whether reasonable care was exercised; and
the appropriate resolution method, if any.
The User acknowledges that ordinary wear and tear, shrinkage, fading, texture alteration,
embellishment deterioration, latent defects, and outcomes reasonably incidental to
standard cleaning procedures shall not constitute compensable damage.
No claim shall be considered unless the relevant item remains available for inspection by
the Company.
8.9 Compensation Limitations
To the fullest extent permitted under applicable law, the Company’s liability for any lost or
damaged garment or textile item shall be strictly limited to the lesser of:
(a) the actual fair market value of the item at the time of processing;
(b) the depreciated replacement value of the item;
(c) a multiple of the applicable service charge; or
(d) any maximum compensation limit established under the Company’s internal claims
policy.
Under no circumstance shall the Company be liable for:
sentimental value;
emotional attachment;
speculative value;
loss of business opportunity;
consequential damages;
reputational harm;
indirect losses;
replacement inconvenience; or
unauthorized valuation estimates supplied by the User.
The User acknowledges that garments naturally depreciate over time based on age, usage,
wear, condition, and market value, and that compensation calculations may account for
reasonable depreciation factors.
The Company reserves the unrestricted right to:
repair the item;
reprocess the item;
offer service credits;
provide partial compensation;
replace the item with a comparable alternative; or
reject the claim entirely where liability is not established.
No compensation shall be payable unless the User demonstrates, to the Company’s
reasonable satisfaction, that:
(a) the item was submitted to the Company in materially sound condition;
(b) the alleged loss or damage occurred while under the Company’s direct control; and
(c) the loss or damage was directly attributable to the Company’s failure to exercise
reasonable care.
8.10 Prohibited or Hazardous Items
The User shall not submit any item that is unlawful, dangerous, contaminated, explosive,
flammable, toxic, infectious, biohazardous, chemically unstable, improperly packaged, or
otherwise capable of posing risk to personnel, equipment, facilities, vehicles, other
customer items, or operational safety.
Prohibited items may include, without limitation:
firearms;
ammunition;
explosive materials;
illegal substances;
hazardous chemicals;
biomedical waste;
contaminated medical items;
sharp objects;
combustible materials;
corrosive substances;
radioactive materials;
counterfeit goods; and
any item prohibited under applicable law or Company policy.
The User further undertakes not to submit garments or items contaminated by:
(a) bodily fluids;
(b) infectious substances;
(c) hazardous chemicals;
(d) industrial waste;
(e) toxic exposure; or
(f) dangerous environmental contaminants,
without prior disclosure and express written approval from the Company.
The Company reserves the unrestricted right to:
refuse acceptance of prohibited items;
suspend processing;
isolate contaminated materials;
dispose of hazardous items where reasonably necessary;
report unlawful conduct to relevant authorities; or
recover costs associated with decontamination, operational disruption, equipment
damage, regulatory penalties, or personnel exposure.
The User shall indemnify and hold harmless the Company against any claim, liability, loss,
injury, regulatory action, contamination event, operational disruption, property damage, or
expense arising from the submission of prohibited, unlawful, contaminated, or hazardous
items.

HOME AND OFFICE CLEANING SERVICE TERMS
9.1 Scope of Cleaning Services
The Company provides residential, office, and commercial cleaning services subject
strictly to the scope of work expressly booked, approved, or confirmed through the
Platform or other authorized communication channels of the Company.
The User acknowledges and agrees that the Services are limited to ordinary cleaning,
sanitation, maintenance, and related support functions reasonably contemplated within
the agreed service category and do not constitute restoration services, construction
services, engineering services, pest control services, hazardous waste removal services,
security services, or specialized remediation services unless expressly agreed in writing by
the Company.
The Company reserves the unrestricted right to determine the operational methodology,
cleaning sequence, personnel allocation, cleaning products, equipment usage, and
service procedures reasonably necessary for the execution of the Services.
Any service request falling outside the agreed scope, including additional rooms, excessive
contamination, post-construction debris, hazardous waste, biological contamination,
hoarding conditions, industrial cleaning requirements, or extraordinary labor demands,
may attract additional charges, revised scheduling, modified service conditions, or outright
refusal at the sole discretion of the Company.
The User further acknowledges that cleaning outcomes may vary depending on:
(a) the condition of the premises;
(b) maintenance history;
(c) age and quality of surfaces;
(d) accessibility limitations;
(e) environmental exposure;
(f) pre-existing contamination;
(g) structural defects; or
(h) the inherent limitations of ordinary cleaning procedures.
Accordingly, the Company does not warrant or guarantee that all stains, odors,
contaminants, discoloration, dust accumulation, mold conditions, or surface deterioration
can be completely removed or permanently resolved.
The Company shall not be deemed responsible for any service or task not expressly
included within the confirmed booking scope.
9.2 Customer Preparation Obligations
The User shall bear sole responsibility for adequately preparing the premises prior to
commencement of the Services.
Without limitation, the User shall:
(a) secure all valuables, cash, jewelry, confidential documents, electronics, collectibles,
negotiable instruments, firearms, and sensitive materials;
(b) remove fragile, irreplaceable, or high-value items from service areas where appropriate;
(c) provide reasonable workspace accessibility;
(d) ensure availability of water, electricity, lighting, and other utilities reasonably required
for service delivery;
(e) disclose any special conditions affecting the premises; and
(f) ensure that the premises are reasonably safe and suitable for ordinary cleaning
operations.
The Company shall not be liable for loss, theft, damage, misplacement, deterioration,
disclosure, or compromise relating to valuables or sensitive materials left unsecured within
the premises.
The User further acknowledges that failure to properly prepare the premises may:

delay service delivery;
reduce service effectiveness;
create operational inefficiencies;
expose personnel to unnecessary risk; or
require additional labor and associated charges.
Where the Company reasonably determines that inadequate preparation materially affects
service delivery, the Company reserves the unrestricted right to:
modify the service scope;
impose additional charges;
suspend performance;
reschedule the appointment; or
terminate the booking without liability.
The User shall remain fully responsible for all conditions existing within the premises prior
to commencement of the Services.
9.3 Access to Premises
The User shall ensure that the Company’s personnel, contractors, agents, or
representatives are provided with safe, timely, lawful, and uninterrupted access to the
premises for purposes of inspection, cleaning, equipment movement, and service
fulfillment.
The User shall provide:
(a) accurate location details;
(b) access codes;
(c) security clearances;
(d) parking arrangements where necessary;
(e) operational contact persons; and
(f) any instructions reasonably necessary to facilitate access to the premises.
Where the User is absent from the premises during service delivery, the User assumes full
responsibility for:
authorizing access arrangements;
safeguarding valuables;
ensuring lawful entry permissions; and
securing the premises before and after service completion.
The Company shall not be liable for any inability to perform Services resulting from:
restricted access;
inaccurate instructions;
denied entry;
security delays;
inaccessible workspaces;
building restrictions; or
circumstances beyond the Company’s reasonable control.
The Company reserves the unrestricted right to withdraw personnel, suspend operations,
or terminate services where access conditions are unsafe, unreasonable, unlawful, or
operationally impractical.
The User agrees to indemnify and hold harmless the Company against any claim, loss,
liability, damage, or expense arising from unauthorized access arrangements, security
disputes, inaccurate instructions, or restricted entry conditions attributable to the User.
9.4 Unsafe or Unsanitary Conditions
The User acknowledges and agrees that the Company maintains the unrestricted right to
refuse, suspend, discontinue, or terminate Services where the premises are deemed
unsafe, hazardous, excessively unsanitary, unlawful, or otherwise unsuitable for ordinary
cleaning operations.
Unsafe or unsuitable conditions may include, without limitation:
(a) biohazard exposure;
(b) excessive mold contamination;
(c) hazardous chemicals;
(d) exposed wiring;
(e) structural instability;
(f) violent or threatening behavior;
(g) pest infestation;
(h) illegal substances or activities;
(i) excessive waste accumulation;
(j) bodily fluids;
(k) unsafe environmental conditions; or
(l) any circumstance reasonably capable of endangering personnel, contractors,
equipment, or property.
The Company’s personnel and contractors retain the unrestricted right to vacate the
premises immediately where, in their reasonable opinion, continuing service delivery may
expose them to:
physical harm;
health risks;
harassment;
intimidation;
unlawful conduct; or
unsafe working conditions.
The Company shall not be liable for:
incomplete services;
interrupted cleaning operations;
rescheduling delays;
cancellation losses; or
additional operational costs arising from unsafe or unsanitary conditions existing
within the premises.
Where extraordinary sanitation, remediation, decontamination, or specialized cleaning
procedures become necessary, the Company reserves the unrestricted right to:
decline the Service entirely;
revise pricing structures;
require additional waivers;
engage specialized third-party providers; or
impose additional operational conditions.
The User shall bear sole responsibility for all hazardous conditions existing within the
premises and shall indemnify the Company against all resulting claims, liabilities, injuries,
regulatory actions, losses, penalties, or expenses arising therefrom.
9.5 Pre-Existing Damage Disclaimer
The User acknowledges that the premises, fixtures, furniture, appliances, fittings, surfaces,
flooring, walls, equipment, installations, and related property may contain pre-existing
defects, wear, instability, deterioration, latent damage, or structural weaknesses that may
not be reasonably detectable prior to commencement of the Services.
Accordingly, the Company shall not be liable for any damage, deterioration, malfunction,
breakage, discoloration, or structural failure arising from:
(a) ordinary cleaning of weakened surfaces;
(b) defective installations;
(c) improper maintenance;
(d) age-related deterioration;
(e) poor workmanship;
(f) unstable fixtures;
(g) latent structural defects; or
(h) conditions existing prior to service commencement.
The User further acknowledges that certain surfaces or materials may react unpredictably
to ordinary cleaning procedures due to:
age;
poor-quality finishes;
prior chemical exposure;
manufacturer defects;
environmental deterioration; or
unsuitable construction materials.
The Company’s performance of cleaning activities shall not constitute a representation or
warranty concerning the structural integrity, condition, durability, or suitability of any item
or surface located within the premises.
Where the Company reasonably identifies pre-existing damage or unstable conditions prior
to service commencement, the Company may document such conditions, notify the User,
refuse treatment of the affected area, or require acknowledgment of associated risks
before proceeding.
9.6 Limitations on Heavy Lifting or Hazardous Tasks
Unless expressly agreed in writing, the Services shall not include:
heavy lifting;
dismantling of fixtures;
moving excessively heavy furniture or equipment;
electrical repairs;
plumbing work;
structural repairs;
handling of hazardous waste;
pest extermination;
industrial remediation; or
any task requiring specialized licensing, hazardous materials handling, or
extraordinary physical risk.
The Company reserves the unrestricted right to decline any instruction, request, or task
which, in its sole discretion:
(a) exceeds ordinary cleaning scope;
(b) exposes personnel to unreasonable physical risk;
(c) may damage property or equipment;
(d) violates applicable law or safety protocols; or
(e) requires specialized technical expertise outside the Company’s standard operational
scope.
Where furniture, equipment, appliances, or fixtures cannot be safely moved by ordinary
manual handling procedures, the Company may:
clean around such items;
decline movement entirely; or
require the User to arrange professional relocation services.
The Company shall not be liable for:
incomplete cleaning outcomes resulting from immovable objects;
inaccessible areas;
refusal to perform hazardous tasks; or
delays arising from operational safety precautions.
The User acknowledges that the Company’s personnel shall not be required to perform any
activity reasonably capable of causing injury, operational harm, property damage, or
regulatory non-compliance.
9.7 Use of Cleaning Chemicals and Equipment
The Company reserves the unrestricted right to determine the cleaning products,
detergents, chemicals, disinfectants, tools, machinery, equipment, and operational
techniques utilized in connection with the Services.
The User acknowledges that commercially reasonable cleaning operations may involve the
use of chemical agents, disinfectants, steam, moisture, heat, pressure equipment, or
mechanical tools capable of affecting certain surfaces, fabrics, finishes, coatings, or
materials depending on their condition and composition.
The User shall bear sole responsibility for informing the Company of:
(a) chemical sensitivities;
(b) allergic conditions;
(c) fragile surfaces;
(d) prohibited substances;
(e) special material requirements; or
(f) any known condition reasonably requiring specialized handling procedures.
The Company shall not be liable for adverse outcomes arising from:
undisclosed sensitivities;
incompatible materials;
unstable finishes;
poor-quality coatings;
latent surface defects; or
prior chemical exposure.
Where the User requests the use of customer-supplied chemicals or equipment, such use
shall occur entirely at the User’s risk, and the Company shall not be liable for:
equipment malfunction;
ineffective cleaning;
surface damage;
chemical reactions; or
health consequences associated with such materials or equipment.
The Company reserves the unrestricted right to refuse use of any product, chemical, or
equipment deemed unsafe, unlawful, defective, unsuitable, or operationally inappropriate.
9.8 Pets and Child Safety Responsibilities
The User acknowledges and agrees that the User bears sole responsibility for the
supervision, control, restraint, and safety of all children, pets, animals, dependents,
occupants, visitors, or third parties present within the premises during service delivery.
The User shall ensure that:
(a) aggressive or uncontrolled animals are adequately restrained;
(b) minors are appropriately supervised;
(c) service areas remain reasonably clear and safe;
(d) personnel are not exposed to unnecessary risk; and
(e) cleaning operations can proceed without obstruction or interference.
The Company shall not be liable for:
injury to pets or animals resulting from ordinary movement within the premises;
allergic reactions attributable to pre-existing conditions;
incidents arising from inadequate supervision of minors;
accidental escape of unsecured animals;
disruption caused by pets or children; or
injuries arising from the User’s failure to maintain a safe environment.
The User further acknowledges that certain cleaning chemicals, tools, machinery, and
operational procedures may not be suitable for unsupervised exposure to children or
animals.
The Company reserves the unrestricted right to suspend or discontinue Services where
pets, animals, children, or occupants create unsafe working conditions or materially
interfere with operational performance.
The User shall indemnify and hold harmless the Company against all claims, injuries,
liabilities, damages, or expenses arising from animal behavior, child supervision failures,
occupant interference, or unsafe conditions attributable to the User.
9.9 Satisfaction and Re-Clean Policy
Any customer satisfaction policy, re-clean arrangement, corrective service, or quality
assurance undertaking offered by the Company shall be subject entirely to the Company’s
internal review procedures, operational standards, and discretionary assessment.
The User acknowledges that cleaning outcomes may involve subjective expectations and
that ordinary variations in perception, cleanliness standards, environmental conditions, or
maintenance expectations shall not automatically constitute service failure.
Where the User alleges dissatisfaction with the Services, the User shall notify the Company
within the timeframe prescribed by Company policy or, where unspecified, within a
commercially reasonable period following service completion.
The Company reserves the unrestricted right to:
(a) inspect the premises;
(b) assess the validity of the complaint;
(c) determine whether reasonable service standards were met;
(d) offer corrective cleaning;
(e) provide partial service credits; or
(f) reject the complaint entirely.
The Company shall not be obligated to provide refunds, re-cleaning, discounts, or
compensation where:
dissatisfaction is subjective;
conditions outside the agreed scope affected outcomes;
access limitations impaired service quality;
pre-existing contamination existed;
the premises were reoccupied or altered after service completion; or
the User failed to report concerns within the applicable timeframe.
Any re-clean arrangement approved by the Company shall constitute the sole and
exclusive remedy available to the User in relation to the relevant complaint unless
otherwise required under applicable law.
9.10 Service Refusal Rights
The Company reserves the absolute and unrestricted right, at any time and without prior
notice, to refuse, suspend, modify, discontinue, or terminate any cleaning Service where
the Company reasonably determines that:
(a) the requested task exceeds operational scope;
(b) the premises are unsafe or hazardous;
(c) unlawful conduct is suspected;
(d) abusive or threatening conduct has occurred;
(e) operational conditions are unsuitable;
(f) payment obligations remain outstanding;
(g) access requirements cannot reasonably be satisfied; or
(h) continuation of the Services may expose the Company, its personnel, contractors,
equipment, systems, or reputation to legal, financial, operational, health, or safety risks.
The Company further reserves the unrestricted right to refuse any instruction or request
which:
violates applicable law;
conflicts with internal operational standards;
creates unreasonable liability exposure;
risks property damage;
endangers personnel; or
compromises service quality or operational integrity.
The lawful exercise of the Company’s service refusal rights shall not constitute:
breach of contract;
discrimination;
waiver of rights; or
admission of liability.
The User acknowledges and agrees that the Company shall bear no liability whatsoever for
any loss, inconvenience, commercial disruption, reputational harm, or damages arising
from the lawful refusal, suspension, or discontinuation of Services pursuant to these Terms
and Conditions.

MOBILE APPLICATION AND WEBSITE USAGE
10.1 License to Use the Platform
Subject to the User’s continuous compliance with these Terms and Conditions, the
Company grants the User a limited, revocable, non-exclusive, non-transferable, nonsublicensable, and restricted license to access and use the Company’s website, mobile
application, digital interfaces, software systems, and related Platform functionalities solely
for lawful personal or authorized business purposes connected with the Services offered
by the Company.
The User acknowledges and agrees that the foregoing license does not constitute a transfer
of ownership, assignment of intellectual property rights, proprietary interest, or any
permanent entitlement in relation to the Platform, software, systems, content, or
technology of the Company.
Except as expressly permitted under these Terms or applicable law, the User shall not:
(a) reproduce, copy, distribute, modify, adapt, reverse engineer, decompile, disassemble,
or create derivative works from the Platform or any component thereof;
(b) exploit the Platform for unauthorized commercial purposes;
(c) lease, sublicense, rent, sell, assign, or otherwise transfer access rights to third parties;
(d) interfere with the integrity, security, functionality, or performance of the Platform;
(e) circumvent technical protection measures or security systems; or
(f) utilize automated systems, bots, crawlers, scrapers, or unauthorized software to access
or interact with the Platform.
All rights not expressly granted to the User under these Terms are hereby reserved by the
Company and its licensors.
The Company reserves the unrestricted right, at any time and without prior notice, to
suspend, modify, revoke, restrict, or terminate the User’s access license where the
Company reasonably determines that continued access may expose the Company to legal,
operational, financial, cybersecurity, reputational, or regulatory risk.
10.2 Acceptable Use Policy
The User agrees to access and utilize the Platform solely in a lawful, responsible, ethical,
and commercially reasonable manner consistent with these Terms and Conditions and all
applicable laws, regulations, industry standards, and public policy requirements.
The User shall not engage in any activity capable of:
(a) disrupting Platform operations;
(b) impairing system functionality;
(c) compromising cybersecurity measures;
(d) interfering with other Users’ access;
(e) exposing the Company to liability;
(f) damaging the Company’s reputation; or
(g) violating applicable law or third-party rights.
Without limitation, the User agrees not to:

transmit malicious software, viruses, ransomware, spyware, worms, or harmful
code;
engage in fraudulent transactions or deceptive conduct;
submit false or misleading information;
abuse customer support systems;
exploit system vulnerabilities;
manipulate pricing, promotions, or referral programs;
overload network infrastructure;
harvest or scrape data without authorization;
access restricted areas of the Platform;
attempt unauthorized authentication bypass;
interfere with payment processing systems; or
use the Platform for unlawful, defamatory, discriminatory, abusive, or harmful
purposes.
The User further agrees not to use the Platform in any manner reasonably capable of
causing:
operational disruption;
data loss;
cybersecurity incidents;
regulatory violations;
financial exposure; or
harm to the Company, its Users, contractors, personnel, systems, or business
partners.
The Company reserves the unrestricted right to monitor Platform usage, investigate
suspected misuse, implement technical safeguards, suspend access, and take any
corrective action reasonably necessary to protect operational integrity and legal
compliance.
10.3 Prohibited Conduct
Without prejudice to any other provision of these Terms and Conditions, the following
conduct is strictly prohibited:
(a) impersonation of another person or entity;
(b) unauthorized access to accounts, systems, databases, or networks;
(c) circumvention of security measures or authentication protocols;
(d) distribution of malicious code or harmful software;
(e) unauthorized commercial exploitation of the Platform;
(f) infringement of intellectual property rights;
(g) unlawful collection or processing of personal data;
(h) fraudulent payment activities;
(i) abuse of promotional systems;
(j) harassment, intimidation, threats, or abusive conduct toward Company personnel or
other Users;
(k) submission of unlawful, harmful, or deceptive content;
(l) use of the Platform for illegal activities;
(m) reverse engineering or source code extraction attempts;
(n) interference with system architecture or infrastructure; or
(o) any activity reasonably capable of exposing the Company to legal, financial,
operational, cybersecurity, or reputational harm.
The Company reserves the unrestricted right to:
investigate suspected prohibited conduct;
monitor account activities;
preserve operational records;
cooperate with law enforcement or regulatory authorities;
suspend or terminate accounts;
restrict access privileges;
recover losses;
initiate legal proceedings; or
implement technical enforcement measures,
where reasonably necessary to protect the Platform, the Company, or third parties.
The User acknowledges that prohibited conduct may expose the User to:
civil liability;
criminal prosecution;
regulatory sanctions;
financial penalties; and
permanent exclusion from the Platform.
The Company’s failure to immediately enforce any provision relating to prohibited conduct
shall not constitute a waiver of its rights.
10.4 Platform Availability Disclaimer
The User acknowledges and agrees that the Platform is provided on an “as available” and
“as accessible” basis without any representation, warranty, or guarantee of uninterrupted
functionality, continuous availability, error-free performance, or complete system security.
The Company does not warrant that:
(a) the Platform will always be available;
(b) access will be uninterrupted;
(c) defects or errors will be corrected immediately;
(d) the Platform will be compatible with all devices or software;
(e) communications will be secure at all times; or
(f) the Platform will be free from technical failures, cyber incidents, viruses, or operational
disruptions.
Platform availability may be affected by:
maintenance activities;
software upgrades;
cybersecurity incidents;
third-party infrastructure failures;
telecommunications disruptions;
internet outages;
force majeure events;
hardware failures;
regulatory actions; or
operational limitations beyond the Company’s reasonable control.
The Company reserves the unrestricted right to:
suspend access;
restrict functionality;
perform maintenance;
disable features;
modify operational infrastructure; or
discontinue portions of the Platform,
without prior notice and without incurring liability.
To the fullest extent permitted under applicable law, the Company shall not be liable for:
service interruptions;
downtime;
data loss;
failed transactions;
delayed communications;
cybersecurity incidents;
corruption of information;
loss of business opportunity; or
any indirect, consequential, incidental, or special damages arising from Platform
unavailability or technical disruptions.
10.5 Software Updates and Modifications
The Company reserves the unrestricted right, at any time and without prior notice, to:
(a) update the Platform;
(b) modify software architecture;
(c) introduce new features;
(d) remove functionalities;
(e) patch vulnerabilities;
(f) revise user interfaces;
(g) upgrade security systems; or
(h) otherwise alter any aspect of the Platform or Services.
The User acknowledges and agrees that continued use of the Platform may require
installation of updates, patches, bug fixes, revised versions, or modified software
components.
The Company shall not be liable for:
temporary inaccessibility during updates;
compatibility issues arising from software modifications;
operational disruptions;
loss of customized settings;
deprecated features; or
performance issues resulting from outdated software versions.
The User further acknowledges that failure to install updates or maintain compatible
software versions may:
impair Platform functionality;
expose the User to cybersecurity risks;
limit access to Services; or
prevent proper operation of certain Platform features.
The Company reserves the unrestricted right to discontinue support for outdated software
versions, operating systems, devices, browsers, or technical environments at its sole
discretion.
10.6 Third-Party Integrations
The Platform may integrate with, interface with, or provide access to third-party systems,
applications, payment gateways, communication services, mapping services, cloud
infrastructure providers, analytics providers, software tools, or external digital services not
owned or directly controlled by the Company.
The User acknowledges and agrees that such third-party integrations are provided solely
for convenience purposes and may be subject to independent terms, privacy policies,
technical limitations, operational standards, and legal requirements imposed by the
relevant third-party providers.
The Company does not warrant or guarantee:
(a) the continued availability of third-party services;
(b) uninterrupted compatibility;
(c) accuracy of third-party information;
(d) security of third-party systems; or
(e) performance of third-party integrations.
The Company shall not be liable for:
failures of third-party services;
payment processor disruptions;
mapping inaccuracies;
external cybersecurity incidents;
downtime affecting integrated systems;
unauthorized access occurring within third-party environments; or
losses arising from reliance on external providers.
The User further acknowledges that use of certain Platform functionalities may require
acceptance of separate third-party agreements beyond the Company’s control.
The Company reserves the unrestricted right to add, remove, suspend, replace, or modify
third-party integrations at any time without incurring liability.
10.7 App Store Terms Compliance
Where the mobile application is downloaded, accessed, or installed through third-party
application marketplaces or distribution platforms, including but not limited to app stores
operated by device manufacturers or software distributors, the User acknowledges and
agrees that such use may additionally be governed by the terms, policies, and usage
requirements imposed by the relevant application marketplace provider.
The User undertakes to comply with all applicable:
(a) app store policies;
(b) device manufacturer restrictions;
(c) software licensing requirements;
(d) payment processing conditions; and
(e) digital distribution rules applicable to the User’s use of the mobile application.
The Company shall not be liable for:
restrictions imposed by app store providers;
application removal decisions;
marketplace suspensions;
download failures;
compatibility restrictions;
account limitations imposed by third-party distributors; or
interruptions caused by app marketplace infrastructure.
The User acknowledges that violation of app marketplace policies may result in:
suspension of application access;
account restrictions;
removal of the application from the User’s device; or
additional enforcement measures imposed by the relevant third-party platform
provider.
The Company reserves the unrestricted right to modify the mobile application as necessary
to maintain compliance with third-party marketplace requirements or evolving regulatory
obligations.
10.8 Device Compatibility
The Company does not warrant or guarantee that the Platform or mobile application will be
compatible with all:
devices;
hardware configurations;
operating systems;
browsers;
firmware versions;
network environments; or
telecommunications infrastructure.
The User acknowledges and agrees that access to certain features or functionalities may
depend upon:
(a) device specifications;
(b) software versions;
(c) internet connectivity quality;
(d) available storage capacity;
(e) geographic limitations; or
(f) third-party infrastructure compatibility.
The User bears sole responsibility for:
maintaining compatible devices;
updating operating systems;
installing supported browser versions;
maintaining adequate cybersecurity protections; and
ensuring sufficient technical capability to access the Platform.
The Company shall not be liable for:
device malfunctions;
incompatibility issues;
data corruption;
battery drain;
reduced performance;
software conflicts; or
operational failures arising from the User’s hardware or software environment.
The Company reserves the unrestricted right to discontinue support for outdated or
unsupported devices, operating systems, browsers, or technical configurations without
prior notice.
10.9 Internet and Data Charges
The User acknowledges and agrees that access to the Platform, mobile application,
website, and related digital services may require internet connectivity,
telecommunications services, mobile data access, or other third-party network services.
The User shall bear sole responsibility for:
(a) all internet charges;
(b) mobile data usage costs;
(c) telecommunications fees;
(d) roaming charges;
(e) network access expenses; and
(f) any other third-party costs incurred in connection with accessing or using the Platform.
The Company does not warrant or guarantee:
uninterrupted network connectivity;
minimum internet speeds;
compatibility with all telecommunications providers; or
uninterrupted communication functionality.
The Company shall not be liable for:
network failures;
mobile carrier disruptions;
data transmission delays;
connectivity interruptions;
telecommunications outages;
bandwidth limitations; or
additional charges imposed by third-party network providers.
The User further acknowledges that certain Platform functionalities may consume
significant data bandwidth, device resources, battery capacity, or processing power
depending on usage patterns and technical configurations.
All costs associated with internet access and telecommunications usage shall remain
solely for the User’s account and responsibility.

USER CONDUCT AND RESPONSIBILITIES
11.1 Lawful Use of Services
The User acknowledges and agrees that all access to and use of the Company’s Services,
Platform, mobile application, website, personnel, systems, equipment, and operational
infrastructure shall be conducted strictly in accordance with applicable laws, regulations,
public policy requirements, and these Terms and Conditions.
The User undertakes not to utilize the Services for any unlawful, fraudulent, harmful,
abusive, deceptive, unauthorized, or improper purpose whatsoever.
Without limitation, the User shall not:
(a) use the Services in connection with criminal activity;
(b) submit unlawful or prohibited items for processing;
(c) engage in fraudulent payment activity;
(d) utilize the Platform to facilitate unlawful transactions;
(e) interfere with operational systems;
(f) violate third-party rights; or
(g) expose the Company to legal, financial, operational, reputational, or regulatory risk.
The User further acknowledges that the Company reserves the unrestricted right to:

monitor Platform usage;
investigate suspicious conduct;
suspend or terminate Services;
report suspected unlawful conduct to competent authorities; and
cooperate fully with law enforcement agencies, regulatory authorities, insurers,
payment processors, or judicial bodies.
The Company shall not be liable for any consequence arising from lawful cooperation with
investigative or regulatory authorities in relation to suspected unlawful conduct involving
the User.
The User agrees to indemnify and hold harmless the Company against all claims, losses,
liabilities, penalties, investigations, enforcement actions, costs, damages, or expenses
arising from the User’s unlawful or improper use of the Services.
11.2 Fraudulent Activities Prohibition
The User shall not engage in any fraudulent, deceptive, dishonest, manipulative, or
unauthorized activity in connection with the Platform or Services.
Prohibited fraudulent conduct includes, without limitation:
(a) use of stolen or unauthorized payment methods;
(b) chargeback abuse;
(c) identity misrepresentation;
(d) submission of false information;
(e) unauthorized account access;
(f) creation of fictitious accounts;
(g) manipulation of pricing or promotional systems;
(h) fraudulent refund claims;
(i) false damage allegations;
(j) intentional non-payment;
(k) money laundering activities; or
(l) any conduct reasonably capable of causing financial loss or operational harm to the
Company.
The Company reserves the unrestricted right to:
suspend or terminate accounts;
freeze transactions;
reject bookings;
withhold refunds;
recover losses;
preserve transactional records;
report suspected fraud to financial institutions, payment processors, insurers, or
regulatory authorities; and
institute civil or criminal proceedings where appropriate.
The User acknowledges that fraudulent activity may expose the User to:
account termination;
legal proceedings;
regulatory reporting;
financial liability;
criminal prosecution; and
permanent exclusion from the Platform.
The Company shall not be liable for any loss, restriction, delay, or enforcement action
arising from fraud prevention measures reasonably implemented in connection with the
Services.
11.3 Abuse, Harassment, or Threats to Staff
The User acknowledges and agrees that the Company maintains a strict zero-tolerance
policy against abusive, threatening, violent, discriminatory, intimidating, harassing,
offensive, or inappropriate conduct directed toward the Company’s employees,
contractors, agents, representatives, delivery personnel, customer support personnel, or
affiliated service providers.
Prohibited conduct includes, without limitation:
(a) verbal abuse;
(b) threats of violence;
(c) intimidation;
(d) discriminatory remarks;
(e) sexual harassment;
(f) physical aggression;
(g) hostile behavior;
(h) coercion;
(i) unlawful surveillance;
(j) cyber harassment; or
(k) any conduct reasonably capable of endangering personnel safety, dignity, wellbeing, or
operational integrity.
The Company reserves the absolute and unrestricted right to:
immediately suspend or terminate Services;
withdraw personnel from the premises;
refuse future bookings;
deny Platform access;
report incidents to law enforcement authorities; and
pursue any legal remedy available under applicable law.
The Company shall bear no liability whatsoever for:
interrupted services;
canceled bookings;
operational withdrawal;
refusal of future services; or
any resulting inconvenience arising from enforcement of this policy.
The User further agrees to indemnify and hold harmless the Company against any injury,
loss, liability, legal claim, workers’ compensation exposure, reputational harm, or
operational expense arising from abusive or threatening conduct attributable to the User or
persons under the User’s control.
11.4 False Bookings and Misrepresentation
The User shall not submit false, misleading, deceptive, fictitious, speculative, malicious, or
unauthorized booking requests through the Platform or any communication channel
operated by the Company.
Without limitation, prohibited conduct includes:
(a) bookings made without genuine intent to utilize the Services;
(b) use of false identities or unauthorized information;
(c) provision of inaccurate addresses;
(d) submission of misleading service descriptions;
(e) impersonation of third parties;
(f) unauthorized use of another person’s payment method or account; or
(g) deliberate misrepresentation of service requirements.
The User acknowledges that false or misleading bookings may:
disrupt operations;
waste logistical resources;
expose personnel to unnecessary risk;
impair service delivery to legitimate Users; and
cause financial or reputational harm to the Company.
The Company reserves the unrestricted right to:
reject suspicious bookings;
impose administrative fees;
suspend accounts;
recover operational losses;
restrict access privileges;
require enhanced verification procedures; or
pursue legal remedies in connection with fraudulent or misleading booking activity.
The Company shall not be liable for any restriction, suspension, investigation, or
enforcement action reasonably undertaken in response to suspected false bookings or
misrepresentation.
Where the Company suffers financial loss, operational disruption, reputational harm, or
third-party liability arising from false bookings or misrepresentation by the User, the User
shall fully indemnify the Company against all resulting damages, claims, penalties, costs,
and expenses.
11.5 Misuse of Promotions or Referral Programs
The User acknowledges that any promotional campaign, referral incentive, loyalty benefit,
discount structure, coupon system, or reward program offered by the Company is intended
solely for lawful and legitimate use in accordance with the applicable promotional terms
and conditions.
The User shall not:
(a) create multiple accounts to exploit promotional offers;
(b) engage in self-referrals;
(c) manipulate referral systems;
(d) utilize automated systems or bots to generate promotional benefits;
(e) exploit system vulnerabilities;
(f) engage in coordinated abuse of promotional campaigns; or
(g) otherwise obtain promotional benefits through deceptive, dishonest, or unauthorized
means.
The Company reserves the unrestricted right to:
invalidate promotional benefits;
reverse discounts or credits;
suspend or terminate accounts;
withhold rewards;
recover improperly obtained benefits;
investigate suspicious activities; and
pursue legal remedies where misuse or fraud is suspected.
The User acknowledges that promotional programs:
may be modified or withdrawn at any time;
do not create vested rights or continuing entitlements; and
remain subject entirely to the Company’s operational and commercial discretion.
The Company shall not be liable for:
withdrawal of promotional benefits;
expiration of discounts;
reversal of incentives;
technical failures affecting promotions; or
restrictions imposed to prevent abuse of promotional systems.
Any attempt to exploit or manipulate promotional systems may result in permanent
exclusion from future promotional eligibility.
11.6 Damage to Company Property
The User shall bear full responsibility for any damage, destruction, contamination, theft,
misuse, unauthorized interference, or loss affecting the Company’s property, vehicles,
equipment, uniforms, devices, cleaning tools, operational systems, software, facilities, or
other assets arising from the User’s conduct, negligence, misuse, instructions, unsafe
conditions, or failure to comply with these Terms.
Without limitation, the User shall be liable for damage arising from:
(a) hazardous conditions within the premises;
(b) submission of prohibited materials;
(c) intentional misconduct;
(d) negligent handling;
(e) unauthorized use of Company property;
(f) violent or abusive conduct; or
(g) contamination or destruction caused by unsafe materials or conditions attributable to
the User.
The Company reserves the unrestricted right to:
assess the extent of damage;
recover repair or replacement costs;
charge the User’s payment method;
suspend Services;
pursue debt recovery measures; or
institute legal proceedings for recovery of losses.
The User acknowledges that operational equipment, specialized cleaning machinery,
digital systems, transportation assets, and proprietary tools may be costly to repair or
replace and that resulting operational downtime may create additional recoverable losses.
The User agrees to indemnify and hold harmless the Company against all resulting claims,
damages, liabilities, operational losses, legal expenses, and replacement costs arising
from damage attributable to the User or persons under the User’s control.
11.7 Compliance with Local Laws
The User acknowledges and agrees that use of the Services shall at all times remain
subject to all applicable:
laws;
regulations;
municipal bylaws;
public health directives;
sanitation regulations;
environmental requirements;
consumer protection laws;
building regulations;
data protection obligations; and
governmental directives applicable within the relevant jurisdiction.
The User bears sole responsibility for ensuring that the User’s use of the Services, premises
conditions, submitted items, instructions, and operational requests comply with all
applicable legal and regulatory requirements.
The Company reserves the unrestricted right to:
(a) refuse Services;
(b) suspend operations;
(c) terminate accounts;
(d) report unlawful conduct;
(e) comply with governmental directives; or
(f) modify operational procedures,
where reasonably necessary to ensure legal compliance or mitigate regulatory exposure.
The Company shall not be liable for:
regulatory actions affecting the User;
legal consequences arising from unlawful instructions;
enforcement measures implemented by authorities;
fines or penalties attributable to the User’s conduct; or
service disruptions resulting from compliance obligations imposed by law.
The User agrees to indemnify and hold harmless the Company against all claims,
investigations, penalties, enforcement actions, liabilities, losses, or expenses arising from
the User’s failure to comply with applicable laws or regulatory requirements.

INTELLECTUAL PROPERTY RIGHTS
12.1 Ownership of Website and App Content
The User acknowledges and agrees that the Platform, including the Company’s website,
mobile application, software systems, source code, object code, interfaces, databases,
algorithms, workflows, audiovisual materials, text, graphics, logos, designs, layouts,
photographs, videos, service descriptions, operational processes, documentation,
marketing materials, compilations, and all related content and technology, are and shall
remain the exclusive property of the Company and/or its licensors, affiliates, contractors,
or authorized content providers.
All intellectual property rights associated with the Platform and Services, including but not
limited to:
(a) copyrights;
(b) trademarks;
(c) trade names;
(d) service marks;
(e) trade dress;
(f) patents;
(g) database rights;
(h) proprietary software rights;
(i) confidential information;
(j) know-how; and
(k) other proprietary rights recognized under applicable law,
shall remain vested exclusively in the Company or the relevant rights holder.
Except for the limited access license expressly granted under these Terms and Conditions,
nothing contained herein shall be construed as granting the User any ownership interest,
assignment, transfer, license, or proprietary right in or to the Platform or any intellectual
property belonging to the Company.
The User further acknowledges that the structure, organization, design, operational
methodologies, user interface arrangements, service systems, workflows, and business
processes utilized by the Company may constitute valuable proprietary information and
trade secrets protected under applicable law.
Any unauthorized use, reproduction, disclosure, exploitation, or distribution of the
Company’s intellectual property is strictly prohibited and may result in civil liability,
injunctive relief, regulatory enforcement, or criminal prosecution where applicable.
12.2 Company Trademarks and Branding
All trademarks, trade names, logos, brand identifiers, service marks, slogans, domain
names, trade dress, visual identities, graphics, and branding elements displayed on or
associated with the Platform or Services are and shall remain the exclusive property of the
Company and/or its licensors.
The User acknowledges that such branding elements are protected under applicable
trademark, intellectual property, unfair competition, and related laws.
Except with the Company’s prior express written consent, the User shall not:
(a) reproduce or display the Company’s trademarks or branding;
(b) register confusingly similar names, marks, domains, or identifiers;
(c) use the Company’s branding in advertising or promotional materials;
(d) imply sponsorship, endorsement, affiliation, or partnership with the Company;
(e) alter or remove proprietary notices;
(f) incorporate Company branding into commercial activities; or
(g) otherwise exploit the Company’s identity for unauthorized purposes.
The User further agrees not to engage in any conduct reasonably capable of:

diluting the Company’s brand value;
damaging the Company’s reputation;
causing public confusion;
misrepresenting affiliation; or
infringing the Company’s proprietary rights.
Any goodwill arising from authorized or unauthorized use of the Company’s trademarks or
branding shall inure exclusively to the benefit of the Company.
The Company reserves the unrestricted right to investigate, challenge, restrain, or take legal
action against any unauthorized use or infringement of its intellectual property rights.
12.3 Restrictions on Copying or Commercial Use
The User shall not, whether directly or indirectly, reproduce, duplicate, copy, distribute,
modify, publish, display, transmit, perform, license, reverse engineer, scrape, mine,
archive, sell, exploit, commercialize, or otherwise utilize any portion of the Platform,
Services, content, software, operational systems, databases, designs, or proprietary
materials except as expressly permitted by the Company in writing.
Without limitation, the User shall not:
(a) extract or harvest data from the Platform;
(b) use automated tools, bots, crawlers, scrapers, or indexing systems;
(c) commercially exploit Platform content;
(d) reproduce service descriptions or pricing structures for competitive purposes;
(e) create derivative works based on the Platform;
(f) replicate operational systems or business models;
(g) circumvent technical protections or access controls; or
(h) use Company content for unauthorized advertising, benchmarking, analytics, or
competing services.
The User acknowledges that unauthorized copying or commercial exploitation may cause
significant commercial, reputational, operational, and competitive harm to the Company
for which monetary damages alone may be insufficient.
Accordingly, the Company reserves the unrestricted right to seek:
injunctive relief;
equitable remedies;
damages;
recovery of profits;
account of benefits;
legal costs; and
any other remedy available under applicable law.
The Company’s failure to immediately enforce any intellectual property right shall not
constitute a waiver of such rights.
12.4 User-Generated Content
The Platform may permit the User to submit, upload, transmit, publish, review, post,
communicate, or otherwise provide content, including but not limited to:
reviews;
ratings;
comments;
photographs;
videos;
feedback;
testimonials;
messages;
suggestions; or
other materials or communications.
The User represents and warrants that:
(a) the User possesses all rights, permissions, consents, and authority necessary to
provide such content;
(b) the content does not infringe any third-party rights;
(c) the content is lawful, accurate, and not misleading;
(d) the content does not contain defamatory, abusive, unlawful, fraudulent, discriminatory,
or harmful material; and
(e) the content complies fully with these Terms and applicable law.
By submitting User-generated content, the User grants the Company a perpetual,
irrevocable, worldwide, royalty-free, transferable, sublicensable, non-exclusive license to:
use;
reproduce;
modify;
adapt;
publish;
distribute;
display;
translate;
create derivative works from;
commercialize; and
otherwise exploit such content,
in connection with the Company’s business operations, marketing activities, service
improvements, analytics, publicity efforts, legal compliance obligations, or operational
purposes.
The User further waives, to the fullest extent permitted by law, any moral rights, publicity
rights, approval rights, or similar claims relating to the Company’s use of such content.
The Company reserves the unrestricted right, but not the obligation, to:
review content;
remove content;
restrict publication;
investigate complaints;
suspend accounts; or
report unlawful content to competent authorities.
The Company shall not be liable for any User-generated content posted, transmitted, or
distributed through the Platform by Users or third parties.
12.5 Feedback and Suggestions License
Where the User provides recommendations, ideas, comments, proposals, suggestions,
enhancement requests, operational feedback, technical observations, feature concepts,
business insights, or other submissions relating to the Platform or Services (“Feedback”),
the User acknowledges and agrees that such Feedback shall be deemed entirely voluntary
and non-confidential.
The User hereby grants the Company a perpetual, irrevocable, worldwide, transferable,
sublicensable, royalty-free, unrestricted license to:
(a) use;
(b) reproduce;
(c) implement;
(d) modify;
(e) commercialize;
(f) disclose;
(g) distribute;
(h) incorporate into products or services; and
(i) otherwise exploit such Feedback for any lawful purpose whatsoever,
without compensation, attribution, acknowledgment, approval, accounting obligation, or
further consent from the User.
The User further acknowledges that:
the Company shall possess no obligation to review or implement Feedback;
similar concepts or technologies may already exist independently within the
Company;
the Company shall incur no fiduciary duty or confidentiality obligation by reason of
receiving Feedback; and
the User shall not acquire any ownership interest, compensation right, or
intellectual property claim arising from the Company’s use of such Feedback.
To the fullest extent permitted under applicable law, the User irrevocably waives any claim
against the Company arising from the Company’s use, modification, commercialization, or
implementation of Feedback provided by the User.

PRIVACY AND DATA PROTECTION
13.1 Collection of Personal Information
The User acknowledges and agrees that the Company may collect, receive, generate,
record, process, store, analyze, and otherwise utilize personal information and related data
in connection with the User’s access to and use of the Platform and Services.
Such information may include, without limitation:
(a) full name;
(b) telephone number;
(c) email address;
(d) residential or business address;
(e) payment information;
(f) geolocation data;
(g) device identifiers;
(h) account credentials;
(i) transaction history;
(j) booking information;
(k) communications records;
(l) photographs;
(m) customer preferences;
(n) IP addresses;
(o) technical usage information; and
(p) any other information voluntarily submitted by the User or reasonably required for
operational, legal, security, or commercial purposes.
The Company may collect information directly from the User, automatically through the
Platform, from third-party integrations, payment processors, service providers, analytics
providers, public databases, or other lawful sources.
The User acknowledges that certain information may be necessary for:

account creation;
identity verification;
payment processing;
operational logistics;
fraud prevention;
customer support;
service fulfillment;
legal compliance; and
business administration purposes.
Failure to provide requested information may limit the Company’s ability to provide the
Services or maintain the User’s access to certain Platform functionalities.
The Company reserves the unrestricted right to implement additional information
collection procedures, verification mechanisms, monitoring systems, or compliance
requirements where reasonably necessary to protect operational integrity, security, legal
compliance, or commercial interests.
13.2 Use of Customer Data
The User acknowledges and agrees that the Company may process, analyze, utilize,
combine, categorize, and otherwise use collected information for legitimate business,
operational, legal, analytical, security, and commercial purposes.
Such purposes may include, without limitation:
(a) providing and administering the Services;
(b) processing bookings and payments;
(c) facilitating pickups and deliveries;
(d) customer support operations;
(e) fraud prevention and risk management;
(f) account authentication and verification;
(g) service improvement;
(h) analytics and performance monitoring;
(i) operational optimization;
(j) marketing and promotional communications;
(k) regulatory compliance;
(l) dispute resolution;
(m) internal recordkeeping;
(n) legal enforcement; and
(o) business continuity purposes.
The User further acknowledges that the Company may use aggregated, anonymized,
statistical, or non-identifiable data for:
research purposes;
operational analytics;
trend analysis;
product development;
business intelligence; and
commercial strategy activities.
The Company shall process personal information in accordance with applicable data
protection laws, internal policies, operational requirements, and commercially reasonable
security standards.
The User acknowledges that certain Platform functionalities, communications,
personalized experiences, automated notifications, and service optimization features may
depend upon the processing of User data.
The Company shall not be liable for any inability to provide Services, reduced functionality,
or operational limitations arising from the User’s refusal to provide necessary information
or consent required for lawful processing activities.
13.3 Data Sharing Practices
The User acknowledges and agrees that the Company may disclose, transfer, share, or
make available personal information to third parties where reasonably necessary for
operational, legal, commercial, security, or compliance purposes.
Such third parties may include:
(a) payment processors;
(b) logistics providers;
(c) cloud infrastructure providers;
(d) customer support vendors;
(e) analytics providers;
(f) identity verification providers;
(g) marketing partners;
(h) insurers;
(i) legal advisers;
(j) auditors;
(k) regulators;
(l) law enforcement agencies; and
(m) affiliated entities or contractors involved in the provision of the Services.
The Company may further disclose information where:
required by applicable law;
necessary to comply with judicial processes or governmental directives;
required to enforce these Terms and Conditions;
necessary to investigate fraud or security incidents;
reasonably required to protect the Company’s legal rights, property, personnel, or
Users; or
connected with mergers, acquisitions, restructuring transactions, investments, or
corporate reorganizations.
The User acknowledges that certain third-party providers may operate in jurisdictions with
data protection standards differing from those applicable in the User’s location.
While the Company may implement commercially reasonable contractual and operational
safeguards, the Company shall not be liable for:
independent acts or omissions of third-party providers;
cybersecurity incidents affecting external systems;
unauthorized third-party access beyond the Company’s reasonable control; or
regulatory actions attributable to third-party conduct.
The User further acknowledges that certain operational functions cannot reasonably be
performed without limited disclosure of relevant data to authorized service providers.
13.4 Cookies and Tracking Technologies
The User acknowledges and agrees that the Platform may utilize cookies, web beacons,
software development kits (SDKs), pixels, session identifiers, analytics technologies,
device fingerprinting systems, log files, and other tracking or monitoring technologies for
operational, analytical, security, authentication, advertising, and performance purposes.
Such technologies may be used to:
(a) authenticate Users;
(b) maintain session continuity;
(c) remember preferences;
(d) analyze Platform usage;
(e) improve performance;
(f) monitor operational effectiveness;
(g) personalize user experiences;
(h) prevent fraud;
(i) enhance cybersecurity; and
(j) support marketing or advertising activities.
The User acknowledges that certain cookies or tracking technologies may remain active
after individual browsing sessions and may collect technical or behavioral information
relating to Platform interactions.
The User may, subject to device and browser settings, disable or restrict certain tracking
technologies; however, the User acknowledges that doing so may:
impair Platform functionality;
limit access to certain features;
disrupt authentication processes;
reduce service performance; or
prevent proper operation of portions of the Platform.
The Company does not warrant that disabling cookies or tracking technologies will
eliminate all forms of technical data collection associated with internet usage or thirdparty systems.
Third-party providers integrated into the Platform may independently utilize tracking
technologies subject to their own policies and operational standards.
13.5 Data Security Measures
The Company may implement commercially reasonable administrative, technical,
physical, and organizational safeguards intended to protect personal information against
unauthorized access, misuse, disclosure, alteration, destruction, or accidental loss.
Such safeguards may include:
(a) encryption technologies;
(b) authentication protocols;
(c) access controls;
(d) secure payment processing systems;
(e) network monitoring;
(f) cybersecurity tools;
(g) restricted personnel access;
(h) data backup procedures; and
(i) internal security policies.
Notwithstanding the foregoing, the User acknowledges and agrees that no electronic
system, network, transmission method, cloud environment, software application, or digital
storage system can be guaranteed to be completely secure, uninterrupted, or immune
from:
cyberattacks;
hacking;
malware;
ransomware;
phishing attacks;
insider threats;
unauthorized access;
data interception;
system vulnerabilities; or
technological failures.
Accordingly, the Company does not warrant or guarantee absolute data security and shall
not be liable for any unauthorized access, data breach, information compromise, cyber
incident, or security failure occurring despite the implementation of commercially
reasonable safeguards.
The User further acknowledges responsibility for maintaining the security of personal
devices, account credentials, passwords, network environments, and communication
channels utilized in connection with the Platform.
The User shall promptly notify the Company upon becoming aware of any suspected
unauthorized access, account compromise, cybersecurity incident, or data-related
security concern affecting the User’s account or use of the Services.
13.6 Customer Consent
By accessing the Platform, creating an account, submitting information, utilizing the
Services, communicating with the Company, or otherwise interacting with the Platform, the
User expressly acknowledges and consents to the collection, use, storage, processing,
disclosure, transfer, and handling of personal information in accordance with these Terms
and Conditions and the Company’s applicable privacy practices.
Where required under applicable law, the User further consents to:
(a) electronic communications;
(b) automated notifications;
(c) marketing communications;
(d) identity verification procedures;
(e) fraud prevention measures;
(f) operational monitoring;
(g) cross-border data transfers; and
(h) processing activities reasonably necessary for the provision of the Services.
The User represents and warrants that any information provided to the Company:
is accurate and lawfully obtained;
may lawfully be disclosed to the Company;
does not violate third-party rights; and
may be processed in accordance with these Terms.
Where the User provides personal information relating to third parties, including
employees, family members, agents, recipients, or authorized contacts, the User
represents and warrants that appropriate consent or lawful authority has been obtained for
such disclosure and processing.
The User acknowledges that withdrawal of consent in relation to certain processing
activities may:
impair service delivery;
restrict Platform functionality;
prevent account verification;
delay transactions; or
require suspension or termination of Services where processing is operationally or
legally necessary.
13.7 Data Retention
The Company reserves the unrestricted right to retain personal information, transactional
records, communications, operational logs, payment records, analytics data, verification
documentation, and related information for as long as reasonably necessary for:
(a) operational purposes;
(b) legal compliance;
(c) dispute resolution;
(d) fraud prevention;
(e) regulatory obligations;
(f) internal auditing;
(g) cybersecurity investigations;
(h) enforcement of contractual rights; and
(i) legitimate business purposes.
Retention periods may vary depending on:
applicable legal requirements;
regulatory obligations;
operational needs;
litigation risks;
tax requirements;
financial reporting standards; and
internal compliance policies.
The User acknowledges that deletion requests may not result in immediate or complete
removal of all information where retention remains reasonably necessary for lawful or
operational purposes.
The Company may retain archived, backup, anonymized, aggregated, or legally required
records beyond account closure, service termination, or cessation of the User relationship.
The Company reserves the unrestricted right to delete, anonymize, archive, or destroy
information in accordance with internal retention policies, operational requirements, or
applicable legal obligations.
The Company shall not be liable for losses arising from lawful retention, deletion, archival,
or destruction of information conducted in accordance with these Terms or applicable law.
13.8 Compliance with Applicable Data Protection Laws
The Company intends to process personal information in accordance with applicable data
protection, privacy, cybersecurity, electronic communications, consumer protection, and
digital governance laws applicable within relevant jurisdictions.
The User acknowledges, however, that legal and regulatory requirements relating to privacy
and data protection may evolve over time and may differ across jurisdictions.
Accordingly, the Company reserves the unrestricted right to:
(a) modify privacy practices;
(b) revise operational procedures;
(c) implement additional compliance measures;
(d) update consent mechanisms;
(e) introduce identity verification requirements; or
(f) revise data processing activities,
where reasonably necessary to comply with evolving legal, regulatory, operational, or
industry requirements.
Nothing in these Terms shall be interpreted as creating any representation or warranty that
the Platform or Services are appropriate, lawful, or compliant for use in every jurisdiction.
The User bears sole responsibility for ensuring that his, her, or its use of the Services
complies with all privacy, data protection, confidentiality, employment, and regulatory
obligations applicable within the relevant jurisdiction.
The Company reserves the unrestricted right to suspend or restrict Services where
necessary to comply with:
court orders;
governmental directives;
regulatory investigations;
data protection requirements;
sanctions obligations; or
applicable cybersecurity regulations.
To the fullest extent permitted under applicable law, the Company shall not be liable for
regulatory actions, governmental restrictions, legal limitations, or compliance-related
service interruptions arising from efforts undertaken in good faith to satisfy applicable legal
obligations.

HEALTH, SAFETY, AND HAZARDOUS CONDITIONS
14.1 Unsafe Premises Disclaimer
The User acknowledges and agrees that the Company’s personnel, contractors, agents,
delivery personnel, and service representatives shall not be required to enter, remain
within, or perform Services at any premises deemed, in the Company’s reasonable
discretion, to be unsafe, hazardous, unlawful, unstable, hostile, or otherwise unsuitable for
ordinary operational activities.
Unsafe or unsuitable conditions may include, without limitation:
(a) structural instability;
(b) exposed electrical hazards;
(c) unsafe flooring;
(d) flooding;
(e) fire hazards;
(f) criminal activity;
(g) violent conduct;
(h) pest infestation;
(i) dangerous animals;
(j) unsafe environmental conditions;
(k) hazardous chemicals;
(l) unsanitary accumulation of waste;
(m) biohazard exposure; or
(n) any condition reasonably capable of endangering human safety, health, equipment, or
property.
The Company reserves the absolute and unrestricted right to:

refuse entry;
suspend operations;
withdraw personnel;
terminate Services;
reschedule appointments; or
impose additional operational requirements,
where the Company reasonably determines that continuation of Services may expose
personnel, contractors, systems, or property to unacceptable risk.
The User acknowledges that the Company’s personnel retain the unrestricted right to
immediately vacate the premises where safety concerns arise during service delivery.
The Company shall not be liable for:
incomplete Services;
operational delays;
rescheduling costs;
cancellation losses;
interrupted bookings; or
other damages arising from unsafe conditions existing within the premises.
The User further agrees to indemnify and hold harmless the Company against all claims,
injuries, liabilities, losses, damages, regulatory actions, costs, or expenses arising from
hazardous or unsafe conditions attributable to the User, the premises, occupants, or
persons under the User’s control.
14.2 Hazardous Materials Restrictions
The User shall not expose the Company’s personnel, vehicles, equipment, systems, or
facilities to hazardous, toxic, explosive, corrosive, flammable, radioactive, infectious,
chemically unstable, illegal, or otherwise dangerous substances or materials.
Prohibited hazardous materials may include, without limitation:
(a) industrial chemicals;
(b) combustible substances;
(c) explosive materials;
(d) toxic waste;
(e) radioactive substances;
(f) corrosive agents;
(g) chemical residues;
(h) asbestos-containing materials;
(i) improperly stored fuels;
(j) biomedical waste;
(k) contaminated sharps;
(l) illegal substances; or
(m) any material regulated under applicable environmental, health, safety, or hazardous
materials laws.
The User bears sole responsibility for:
identifying hazardous conditions;
disclosing hazardous materials;
ensuring lawful handling and storage; and
preventing exposure of Company personnel or equipment to dangerous substances.
The Company reserves the unrestricted right to:
refuse Services;
suspend operations;
isolate contaminated areas or items;
evacuate personnel;
contact emergency responders or regulatory authorities; and
recover all costs associated with decontamination, equipment replacement,
operational disruption, medical response, regulatory compliance, or environmental
remediation.
The Company shall not be liable for losses, delays, or service interruptions arising from
enforcement of hazardous materials restrictions or safety procedures.
The User agrees to indemnify and hold harmless the Company against all claims, liabilities,
fines, penalties, injuries, environmental damages, regulatory actions, remediation costs,
legal expenses, or losses arising from hazardous materials attributable to the User or the
premises.
14.3 Biohazard and Contaminated Items
The User acknowledges and agrees that the Company does not undertake, unless
expressly agreed in writing, the handling, transportation, processing, cleaning, removal, or
remediation of biohazardous, infectious, medically contaminated, chemically
contaminated, or otherwise hazardous items or environments.
Without limitation, prohibited or restricted biohazard conditions may include:
(a) bodily fluids;
(b) blood-contaminated materials;
(c) human or animal waste;
(d) infectious substances;
(e) contaminated medical items;
(f) needles or sharps;
(g) decomposed materials;
(h) mold contamination exceeding ordinary cleaning scope;
(i) toxic residue exposure; or
(j) any condition requiring specialized remediation or regulatory handling procedures.
The User shall disclose, prior to service commencement, any known contamination,
hazardous exposure, infectious condition, or biohazard risk reasonably capable of
affecting personnel safety or operational integrity.
The Company reserves the unrestricted right to:
refuse handling of contaminated items;
terminate Services immediately;
quarantine affected materials;
withdraw personnel from the premises;
require specialized third-party remediation; or
notify relevant authorities where legally required.
The Company shall not be liable for:
refusal to process contaminated items;
incomplete Services;
disposal of hazardous materials where reasonably necessary for safety purposes;
delays arising from contamination risks; or
losses associated with enforcement of health and safety procedures.
Where Company personnel, equipment, vehicles, or facilities are exposed to
contamination attributable to the User, the User shall bear full responsibility for all
resulting:
decontamination expenses;
medical costs;
operational losses;
equipment replacement costs;
regulatory penalties;
environmental remediation expenses; and
related liabilities.
14.4 Emergency Situations
The User acknowledges that emergency situations, accidents, environmental hazards,
medical emergencies, civil disturbances, fires, natural disasters, security incidents,
infrastructure failures, public health emergencies, or other unforeseen events may affect
the Company’s ability to safely provide the Services.
In any emergency situation, the Company reserves the unrestricted right to:
(a) suspend operations;
(b) evacuate personnel;
(c) terminate Services;
(d) prioritize personnel safety;
(e) modify operational procedures;
(f) delay pickups or deliveries;
(g) cancel bookings; or
(h) comply with governmental directives, emergency protocols, or safety instructions.
The Company shall not be liable for:
delays;
interrupted Services;
canceled appointments;
operational disruptions;
property access limitations;
inability to fulfill bookings; or
losses arising from emergency circumstances beyond the Company’s reasonable
control.
The User further acknowledges that Company personnel may contact emergency
responders, law enforcement agencies, medical services, building management
authorities, or relevant governmental bodies where reasonably necessary to protect life,
health, safety, property, or legal compliance.
Nothing in these Terms and Conditions shall require the Company or its personnel to
continue operations in circumstances reasonably considered dangerous, unlawful,
unstable, or operationally unsafe.
The Company reserves the unrestricted right to implement temporary operational
restrictions, revised procedures, health protocols, or emergency compliance measures
without prior notice where reasonably necessary for safety or legal compliance purposes.
14.5 Staff Safety Rights
The User acknowledges and agrees that the Company maintains a strict commitment to
the health, safety, dignity, wellbeing, and lawful protection of its employees, contractors,
agents, representatives, and affiliated personnel.
Accordingly, Company personnel retain the unrestricted right to:
(a) refuse unsafe instructions;
(b) discontinue Services;
(c) vacate premises;
(d) report dangerous conditions;
(e) decline handling of hazardous items;
(f) suspend operations; or
(g) seek emergency assistance,
where, in their reasonable judgment, continuing performance may expose them to:
physical injury;
illness;
harassment;
violence;
intimidation;
unlawful conduct;
hazardous exposure; or
unreasonable operational risk.
The User shall not:
compel personnel to perform unsafe tasks;
obstruct safety procedures;
interfere with emergency decisions;
retaliate against personnel exercising safety rights; or
create conditions reasonably capable of endangering staff welfare.
The Company reserves the unrestricted right to:
permanently refuse future Services;
blacklist Users;
terminate accounts;
report incidents to authorities; or
pursue legal remedies,
where threats, unsafe conduct, or health and safety violations occur.
The Company shall not be liable for any interruption, cancellation, refusal of Service, or
operational delay arising from the lawful exercise of staff safety rights.
The User agrees to indemnify and hold harmless the Company against all injuries, claims,
liabilities, investigations, losses, damages, penalties, or expenses arising from unsafe
conditions, dangerous conduct, or health and safety violations attributable to the User or
the premises.

LIMITATION OF LIABILITY
15.1 General Limitation of Liability
To the fullest extent permitted under applicable law, the Company, its affiliates, directors,
shareholders, officers, employees, contractors, agents, representatives, licensors, service
providers, and partners shall not be liable for any loss, liability, damage, claim, expense,
injury, cost, or adverse consequence arising directly or indirectly from:
(a) the User’s access to or use of the Services or Platform;
(b) inability to access or use the Services;
(c) delays, interruptions, or operational failures;
(d) acts or omissions of third parties;
(e) customer instructions or disclosures;
(f) pre-existing defects or conditions;
(g) events beyond the Company’s reasonable control; or
(h) any matter arising in connection with these Terms and Conditions.
The User expressly acknowledges and agrees that the Services provided by the Company
involve operational, technological, logistical, environmental, and human variables that
may affect service outcomes notwithstanding the exercise of commercially reasonable
care.
The User further acknowledges that the Company does not undertake obligations
exceeding those expressly stated in these Terms and Conditions and that the pricing
structure of the Services reflects the allocation of risks contemplated herein.
To the fullest extent permitted under applicable law, the User irrevocably waives any claim
against the Company except to the extent such waiver is expressly prohibited under
mandatory law.
Nothing contained in these Terms shall exclude liability that cannot lawfully be excluded
under applicable law.
15.2 No Guarantee of Uninterrupted Services
The User acknowledges and agrees that the Company does not warrant or guarantee
continuous, uninterrupted, timely, secure, error-free, or always-available access to the
Services, Platform, website, mobile application, customer support systems, pickup
operations, delivery operations, or related infrastructure.
Service performance may be affected by:
(a) traffic conditions;
(b) weather events;
(c) operational disruptions;
(d) staff limitations;
(e) equipment failures;
(f) software malfunctions;
(g) internet outages;
(h) cybersecurity incidents;
(i) utility interruptions;
(j) force majeure events;
(k) governmental actions;
(l) third-party failures; or
(m) other circumstances beyond the Company’s reasonable control.
The Company reserves the unrestricted right to:

suspend Services;
modify operational procedures;
limit availability;
restrict geographic coverage;
postpone appointments;
interrupt Platform access; or
discontinue portions of the Services,
without incurring liability.
The Company shall not be liable for:
missed deadlines;
delayed pickups or deliveries;
failed transactions;
communication delays;
scheduling disruptions;
operational downtime; or
inability to provide Services arising from interruptions or unavailability.
The User acknowledges that reliance upon uninterrupted access to the Services shall
occur entirely at the User’s own risk.
15.3 Indirect and Consequential Damages Exclusion
To the fullest extent permitted under applicable law, the Company shall not be liable for
any indirect, incidental, special, exemplary, punitive, speculative, or consequential
damages whatsoever arising out of or relating to the Services, Platform, or these Terms and
Conditions.
Without limitation, the Company shall not be liable for:
(a) loss of profits;
(b) loss of revenue;
(c) loss of business opportunity;
(d) business interruption;
(e) reputational damage;
(f) loss of anticipated savings;
(g) emotional distress;
(h) loss of data;
(i) loss of goodwill;
(j) replacement costs;
(k) operational downtime;
(l) inconvenience;
(m) third-party claims; or
(n) economic losses of any nature,
whether arising in contract, tort, negligence, strict liability, statutory duty, or otherwise,
even where the Company has been advised of the possibility of such damages.
The User expressly acknowledges that the Services are provided for convenience purposes
and that the Company shall not assume responsibility for collateral or downstream
consequences arising from service interruptions, operational outcomes, or alleged
deficiencies.
This exclusion shall apply irrespective of any alleged failure of essential purpose of any
limited remedy provided under these Terms and Conditions.
15.4 Maximum Liability Cap
To the fullest extent permitted under applicable law, the aggregate cumulative liability of
the Company arising out of or relating to any claim, dispute, incident, transaction, Service
request, or User relationship shall not exceed the lesser of:
(a) the actual amount paid by the User to the Company for the specific Service directly
giving rise to the claim during the immediately preceding transaction;
(b) the fair market value of the affected item where applicable;
(c) the applicable compensation limit expressly provided under these Terms; or
(d) any mandatory minimum liability imposed under applicable law.
The foregoing limitation shall apply collectively to all claims, causes of action, liabilities,
damages, losses, expenses, or remedies of every kind, whether arising in:
contract;
tort;
negligence;
statutory duty;
indemnity;
strict liability; or
otherwise.
The User acknowledges that:
the pricing structure of the Services reflects this allocation of risk;
the Company would not provide the Services on the same commercial terms absent
these liability limitations; and
the limitation of liability provisions constitute a fundamental basis of the
contractual relationship between the parties.
Where applicable law restricts limitation of liability, the Company’s liability shall be limited
to the maximum extent permissible under such law.
15.5 Service Quality Disclaimer
The User acknowledges and agrees that cleaning, laundry, logistics, pickup, delivery, and
technology-enabled services inherently involve variables beyond the Company’s absolute
control and that outcomes may differ depending on environmental, operational, technical,
material, or human factors.
Accordingly, the Company does not warrant or guarantee:
(a) perfect cleaning results;
(b) complete stain removal;
(c) restoration of damaged items;
(d) elimination of all odors or contaminants;
(e) exact delivery times;
(f) uninterrupted Platform functionality;
(g) error-free operations;
(h) compatibility with all devices or systems; or
(i) satisfaction of subjective customer expectations.
The Company further disclaims all warranties, representations, or guarantees, whether
express, implied, statutory, or otherwise, including implied warranties relating to:
merchantability;
satisfactory quality;
fitness for a particular purpose;
non-infringement;
uninterrupted availability; or
commercial suitability,
except to the extent such disclaimers are prohibited under applicable law.
The User acknowledges that all Services are provided on an “as available,” “as is,” and
commercially reasonable efforts basis.
The Company shall not be liable for dissatisfaction arising from subjective preferences,
unrealistic expectations, environmental limitations, pre-existing conditions, or operational
variables outside the Company’s reasonable control.
15.6 Force Majeure Events
The Company shall not be liable for any delay, failure, interruption, suspension,
degradation, or inability to perform any obligation arising from events, circumstances, or
causes beyond its reasonable control (“Force Majeure Events”).
Force Majeure Events may include, without limitation:
(a) acts of God;
(b) floods;
(c) storms;
(d) fires;
(e) earthquakes;
(f) epidemics;
(g) pandemics;
(h) public health emergencies;
(i) labor disputes;
(j) civil unrest;
(k) riots;
(l) terrorism;
(m) war;
(n) governmental actions;
(o) regulatory restrictions;
(p) utility failures;
(q) telecommunications outages;
(r) transportation disruptions;
(s) fuel shortages;
(t) cybersecurity incidents;
(u) internet failures;
(v) supply chain disruptions;
(w) equipment breakdowns; or
(x) any other circumstance beyond the Company’s reasonable operational control.
During the occurrence of a Force Majeure Event, the Company reserves the unrestricted
right to:
suspend Services;
modify operations;
delay deliveries;
cancel bookings;
reduce service availability; or
implement emergency operational measures.
The Company shall not be liable for any:
losses;
damages;
delays;
costs;
missed appointments;
interrupted business activities; or
operational disruptions arising from Force Majeure Events.
Where reasonably practicable, the Company may endeavor to resume normal operations
following cessation of the relevant Force Majeure Event; however, no guarantee is made
regarding recovery timelines or operational continuity.
15.7 Third-Party Liability Disclaimer
The User acknowledges and agrees that portions of the Services may involve third-party
providers, contractors, logistics partners, payment processors, cloud infrastructure
providers, telecommunications operators, mapping services, software vendors, or
independent service providers not directly owned or controlled by the Company.
The Company does not warrant or guarantee the conduct, availability, performance,
security, reliability, or compliance of any third-party provider.
Accordingly, the Company shall not be liable for:
(a) third-party operational failures;
(b) payment processing disruptions;
(c) telecommunications outages;
(d) third-party cybersecurity incidents;
(e) acts or omissions of independent contractors;
(f) delays attributable to external providers;
(g) inaccuracies in third-party systems;
(h) external service interruptions; or
(i) losses arising from reliance upon third-party services or infrastructure.
Where third-party providers are engaged in connection with the Services, the User
acknowledges that such providers may maintain separate terms, privacy policies,
operational standards, and liability limitations beyond the Company’s control.
The User further agrees that any claim relating primarily to the acts or omissions of a third
party may be subject to the limitations, exclusions, procedures, and remedies applicable
to the relevant third-party provider.
Nothing in these Terms shall be interpreted as creating an agency, partnership,
employment, joint venture, fiduciary relationship, or guarantee obligation between the
Company and any independent third-party provider unless expressly stated otherwise.
15.8 Technology and Platform Errors Disclaimer
The User acknowledges and agrees that the Platform, website, mobile application,
software systems, databases, digital communications infrastructure, automated systems,
and related technologies may contain errors, bugs, inaccuracies, delays, vulnerabilities,
interruptions, or technical limitations.
The Company does not warrant or guarantee that:
(a) the Platform will operate without interruption or error;
(b) software defects will be corrected immediately;
(c) data transmissions will always be secure;
(d) information displayed will always be accurate or current;
(e) communications will be successfully transmitted or received;
(f) the Platform will remain free from malware or cybersecurity threats; or
(g) all transactions will process successfully at all times.
The User acknowledges that technological systems may be affected by:
server failures;
software defects;
network congestion;
compatibility issues;
cybersecurity incidents;
unauthorized access;
corrupted data;
third-party infrastructure failures; or
human or technical error.
To the fullest extent permitted under applicable law, the Company shall not be liable for:
data loss;
failed bookings;
duplicated transactions;
pricing inaccuracies;
delayed notifications;
software malfunctions;
communication failures;
account disruptions;
unauthorized access incidents; or
losses arising from technological errors or system limitations.
The User bears sole responsibility for maintaining:
secure devices;
updated software;
reliable internet connectivity;
proper cybersecurity protections; and
independent backups of important information associated with use of the Platform
or Services.

INDEMNIFICATION
16.1 User Indemnification Obligations
The User agrees to fully indemnify, defend, protect, and hold harmless the Company, its
affiliates, subsidiaries, shareholders, directors, officers, employees, contractors, agents,
representatives, licensors, successors, assigns, service providers, and business partners
from and against any and all claims, demands, actions, proceedings, investigations,
liabilities, damages, judgments, penalties, fines, settlements, losses, costs, expenses, or
obligations of every nature whatsoever, whether actual, alleged, threatened, or contingent,
arising directly or indirectly from:
(a) the User’s access to or use of the Services or Platform;
(b) breach of these Terms and Conditions;
(c) violation of applicable law or regulatory requirements;
(d) negligent, unlawful, fraudulent, abusive, or unauthorized conduct by the User;
(e) instructions, disclosures, or representations made by the User;
(f) conditions existing within the User’s premises;
(g) submission of prohibited, hazardous, unlawful, contaminated, or restricted items;
(h) infringement of third-party rights; or
(i) any act or omission attributable to the User or persons under the User’s control.
The User acknowledges that the foregoing indemnity obligations apply irrespective of
whether the relevant claim arises in:

contract;
tort;
negligence;
strict liability;
statutory duty;
regulatory enforcement; or
otherwise.
The Company reserves the unrestricted right, at the User’s expense, to assume exclusive
control of the defense, negotiation, settlement, or resolution of any matter subject to
indemnification under these Terms and Conditions.
The User shall cooperate fully with the Company in connection with the defense or
resolution of any such claim, proceeding, investigation, or enforcement action.
Nothing contained herein shall limit any additional legal, equitable, contractual, or
statutory remedies available to the Company.
16.2 Claims Arising from User Conduct
Without limitation to any other provision of these Terms and Conditions, the User shall
indemnify and hold harmless the Company against all claims, liabilities, damages, losses,
penalties, investigations, regulatory actions, and expenses arising from or connected with:
(a) fraudulent activities;
(b) false bookings;
(c) abusive conduct;
(d) harassment of personnel;
(e) unsafe premises conditions;
(f) misrepresentation of information;
(g) misuse of the Platform;
(h) unauthorized transactions;
(i) breach of health and safety obligations;
(j) data protection violations attributable to the User;
(k) unlawful instructions;
(l) contamination events; or
(m) any conduct reasonably capable of exposing the Company to legal, financial,
operational, cybersecurity, reputational, or regulatory risk.
The User further acknowledges that the Company may suffer consequential operational
harm, reputational injury, business interruption, regulatory exposure, or third-party liability
arising from the User’s conduct, all of which shall remain recoverable under this indemnity
provision to the fullest extent permitted under applicable law.
The Company shall retain the unrestricted right to:
suspend or terminate Services;
preserve records;
cooperate with authorities;
recover operational losses;
seek injunctive relief; or
institute legal proceedings,
where reasonably necessary to protect its interests in relation to User conduct.
The User’s indemnification obligations shall apply regardless of whether the relevant claim
is initiated by:
governmental authorities;
third parties;
employees;
contractors;
payment processors;
business partners; or
other affected persons or entities.
16.3 Third-Party Claims
The User agrees to indemnify and hold harmless the Company against any and all thirdparty claims, complaints, disputes, demands, lawsuits, arbitration proceedings,
investigations, enforcement actions, or liabilities arising directly or indirectly from:
(a) the User’s use of the Services or Platform;
(b) the User’s premises, property, instructions, or operational requests;
(c) User-generated content;
(d) infringement of intellectual property rights;
(e) violation of privacy or data protection obligations;
(f) injury to persons or property attributable to the User;
(g) hazardous conditions or materials associated with the User;
(h) unauthorized disclosure of third-party information; or
(i) any breach of these Terms and Conditions by the User.
Third-party claims may include claims brought by:
family members;
occupants;
employees;
visitors;
landlords;
building management entities;
regulatory authorities;
financial institutions;
insurers;
neighboring occupants;
contractors; or
other persons or entities affected by the User’s conduct or instructions.
The User acknowledges that the Company may, in its sole discretion:
settle claims;
negotiate resolutions;
engage legal counsel;
comply with regulatory directives;
implement corrective measures; or
take protective operational actions,
without obtaining prior approval from the User where reasonably necessary to mitigate risk
or liability exposure.
The User shall remain fully responsible for all liabilities, damages, settlements, penalties,
losses, and expenses arising from such third-party claims to the fullest extent permitted
under applicable law.
16.4 Costs, Damages, and Legal Fees
The User agrees that indemnifiable losses recoverable by the Company under these Terms
and Conditions shall include, without limitation:
(a) legal fees and attorney costs;
(b) arbitration costs;
(c) court filing fees;
(d) regulatory fines and penalties;
(e) settlement amounts;
(f) investigation expenses;
(g) expert consultation fees;
(h) forensic and cybersecurity costs;
(i) operational losses;
(j) reputational mitigation expenses;
(k) insurance deductibles;
(l) recovery expenses;
(m) remediation costs;
(n) medical expenses;
(o) decontamination expenses;
(p) replacement costs;
(q) business interruption losses; and
(r) all other direct or indirect costs reasonably incurred by the Company.
The User acknowledges that the Company may incur substantial internal and external
expenses in responding to disputes, investigations, enforcement actions, cybersecurity
incidents, third-party claims, operational disruptions, or legal proceedings attributable to
the User’s conduct.
Accordingly, the User agrees that the Company shall be entitled to recover all
commercially reasonable costs and expenses incurred in connection with:
enforcing these Terms;
defending claims;
investigating incidents;
mitigating damages;
preserving operational integrity; or
protecting the Company’s legal or commercial interests.
The Company reserves the unrestricted right to offset recoverable amounts against any
credits, refunds, promotional balances, or amounts otherwise payable to the User.
The remedies provided under this Section shall be cumulative and shall not limit any other
rights or remedies available to the Company under applicable law.
16.5 Survival of Indemnity Obligations
The User acknowledges and agrees that all indemnification obligations contained in these
Terms and Conditions shall survive:
(a) termination of the User’s account;
(b) suspension of Services;
(c) completion of individual transactions;
(d) cessation of business relations between the parties;
(e) deletion of the Platform;
(f) expiration of promotional arrangements; or
(g) termination or expiration of these Terms and Conditions for any reason whatsoever.
The User further acknowledges that claims, investigations, disputes, liabilities,
enforcement actions, or legal proceedings may arise after termination of the contractual
relationship between the parties and that the Company shall remain entitled to enforce
indemnification rights in respect of matters originating during or relating to the User’s use
of the Services or Platform.
The Company’s failure to immediately enforce any indemnification provision shall not
constitute:
waiver of rights;
abandonment of remedies;
limitation of recoverable losses; or
acceptance of liability.
All indemnity rights, liability limitations, disclaimers, dispute protections, legal remedies,
and risk allocation provisions intended by their nature to survive termination shall remain
enforceable to the fullest extent permitted under applicable law.

INSURANCE AND RISK ALLOCATION
17.1 Company Insurance Disclaimer
The User acknowledges and agrees that, unless expressly stated otherwise in writing by the
Company, the Company is not an insurer and does not provide insurance coverage for the
User’s garments, household items, office property, personal belongings, business assets,
equipment, valuables, or other submitted or accessible items in connection with the
Services.
Any insurance policy maintained by the Company shall exist solely for the Company’s
internal operational, regulatory, commercial, or risk management purposes and shall not:
(a) create any contractual insurance benefit in favor of the User;
(b) constitute a guarantee of compensation;
(c) expand the Company’s liability beyond the limitations contained in these Terms and
Conditions; or
(d) create any direct right of action by the User against the Company’s insurers.
The User further acknowledges that:

insurance coverage may contain exclusions, limitations, deductibles, conditions,
and policy restrictions;
certain losses may fall outside applicable coverage limits;
insurers may deny coverage for particular incidents; and
the Company retains sole discretion regarding submission, defense, settlement, or
handling of insurance claims.
The existence or absence of insurance coverage shall not:
waive any limitation of liability provision;
alter the allocation of risk under these Terms and Conditions;
create strict liability obligations; or
expand the Company’s contractual responsibilities.
The Company shall not be liable for any uninsured, underinsured, excluded, denied, or
unrecoverable loss suffered by the User.
17.2 Customer Insurance Responsibilities
The User acknowledges and agrees that the User bears sole responsibility for obtaining and
maintaining any insurance coverage reasonably necessary to protect the User’s:
(a) garments;
(b) valuables;
(c) luxury items;
(d) household property;
(e) office assets;
(f) commercial equipment;
(g) electronics;
(h) specialty items; or
(i) other property connected with the Services.
The User further acknowledges that the Company strongly recommends that Users
maintain appropriate:
homeowner’s insurance;
renter’s insurance;
business insurance;
commercial property insurance;
transit coverage;
specialty garment coverage; or
other relevant insurance protections,
where the User considers such protection necessary or commercially appropriate.
The Company shall not be responsible for advising the User regarding:
insurance adequacy;
coverage selection;
valuation methods;
exclusions;
deductibles; or
claims procedures applicable to third-party insurance arrangements.
The User further bears sole responsibility for:
declaring high-value items to personal insurers where applicable;
maintaining accurate inventory records;
documenting property conditions; and
obtaining independent valuation assessments where necessary.
Failure by the User to maintain adequate insurance coverage shall not create additional
liability, compensation obligations, or risk assumption on the part of the Company.
17.3 High-Value Item Risk Allocation
The User acknowledges and agrees that luxury, designer, couture, antique, collectible, rare,
ceremonial, heirloom, specialty, irreplaceable, high-value, or sentimental items may
involve heightened risk of damage, deterioration, depreciation, or loss during ordinary
handling, transportation, cleaning, processing, or delivery operations.
The User bears sole responsibility for:
(a) determining whether such items are suitable for submission to the Company;
(b) disclosing the nature and value of such items prior to service commencement;
(c) obtaining independent insurance coverage where necessary; and
(d) assessing the appropriateness of the Company’s Services for such items.
Unless expressly agreed in writing by the Company, the Company does not:
guarantee specialized treatment for high-value items;
assume enhanced liability obligations;
undertake appraisal responsibilities; or
accept responsibility for sentimental or speculative value.
The Company reserves the unrestricted right to:
refuse acceptance of high-value items;
impose additional handling conditions;
require liability waivers;
engage third-party specialty processors; or
apply reduced compensation limits as a condition of service acceptance.
To the fullest extent permitted under applicable law, compensation relating to high-value
items shall remain subject to:
depreciation principles;
applicable liability caps;
proof of ownership requirements;
proof of value requirements; and
all limitations and exclusions contained within these Terms and Conditions.
The User acknowledges that submission of high-value or irreplaceable items occurs
entirely at the User’s own risk unless otherwise expressly agreed in writing by the Company.

COMPLAINTS, CLAIMS, AND DISPUTE RESOLUTION
18.1 Customer Complaint Procedure
The User may submit complaints, concerns, disputes, or service-related inquiries through
the communication channels officially designated by the Company, including customer
support channels, the Platform, electronic mail communications, or other approved
reporting mechanisms.
The User acknowledges and agrees that all complaints must:
(a) be submitted in good faith;
(b) contain accurate and complete information;
(c) include sufficient supporting details;
(d) comply with applicable reporting timelines; and
(e) relate specifically to the relevant transaction or Service.
The Company reserves the unrestricted right to:

request additional documentation;
verify facts;
inspect relevant items or premises;
review operational records;
reject incomplete complaints; or
decline complaints determined to be frivolous, abusive, fraudulent, speculative,
repetitive, or unsupported.
The User further acknowledges that customer support communications, complaint
investigations, and goodwill accommodations undertaken by the Company shall not
constitute:
admission of liability;
waiver of legal rights;
acknowledgment of wrongdoing; or
expansion of the Company’s contractual obligations.
The Company may, in its sole discretion, determine the most appropriate method of
addressing complaints, including:
clarification;
corrective action;
re-performance of Services;
service credits;
partial refunds;
negotiated resolutions; or
rejection of the complaint where liability is not established.
18.2 Time Limits for Reporting Claims
The User acknowledges and agrees that all complaints, claims, allegations of damage, loss
reports, billing disputes, delivery disputes, service quality complaints, or related concerns
must be reported within the reporting periods prescribed by the Company or, where no
specific period is prescribed, within a commercially reasonable timeframe following the
occurrence of the relevant event.
Failure to report claims within the applicable reporting period may result in:
automatic rejection of the claim;
waiver of remedies;
inability to investigate the matter adequately; or
forfeiture of compensation eligibility.
The User acknowledges that timely reporting is necessary to:
(a) preserve evidence;
(b) verify operational records;
(c) conduct inspections;
(d) mitigate damages;
(e) identify responsible parties; and
(f) maintain operational integrity.
The Company reserves the unrestricted right to reject claims where:
supporting evidence is unavailable;
relevant items cannot be inspected;
records are incomplete due to delayed reporting;
the alleged condition cannot reasonably be verified; or
the claim is otherwise prejudiced by delay.
The User further acknowledges that retention, preservation, or availability of records,
surveillance footage, delivery logs, communications, or operational data may be subject to
internal retention limitations.
18.3 Investigation Rights
The Company reserves the unrestricted right to investigate any complaint, claim, dispute,
allegation, transaction, account activity, operational incident, or suspected violation of
these Terms and Conditions.
Such investigations may include, without limitation:
(a) review of Platform records;
(b) inspection of submitted items;
(c) review of delivery confirmations;
(d) analysis of communications;
(e) interviews with personnel or contractors;
(f) review of security logs;
(g) verification of payment records;
(h) examination of photographs or videos; or
(i) cooperation with insurers, legal advisers, payment processors, regulators, or law
enforcement authorities.
The User agrees to cooperate fully with any investigation conducted by the Company and
shall provide all reasonably requested:
information;
documentation;
evidence;
access; or
clarifications.
Failure by the User to cooperate with an investigation may result in:
rejection of claims;
suspension of Services;
account restrictions;
delayed resolution; or
termination of the User relationship.
The Company reserves the unrestricted right to make final determinations concerning:
validity of claims;
allocation of responsibility;
appropriate remedies;
operational findings; and
enforcement actions,
subject only to applicable mandatory legal rights.
The Company shall not be liable for delays reasonably arising from internal investigations,
third-party reviews, insurer assessments, regulatory inquiries, or evidence verification
procedures.
18.4 Binding Resolution Procedures
To the fullest extent permitted under applicable law, the User agrees that disputes arising
from or relating to the Services, Platform, transactions, or these Terms and Conditions shall
first be addressed through good-faith negotiations and internal resolution procedures
before commencement of formal legal proceedings.
Where disputes cannot be resolved informally, the Company reserves the right to require
that disputes be resolved through the dispute resolution mechanisms prescribed under
these Terms and Conditions.
The User acknowledges and agrees that:
(a) dispute resolution procedures are intended to reduce unnecessary litigation costs;
(b) operational continuity and commercial efficiency constitute legitimate business
interests of the Company; and
(c) the procedures contained herein form a material basis of the contractual relationship
between the parties.
To the fullest extent permitted under applicable law, the User waives any right to pursue
claims in a manner inconsistent with the dispute resolution framework established under
these Terms and Conditions.
Nothing contained herein shall prevent the Company from seeking:
injunctive relief;
emergency protective orders;
debt recovery measures;
intellectual property enforcement remedies; or
interim legal protections,
where reasonably necessary to protect its legal or commercial interests.
18.5 Mediation and Arbitration
Where permitted under applicable law and required by the Company, disputes,
controversies, or claims arising from or relating to the Services, Platform, or these Terms
and Conditions may be referred to mediation and, if unresolved, to binding arbitration
administered in accordance with the applicable arbitration laws and procedural rules
governing the relevant jurisdiction.
The User acknowledges and agrees that:
(a) arbitration proceedings may limit procedural rights otherwise available in court;
(b) arbitration decisions may be final and binding;
(c) discovery rights may be restricted;
(d) proceedings may be confidential; and
(e) appeal rights may be limited under applicable law.
Unless otherwise required by applicable law or agreed by the parties:
the arbitration venue shall be determined by the Company or the applicable
arbitration rules;
proceedings may occur electronically or through written submissions where
permitted;
each party shall initially bear its own legal costs; and
the arbitrator may allocate costs in accordance with applicable law or procedural
rules.
The Company reserves the unrestricted right to consolidate related disputes or require
efficient procedural management where legally permissible.
Nothing in this Section shall prevent the Company from reporting suspected unlawful
conduct to relevant authorities or pursuing urgent court intervention where immediate
relief is reasonably necessary.
18.6 Jurisdiction and Governing Law
These Terms and Conditions, the Services, the Platform, and all disputes arising from or
relating thereto shall be governed by and construed in accordance with the laws of the
jurisdiction in which the Company is legally incorporated or principally operates, unless
otherwise required by mandatory applicable law.
Subject to any valid arbitration provision, the User irrevocably agrees that the courts
located within the applicable jurisdiction shall possess exclusive or primary jurisdiction
over disputes arising from or relating to these Terms and Conditions.
The User further agrees that:
(a) objections relating to venue or forum convenience are waived to the fullest extent
permitted under applicable law;
(b) electronic records and communications may be admissible as evidence;
(c) the English language version of these Terms shall prevail in the event of interpretational
conflict; and
(d) the Company may pursue enforcement actions in any jurisdiction where the User or
relevant assets may be located.
Nothing contained herein shall restrict the Company’s ability to:
comply with governmental directives;
cooperate with regulators;
enforce judgments;
pursue debt recovery; or
seek interim or protective relief in any competent jurisdiction.
18.7 Class Action Waiver (where enforceable)
To the fullest extent permitted under applicable law, the User agrees that any dispute,
claim, arbitration, mediation, legal proceeding, or enforcement action arising from or
relating to the Services, Platform, or these Terms and Conditions shall be conducted solely
on an individual basis and not as part of:
(a) a class action;
(b) collective action;
(c) representative proceeding;
(d) consolidated claim; or
(e) private attorney general action.
The User expressly waives any right to:
participate in class-based litigation;
act as a class representative;
join collective proceedings; or
recover relief on behalf of other persons or entities,
except where such waiver is prohibited under applicable law.
The User acknowledges that this waiver constitutes a material component of the
contractual relationship between the parties and is intended to reduce litigation
complexity, procedural inefficiency, and disproportionate legal exposure.
Where a court or tribunal determines that this class action waiver is unenforceable in
relation to a particular claim, the unenforceable portion shall be severed to the minimum
extent necessary while all remaining provisions of these Terms and Conditions shall remain
in full force and effect.

SUSPENSION AND TERMINATION
19.1 Termination by User
The User may terminate the contractual relationship with the Company at any time by
discontinuing use of the Services, deleting the mobile application where applicable, and/or
requesting closure of the User account through the Company’s approved communication
channels.
Notwithstanding the foregoing, termination by the User shall not:
(a) cancel completed transactions;
(b) reverse accrued charges;
(c) extinguish outstanding payment obligations;
(d) invalidate liabilities arising prior to termination; or
(e) affect rights, remedies, disclaimers, indemnities, or protections intended to survive
termination under these Terms and Conditions.
The User acknowledges that:

certain bookings already in progress may remain subject to completion or
cancellation charges;
pending investigations, disputes, or regulatory matters may continue
notwithstanding termination requests; and
deletion of the mobile application alone may not automatically terminate the User’s
account or contractual obligations.
The Company reserves the unrestricted right to retain transactional, operational, legal, and
compliance-related records following termination in accordance with applicable laws,
regulatory obligations, and internal retention policies.
The User further acknowledges that the Company may require identity verification before
processing account termination requests in order to prevent unauthorized account
closures or fraudulent activity.
Termination by the User shall become effective only upon confirmation by the Company
where such confirmation is operationally or legally necessary.
19.2 Suspension by Company
The Company reserves the absolute and unrestricted right, at any time and without prior
notice where reasonably necessary, to suspend, restrict, limit, or disable the User’s access
to the Platform or Services where the Company reasonably determines that:
(a) the User has breached these Terms and Conditions;
(b) fraudulent or suspicious activity is suspected;
(c) payment failures have occurred;
(d) operational, legal, cybersecurity, or regulatory risks exist;
(e) abusive or unsafe conduct has occurred;
(f) investigations are pending;
(g) the User has submitted prohibited items or instructions;
(h) account information is inaccurate or unverifiable;
(i) third-party complaints have been received; or
(j) suspension is otherwise necessary to protect the Company’s personnel, systems,
operations, legal interests, reputation, or Users.
Suspension may include, without limitation:
temporary account restrictions;
refusal of future bookings;
withholding of promotional benefits;
cancellation of pending requests;
blocking of payment methods;
limitation of Platform functionality; or
complete denial of access to the Services.
The Company shall not be liable for:
losses;
interrupted business activities;
missed appointments;
operational disruptions;
reputational harm;
data unavailability; or
other consequences arising from lawful suspension measures implemented under
these Terms and Conditions.
The User acknowledges that the Company may, but shall not be obligated to, provide
advance notice, explanations, or opportunities to remedy violations prior to suspension.
19.3 Immediate Termination Rights
The Company reserves the absolute and immediate right to terminate the User’s account,
access privileges, or use of the Services without prior notice where the Company
reasonably determines that:
(a) the User has engaged in fraud, criminal activity, or unlawful conduct;
(b) threats, harassment, violence, or abusive behavior have occurred;
(c) serious health or safety violations exist;
(d) prohibited or hazardous materials have been submitted;
(e) repeated violations of these Terms have occurred;
(f) the User has exposed the Company to material legal, financial, cybersecurity,
operational, or reputational risk;
(g) regulatory or law enforcement directives require termination; or
(h) continued access by the User is reasonably considered harmful to the Company or third
parties.
Immediate termination may occur without:
prior warning;
refund entitlement;
restoration rights;
compensation;
goodwill accommodations; or
continued access to account information or Platform functionality.
The Company reserves the unrestricted right to:
preserve records;
report conduct to authorities;
cooperate with investigations;
pursue debt recovery;
enforce indemnification rights; or
institute civil or criminal proceedings where appropriate.
The User acknowledges that immediate termination rights constitute a material
operational and risk-management protection necessary for the Company’s business
operations.
Nothing contained herein shall limit any additional legal or equitable remedies available to
the Company under applicable law.
19.4 Effect of Termination
Upon suspension or termination of the User’s account or access to the Services:
(a) the User’s right to access or use the Platform shall immediately cease;
(b) pending bookings may be canceled at the Company’s discretion;
(c) promotional benefits, discounts, credits, or rewards may be forfeited;
(d) outstanding balances may become immediately due and payable; and
(e) the Company may restrict or disable access to account-related information or
functionalities.
The Company reserves the unrestricted right to:
delete or archive account information;
retain legally required records;
preserve operational logs;
recover outstanding amounts;
continue investigations; or
enforce contractual or legal rights surviving termination.
Termination shall not:
relieve the User of accrued liabilities;
affect completed transactions;
invalidate payment obligations;
extinguish indemnification duties; or
prejudice rights accrued prior to termination.
The User acknowledges that certain provisions of these Terms and Conditions, including
but not limited to:
limitation of liability provisions;
indemnification obligations;
intellectual property protections;
dispute resolution provisions;
confidentiality protections; and
payment obligations,
shall survive termination to the fullest extent permitted under applicable law.
The Company shall not be liable for any inability to access historical records,
communications, receipts, or Platform functionalities following termination or suspension.
19.5 Outstanding Payment Obligations
The User acknowledges and agrees that suspension, cancellation, termination, deletion of
the account, or discontinuation of Services shall not relieve the User of any outstanding
payment obligation owed to the Company.
All unpaid:
(a) service fees;
(b) delivery charges;
(c) cancellation fees;
(d) penalties;
(e) administrative charges;
(f) chargeback liabilities;
(g) damage claims;
(h) recovery costs; or
(i) other accrued amounts,
shall remain immediately due and payable notwithstanding termination or suspension of
the User relationship.
The Company reserves the unrestricted right to:
charge authorized payment methods;
engage debt recovery agents;
initiate legal proceedings;
offset amounts against credits or refunds;
report unpaid obligations where legally permissible; or
pursue any lawful recovery mechanism available under applicable law.
The User further acknowledges that:
disputed charges do not automatically suspend payment obligations;
chargeback abuse may constitute fraud;
recovery actions may result in additional legal or administrative costs; and
overdue balances may accrue applicable interest, penalties, or collection expenses
where permitted under applicable law.
The Company shall not be obligated to restore suspended or terminated accounts until all
outstanding obligations have been fully satisfied.

COMMUNICATIONS AND NOTIFICATIONS
20.1 Electronic Communications Consent
The User expressly acknowledges and agrees that by accessing the Platform, creating an
account, utilizing the Services, or providing contact information to the Company, the User
consents to receive communications electronically from the Company.
Such electronic communications may include, without limitation:
(a) transactional notices;
(b) booking confirmations;
(c) invoices and receipts;
(d) account alerts;
(e) operational updates;
(f) customer support communications;
(g) legal notices;
(h) policy updates;
(i) marketing communications;
(j) security notifications; and
(k) other information relating to the Services or the User’s account.
The User agrees that electronic communications shall satisfy any legal requirement that
communications be:

in writing;
signed;
retained; or
delivered in durable form,
to the fullest extent permitted under applicable law.
The User further acknowledges responsibility for maintaining accurate and functional
contact information capable of receiving communications from the Company.
The Company shall not be liable for:
missed communications;
delayed notices;
delivery failures;
inaccessible messages; or
consequences arising from inaccurate contact details, spam filtering systems,
network issues, or User device limitations.
20.2 SMS, Email, and Push Notifications
The User acknowledges and agrees that the Company may send:
(a) SMS messages;
(b) electronic mail communications;
(c) push notifications;
(d) in-app messages;
(e) automated alerts; and
(f) other digital communications,
for operational, transactional, customer support, security, marketing, authentication,
compliance, or service-related purposes.
Such communications may include:
booking reminders;
delivery updates;
verification codes;
payment confirmations;
customer support responses;
promotional campaigns;
fraud alerts;
emergency notifications; or
service announcements.
The User acknowledges that:
message delivery may depend on third-party telecommunications providers;
delays or failures may occur;
standard messaging or data charges may apply; and
the Company does not guarantee uninterrupted communication functionality.
The Company shall not be liable for:
delayed or failed delivery of communications;
network outages;
mobile carrier restrictions;
device incompatibility;
technical malfunctions; or
losses arising from the User’s inability to receive notifications.
The User remains solely responsible for monitoring communications relevant to bookings,
deliveries, payments, disputes, account activity, and operational notices.
20.3 Marketing Communications
The User acknowledges and agrees that, where permitted under applicable law, the
Company may send marketing, advertising, promotional, loyalty, referral, survey,
campaign, or commercial communications relating to:
(a) Company Services;
(b) discounts or promotions;
(c) new features;
(d) strategic partnerships;
(e) special offers;
(f) events;
(g) operational updates; or
(h) related commercial opportunities.
Marketing communications may be delivered through:
email;
SMS;
push notifications;
in-app messaging;
telephone communications; or
other legally permissible communication channels.
The User acknowledges that participation in promotions, referral programs, surveys, loyalty
initiatives, or related activities may increase the frequency of marketing communications.
The Company reserves the unrestricted right to:
modify marketing campaigns;
discontinue promotional communications;
personalize marketing content;
utilize automated marketing systems; or
engage authorized third-party communication providers,
subject to applicable law.
The Company shall not be liable for:
unsolicited communications caused by third-party systems;
technical marketing errors;
expired promotions;
inaccurate promotional information resulting from technical malfunctions; or
User dissatisfaction relating to marketing frequency or content.
20.4 Opt-Out Rights
Where required under applicable law, the User may opt out of receiving certain nonessential marketing communications from the Company by:
(a) utilizing unsubscribe mechanisms;
(b) adjusting notification settings within the Platform;
(c) contacting customer support; or
(d) following other opt-out procedures designated by the Company.
The User acknowledges, however, that opting out of marketing communications shall not
affect the Company’s right to send:
transactional notices;
payment confirmations;
booking updates;
security alerts;
legal notices;
account-related communications;
compliance notifications; or
operational communications necessary for provision of the Services.
The User further acknowledges that:
processing of opt-out requests may require reasonable implementation time;
certain communications may already be scheduled prior to opt-out processing; and
telecommunications or third-party provider delays may affect implementation.
The Company reserves the unrestricted right to maintain communication records
necessary for:
compliance purposes;
fraud prevention;
dispute resolution;
operational integrity; or
legal obligations.
The Company shall not be liable for inadvertent communication transmissions occurring
despite commercially reasonable compliance efforts.
20.5 Legal Notices
The User acknowledges and agrees that the Company may provide legal notices, policy
updates, contractual amendments, dispute-related communications, regulatory
disclosures, enforcement notices, or other legally significant communications through:
(a) electronic mail;
(b) in-app notifications;
(c) SMS communications;
(d) publication on the Platform;
(e) posting on the Company’s website; or
(f) any other communication method reasonably designated by the Company.
Such notices shall be deemed validly delivered:
upon transmission;
upon posting to the Platform;
upon electronic dispatch; or
within any legally recognized delivery period applicable under relevant law.
The User bears sole responsibility for:
regularly reviewing the Platform;
monitoring registered communication channels;
maintaining updated contact information; and
ensuring the ability to receive legally significant communications.
The Company reserves the unrestricted right to modify these Terms and Conditions,
operational policies, pricing structures, privacy practices, or Service procedures through
legally permissible notice mechanisms.
Continued use of the Services following notice of modifications shall constitute
acceptance of the revised terms to the fullest extent permitted under applicable law.
The Company shall not be liable for losses arising from the User’s failure to review, access,
receive, or understand legal notices properly transmitted in accordance with these Terms
and Conditions.

THIRD-PARTY LINKS AND EXTERNAL SERVICES
21.1 Third-Party Websites Disclaimer
The Platform, website, mobile application, communications, advertisements, or Services
may contain links, references, integrations, redirects, embedded content, or access
pathways to third-party websites, platforms, applications, systems, advertisements, or
external resources not owned, operated, or controlled by the Company.
The User acknowledges and agrees that such third-party websites and external resources
are provided solely for convenience, operational functionality, informational purposes, or
integration support and do not constitute:
(a) endorsement by the Company;
(b) sponsorship by the Company;
(c) approval of third-party content;
(d) representation regarding reliability or legality; or
(e) assumption of responsibility by the Company.
The Company does not warrant or guarantee:

the accuracy of third-party content;
legality of external services;
operational reliability;
data security practices;
privacy standards;
availability;
compatibility; or
quality of third-party websites or resources.
The User further acknowledges that access to third-party websites or services occurs
entirely at the User’s own risk and subject to the applicable third party’s:
terms and conditions;
privacy policies;
operational practices; and
legal obligations.
To the fullest extent permitted under applicable law, the Company shall not be liable for:
losses arising from reliance upon third-party content;
unauthorized transactions;
external cybersecurity incidents;
harmful software;
data misuse;
privacy violations;
service interruptions; or
damages resulting from access to or use of third-party websites or external
resources.
The Company reserves the unrestricted right to remove, disable, restrict, or modify access
to third-party links or integrations at any time without prior notice.
21.2 Payment Gateway Providers
The User acknowledges and agrees that payment processing services utilized in
connection with the Platform or Services may be provided by independent third-party
payment gateway providers, financial institutions, payment processors, mobile money
operators, card networks, banks, or related financial service entities.
The Company does not control and shall not be responsible for:
(a) payment processing delays;
(b) banking interruptions;
(c) declined transactions;
(d) fraud prevention restrictions;
(e) account limitations;
(f) technical malfunctions;
(g) payment reversals;
(h) chargeback procedures; or
(i) operational failures attributable to third-party payment providers.
The User further acknowledges that:
payment transactions may be subject to separate terms and conditions imposed by
payment providers;
banks and payment processors may independently impose fees, restrictions,
verification procedures, or compliance requirements;
anti-fraud systems may delay or reject transactions; and
financial institutions may exercise independent discretion regarding transaction
approvals.
The Company shall not be liable for:
unauthorized banking actions;
payment gateway outages;
transmission failures;
financial institution errors;
currency conversion discrepancies;
payment authentication failures; or
losses arising from the acts or omissions of third-party payment providers.
The User bears sole responsibility for ensuring that payment methods utilized in
connection with the Services are:
valid;
authorized;
sufficiently funded; and
compliant with applicable laws and financial regulations.
Nothing contained herein shall create any partnership, agency, fiduciary relationship, or
guarantee obligation between the Company and any third-party payment provider.
21.3 External Service Providers
The User acknowledges and agrees that the Company may engage independent
contractors, logistics providers, cloud infrastructure vendors, communication providers,
software vendors, analytics services, customer support vendors, identity verification
providers, mapping services, maintenance providers, or other third-party entities in
connection with the operation and delivery of the Services.
Such external providers may assist with:
(a) payment processing;
(b) pickup and delivery logistics;
(c) customer support;
(d) cloud hosting;
(e) cybersecurity functions;
(f) communications systems;
(g) software maintenance;
(h) analytics;
(i) fraud prevention; or
(j) operational infrastructure.
The User acknowledges that:
certain aspects of the Services may depend upon systems or infrastructure outside
the Company’s direct control;
third-party providers may experience outages, delays, technical failures,
cybersecurity incidents, or operational disruptions; and
external providers may maintain separate contractual terms, policies, and
operational standards.
While the Company may exercise commercially reasonable care in selecting or utilizing
external providers, the Company does not warrant or guarantee:
uninterrupted third-party performance;
compatibility;
accuracy;
availability;
legal compliance in every jurisdiction; or
uninterrupted operational continuity.
To the fullest extent permitted under applicable law, the Company shall not be liable for
losses, damages, interruptions, delays, data breaches, or operational failures attributable
to the acts, omissions, failures, or misconduct of external service providers beyond the
Company’s reasonable control.
The Company reserves the unrestricted right to replace, modify, suspend, or discontinue
use of external service providers at any time without prior notice.
21.4 No Responsibility for Third-Party Actions
The User expressly acknowledges and agrees that the Company shall not be responsible or
liable for any act, omission, negligence, misconduct, error, fraud, breach, delay,
interruption, or unlawful conduct attributable to any third party, including but not limited
to:
(a) payment processors;
(b) telecommunications providers;
(c) internet service providers;
(d) logistics partners;
(e) contractors;
(f) external vendors;
(g) building management personnel;
(h) third-party software providers;
(i) app store operators;
(j) advertisers; or
(k) independent service providers.
Without limitation, the Company shall not be liable for:
unauthorized access caused by third-party failures;
delays resulting from external systems;
external cybersecurity incidents;
telecommunications disruptions;
payment failures;
third-party fraud;
inaccurate external information;
operational interruptions; or
losses arising from independent third-party conduct.
The User further acknowledges that third-party entities may possess independent legal
obligations, liability limitations, dispute procedures, operational standards, and regulatory
responsibilities separate from those of the Company.
Any dispute arising primarily from third-party conduct may require the User to pursue
remedies directly against the relevant third party where appropriate.
Nothing contained in these Terms and Conditions shall be interpreted as creating:
agency authority;
partnership;
employment;
joint venture;
fiduciary responsibility; or
guarantee obligations,
between the Company and independent third-party providers unless expressly stated
otherwise in writing.

MODIFICATIONS TO SERVICES AND TERMS
22.1 Changes to Services
The Company reserves the absolute and unrestricted right, at any time and without liability,
to:
(a) modify the Services;
(b) introduce new features;
(c) discontinue existing functionalities;
(d) revise operational procedures;
(e) alter service availability;
(f) change geographic coverage;
(g) modify pricing structures;
(h) suspend portions of the Platform; or
(i) discontinue any aspect of the Services,
whether temporarily or permanently.
The User acknowledges and agrees that operational, legal, commercial, technological,
regulatory, cybersecurity, logistical, or market considerations may require the Company to
implement changes without prior notice where reasonably necessary.
The Company shall not be liable for:

reduced functionality;
discontinued features;
modified service offerings;
operational interruptions;
migration of systems;
changes in compatibility; or
losses arising from modification or discontinuation of any aspect of the Services.
The User further acknowledges that:
continued innovation and operational adjustments constitute essential aspects of
the Company’s business operations;
Services may evolve over time;
certain functionalities may become obsolete; and
the Company retains sole discretion regarding development priorities and
operational decisions.
Nothing contained herein shall obligate the Company to maintain any specific feature,
pricing structure, technology, operational method, or service offering indefinitely.
22.2 Updates to Terms and Conditions
The Company reserves the unrestricted right to amend, revise, supplement, replace,
update, or modify these Terms and Conditions at any time where reasonably necessary for:
(a) legal compliance;
(b) operational efficiency;
(c) risk management;
(d) commercial strategy;
(e) technological developments;
(f) service enhancements;
(g) regulatory requirements;
(h) cybersecurity considerations; or
(i) business continuity purposes.
The User acknowledges and agrees that:
revised Terms and Conditions may supersede prior versions;
modifications may affect legal rights and obligations;
continued use of the Services may constitute acceptance of revised terms; and
the User bears responsibility for periodically reviewing applicable Terms and
Conditions.
The Company reserves the unrestricted right to determine the form, structure, content, and
implementation timeline of modifications to these Terms and Conditions.
Nothing contained herein shall require individualized negotiation of contractual
amendments with Users.
Where required under applicable law, modifications shall become effective only upon
satisfaction of legally mandated notice or consent requirements.
22.3 Notice of Changes
The Company may provide notice of modifications to the Services, Platform, policies,
pricing structures, or these Terms and Conditions through any communication channel
reasonably determined appropriate by the Company, including:
(a) website publication;
(b) in-app notifications;
(c) electronic mail communications;
(d) SMS notifications;
(e) push notifications; or
(f) other electronic communication methods.
The User acknowledges and agrees that notices shall be deemed effective upon:
posting to the Platform;
electronic transmission;
publication through designated channels; or
expiration of any legally required notice period.
The User bears sole responsibility for:
monitoring the Platform;
reviewing notifications;
maintaining updated contact information; and
remaining informed regarding modifications affecting the Services or contractual
relationship.
The Company shall not be liable for:
failure by the User to review notices;
communication delivery delays;
outdated contact information;
spam filtering issues;
device incompatibility; or
consequences arising from the User’s failure to remain informed regarding
modifications.
The Company reserves the unrestricted right to determine whether particular modifications
require advance notice, immediate implementation, or additional consent mechanisms in
accordance with applicable law.
22.4 Continued Use as Acceptance
The User acknowledges and agrees that continued access to or use of the Platform or
Services following:
(a) publication of revised Terms and Conditions;
(b) implementation of operational changes;
(c) modification of pricing structures;
(d) updates to policies;
(e) introduction of new features; or
(f) issuance of notices relating to modifications,
shall constitute the User’s binding acceptance of such modifications to the fullest extent
permitted under applicable law.
Where the User does not agree with revised terms, policies, procedures, or operational
changes, the User’s sole remedy shall be to discontinue use of the Services and terminate
the User relationship in accordance with these Terms and Conditions.
The User further acknowledges that:
acceptance may occur electronically;
no physical signature shall be required;
electronic records may constitute legally binding evidence of acceptance; and
ongoing use of the Services demonstrates agreement to applicable modifications.
The Company reserves the unrestricted right to require affirmative acceptance
mechanisms, including click-through acknowledgments, updated consents, re-verification
procedures, or account confirmations where reasonably necessary for legal or operational
purposes.
Nothing contained herein shall limit the Company’s ability to implement urgent
modifications necessary for:
legal compliance;
cybersecurity protection;
operational continuity;
fraud prevention; or
protection of personnel, Users, or systems.

GENERAL LEGAL PROVISIONS
23.1 Entire Agreement
These Terms and Conditions, together with any policies, operational guidelines, pricing
schedules, disclaimers, privacy notices, service-specific conditions, or supplemental
agreements expressly incorporated herein by reference, constitute the entire agreement
between the User and the Company with respect to the User’s access to and use of the
Platform and Services.
The User acknowledges and agrees that:
(a) no oral representation, statement, promise, assurance, or understanding not expressly
contained herein shall be binding upon the Company;
(b) the User has not relied upon any representation not expressly stated in these Terms and
Conditions;
(c) prior negotiations, discussions, advertisements, proposals, communications, or
understandings are superseded by these Terms and Conditions; and
(d) these Terms govern the complete allocation of rights, obligations, liabilities, and
operational responsibilities between the parties.
The Company reserves the unrestricted right to supplement these Terms and Conditions
with service-specific rules, operational procedures, promotional conditions, or policy
documents where reasonably necessary for operational, legal, or commercial purposes.
In the event of conflict between these Terms and Conditions and any supplemental policy
expressly incorporated herein, the Company may determine the order of precedence to the
fullest extent permitted under applicable law.
Nothing contained herein shall limit rights or obligations that cannot lawfully be excluded
or modified under mandatory applicable law.
23.2 Severability
If any provision, clause, sentence, restriction, limitation, or portion of these Terms and
Conditions is determined by a court, tribunal, arbitrator, or competent authority to be
invalid, unlawful, unenforceable, or contrary to applicable law, such provision shall be
severed or limited only to the minimum extent necessary while the remaining provisions
shall remain in full force and effect.
The User acknowledges and agrees that:
(a) the unenforceability of any specific provision shall not invalidate the entirety of these
Terms and Conditions;
(b) the parties intend for all lawful portions of these Terms to remain enforceable to the
maximum extent permitted under applicable law; and
(c) any invalid provision may, where legally permissible, be modified or interpreted to most
closely reflect the original commercial and legal intent of the parties.
Where mandatory law limits the enforceability of any provision, such limitation shall apply
only to the minimum extent required by law.
The Company reserves the unrestricted right to revise unenforceable provisions in order to
preserve operational continuity, commercial intent, and legal compliance.
23.3 Waiver
No failure, delay, omission, partial exercise, or forbearance by the Company in enforcing
any right, remedy, provision, or protection under these Terms and Conditions shall
constitute:
(a) a waiver of such right or provision;
(b) consent to future violations;
(c) abandonment of remedies; or
(d) limitation of the Company’s enforcement rights.
Any waiver by the Company shall:

be effective only if expressly made in writing;
apply solely to the specific matter identified therein; and
not operate as a continuing waiver of any subsequent breach or violation.
The User acknowledges that the Company may choose, in its sole discretion, to:
grant accommodations;
extend deadlines;
permit exceptions;
refrain from immediate enforcement; or
engage in informal resolution efforts,
without relinquishing any legal or contractual rights available under these Terms and
Conditions.
The Company’s exercise of any remedy shall not preclude simultaneous or subsequent
exercise of any other available remedy.
23.4 Assignment Rights
The Company reserves the unrestricted right to assign, transfer, delegate, subcontract,
novate, pledge, restructure, or otherwise dispose of any rights, obligations, operations,
assets, contracts, or interests arising under these Terms and Conditions without prior
notice to or consent from the User.
Such assignment may occur in connection with:
(a) mergers;
(b) acquisitions;
(c) investments;
(d) corporate restructuring;
(e) outsourcing arrangements;
(f) sale of assets;
(g) financing transactions;
(h) operational partnerships; or
(i) business continuity measures.
The User shall not assign, transfer, delegate, sublicense, or otherwise dispose of any rights
or obligations under these Terms and Conditions without the Company’s prior express
written consent.
Any unauthorized assignment by the User shall be deemed null and void to the fullest
extent permitted under applicable law.
These Terms and Conditions shall bind and inure to the benefit of the parties and their
respective lawful successors, assigns, representatives, and permitted transferees.
Nothing contained herein shall restrict the Company’s ability to engage third-party
providers, contractors, affiliates, or agents in connection with performance of the Services.
23.5 Relationship of Parties
The User acknowledges and agrees that the relationship between the User and the
Company is strictly that of independent contracting parties engaged in a commercial
service relationship.
Nothing contained in these Terms and Conditions shall be interpreted as creating:
(a) fiduciary obligations;
(b) agency authority;
(c) partnership rights;
(d) joint venture status;
(e) trustee relationships; or
(f) any special duty beyond those expressly stated herein.
The Company does not undertake to act on behalf of the User in any legal, financial,
employment, tax, fiduciary, advisory, or representative capacity.
The User further acknowledges that:
the Company provides operational services only;
the User retains responsibility for independent decisions and obligations;
no special reliance relationship exists between the parties; and
each party acts in its own independent commercial interest.
The Company reserves the unrestricted right to determine operational methods, staffing
arrangements, technologies, subcontracting structures, and internal business procedures
without creating legal obligations beyond those expressly stated in these Terms and
Conditions.
23.6 No Partnership or Employment Relationship
Nothing contained in these Terms and Conditions, nor any use of the Services or Platform,
shall create or be construed as creating:
(a) an employment relationship;
(b) agency authority;
(c) partnership;
(d) franchise arrangement;
(e) joint venture;
(f) representative authority; or
(g) employer-employee relationship,
between:
the User and the Company;
the User and Company personnel; or
the Company and independent contractors or service providers engaged in
connection with the Services.
The User acknowledges that:
Company personnel remain under the Company’s operational direction and control;
independent contractors may operate subject to separate contractual
arrangements;
the User possesses no authority to bind the Company contractually or legally; and
no entitlement to employment-related rights or benefits shall arise from use of the
Services.
The Company further reserves the unrestricted right to determine:
staffing structures;
subcontracting arrangements;
contractor relationships;
compensation structures; and
operational management practices,
without creating obligations toward the User.
The User shall not represent to third parties that any partnership, employment relationship,
or agency authority exists between the User and the Company.
23.7 Survival of Clauses
The User acknowledges and agrees that any provisions of these Terms and Conditions
which by their nature, purpose, context, or intended effect are reasonably intended to
survive termination, expiration, suspension, cancellation, or discontinuation of the User
relationship shall survive and remain fully enforceable.
Such surviving provisions may include, without limitation:
(a) payment obligations;
(b) indemnification provisions;
(c) limitation of liability clauses;
(d) dispute resolution provisions;
(e) intellectual property protections;
(f) confidentiality obligations;
(g) data protection provisions;
(h) governing law clauses;
(i) compensation limitations; and
(j) enforcement rights.
Termination or suspension of the User’s account or access to the Services shall not:
extinguish accrued liabilities;
invalidate prior transactions;
impair enforcement rights; or
prevent recovery of damages, costs, or obligations arising before or after
termination.
The Company reserves the unrestricted right to continue investigations, legal proceedings,
debt recovery efforts, operational reviews, regulatory cooperation, or enforcement
activities following termination of the User relationship.
23.8 Governing Language
These Terms and Conditions may be translated into multiple languages for convenience or
operational accessibility; however, unless otherwise expressly required under applicable
law, the English language version shall govern and prevail in the event of:
(a) inconsistency;
(b) conflict;
(c) ambiguity;
(d) translation discrepancy; or
(e) interpretational dispute.
The User acknowledges and agrees that:
legal interpretations shall be based primarily upon the governing language version;
translated versions may not reflect exact legal terminology;
operational communications may occur in different languages for convenience
purposes; and
the Company bears no liability for misunderstandings arising from unofficial
translations or User interpretation errors.
The Company reserves the unrestricted right to determine the authoritative version of these
Terms and Conditions to the fullest extent permitted under applicable law.
Where local law requires provision of translations, the Company may provide commercially
reasonable translated versions without waiving reliance upon the governing language
version where legally permissible.
23.9 Electronic Signatures and Records
The User acknowledges and agrees that:
(a) electronic acceptance of these Terms and Conditions;
(b) click-through agreements;
(c) digital confirmations;
(d) electronic communications;
(e) online acknowledgments;
(f) digital records;
(g) electronic signatures; and
(h) electronically stored information,
shall possess the same legal force, validity, enforceability, and evidentiary effect as
physical signatures or paper records to the fullest extent permitted under applicable law.
The User further acknowledges that use of the Platform, account registration, service
bookings, payment authorizations, electronic acknowledgments, or continued use of the
Services may constitute legally binding acceptance of these Terms and Conditions.
The Company reserves the unrestricted right to:
maintain electronic records;
utilize digital authentication systems;
preserve electronic transaction logs;
rely upon automated records;
use electronic evidence in dispute resolution; and
implement additional verification procedures,
where reasonably necessary for operational, legal, security, or compliance purposes.
The User agrees not to contest the admissibility, validity, authenticity, or enforceability of
electronically stored records solely on the basis that such records exist in electronic form.

COUNTRY-SPECIFIC COMPLIANCE
24.1 Consumer Protection Compliance
The Company intends to conduct its operations in accordance with applicable consumer
protection laws, fair trading regulations, electronic commerce requirements, and
mandatory statutory obligations applicable within relevant jurisdictions.
Nothing contained in these Terms and Conditions shall be interpreted as excluding,
limiting, or restricting any consumer rights that cannot lawfully be waived under mandatory
applicable law.
The User acknowledges, however, that:
(a) statutory rights may vary across jurisdictions;
(b) certain limitations or exclusions may apply differently depending on local law;
(c) operational practices may be modified to comply with jurisdiction-specific regulations;
and
(d) Users remain responsible for understanding rights and obligations applicable within
their jurisdiction.
The Company reserves the unrestricted right to:

modify operational procedures;
implement jurisdiction-specific requirements;
restrict Services;
alter refund practices; or
revise contractual provisions,
where reasonably necessary to comply with consumer protection obligations.
To the fullest extent permitted under applicable law, any legally mandated remedies shall
remain limited to the minimum obligations required by law.
24.2 Tax Compliance
The User acknowledges and agrees that applicable taxes, levies, duties, withholding
obligations, value-added taxes (VAT), goods and services taxes (GST), consumption taxes,
digital service taxes, or other governmental charges may apply in connection with the
Services depending upon the relevant jurisdiction.
The Company reserves the unrestricted right to:
(a) calculate and collect applicable taxes;
(b) revise pricing structures to reflect tax obligations;
(c) issue tax invoices or receipts;
(d) comply with governmental reporting obligations; or
(e) cooperate with tax authorities where legally required.
The User bears sole responsibility for:
personal tax obligations;
business reporting obligations;
withholding requirements;
regulatory declarations; and
compliance with tax laws applicable to the User’s transactions or activities.
The Company shall not be liable for:
inaccuracies arising from User-provided tax information;
governmental assessments imposed upon the User;
tax authority penalties;
changes in tax regulations; or
operational disruptions arising from tax compliance measures.
Where required under applicable law, the Company may withhold amounts, collect
additional taxes, or request tax-related documentation from the User.
24.3 Local Regulatory Requirements
The User acknowledges that operation of the Services may be subject to:
(a) municipal regulations;
(b) sanitation requirements;
(c) environmental standards;
(d) labor regulations;
(e) data protection laws;
(f) licensing requirements;
(g) transportation regulations;
(h) commercial permitting obligations; or
(i) other jurisdiction-specific legal requirements.
The Company reserves the unrestricted right to:
modify operational procedures;
suspend Services;
restrict geographic availability;
require additional documentation;
implement compliance measures; or
terminate certain operations,
where reasonably necessary to comply with local legal or regulatory obligations.
The User further acknowledges that:
regulatory requirements may change without prior notice;
certain Services may not be available in all jurisdictions;
governmental authorities may impose operational restrictions; and
compliance obligations may affect pricing, availability, timing, or service scope.
The Company shall not be liable for:
service interruptions arising from regulatory compliance efforts;
governmental enforcement actions;
permit restrictions;
legal limitations affecting operations; or
losses attributable to jurisdiction-specific legal requirements.
The User bears sole responsibility for ensuring that use of the Services within the User’s
premises or business operations complies with all applicable local laws and regulations.
24.4 Nigerian Law Compliance
Where the Services are provided within the Federal Republic of Nigeria or otherwise
subject to Nigerian law, the User acknowledges and agrees that the Company may operate
in compliance with applicable Nigerian laws and regulations, including but not limited to:
(a) consumer protection laws;
(b) data protection regulations;
(c) taxation laws;
(d) labor regulations;
(e) commercial laws;
(f) anti-money laundering requirements;
(g) public health regulations;
(h) sanitation requirements; and
(i) cybersecurity obligations.
The User further acknowledges that the Company may:
cooperate with Nigerian governmental agencies;
comply with lawful regulatory directives;
implement identity verification procedures;
retain records as required by Nigerian law; or
modify operational procedures to satisfy applicable legal obligations.
Nothing contained in these Terms and Conditions shall be interpreted as limiting:
mandatory consumer rights under Nigerian law;
regulatory powers of Nigerian authorities; or
statutory obligations imposed upon either party.
The User agrees to comply with all Nigerian laws, regulations, directives, and governmental
requirements applicable to the User’s use of the Services or Platform.
To the fullest extent permitted under Nigerian law, the Company reserves all rights,
remedies, limitations, disclaimers, indemnities, and operational protections contained
within these Terms and Conditions.

CONTACT INFORMATION
25.1 Customer Support Channels
The Company may provide customer support services through designated communication
channels, including but not limited to:
(a) electronic mail communications;
(b) telephone support lines;
(c) in-app messaging systems;
(d) website contact forms;
(e) live chat services;
(f) social media communication channels; or
(g) other officially designated support mechanisms.
The User acknowledges and agrees that:

customer support availability may vary depending on operational capacity, working
hours, public holidays, maintenance activities, or unforeseen circumstances;
response times are estimates only and are not guaranteed;
certain inquiries may require escalation, investigation, identity verification, or
additional documentation before resolution; and
support services may be monitored, recorded, retained, or reviewed for quality
assurance, security, training, dispute resolution, compliance, or operational
purposes.
The Company reserves the unrestricted right to:
modify support channels;
discontinue communication methods;
prioritize urgent operational or safety matters;
reject abusive or inappropriate communications; or
implement verification procedures before providing account-specific assistance.
The Company shall not be liable for:
delayed support responses;
unresolved inquiries caused by incomplete information;
communication failures attributable to third-party providers;
inaccessible communication channels; or
losses arising from the User’s failure to utilize approved support procedures.
The User bears sole responsibility for ensuring that communications submitted to the
Company are accurate, lawful, complete, and submitted through officially authorized
channels.
25.2 Corporate Address
The User acknowledges that the Company’s registered office, operational headquarters,
administrative address, or principal business location may be identified through:
(a) the Company’s official website;
(b) regulatory filings;
(c) corporate registration records;
(d) official invoices or transactional documentation; or
(e) formally designated legal notices issued by the Company.
The Company reserves the unrestricted right to:
relocate operational offices;
establish additional offices;
modify mailing addresses;
utilize third-party administrative facilities; or
maintain separate addresses for operational, legal, billing, compliance, or customer
support purposes.
The User acknowledges that:
physical visits to Company premises may require prior authorization;
certain locations may not be accessible to the public;
operational facilities may be subject to security restrictions; and
correspondence delivered to unauthorized addresses may not constitute valid
notice to the Company.
The Company shall not be liable for:
delayed correspondence;
misdirected deliveries;
unauthorized physical access attempts; or
losses arising from the User’s reliance on outdated or unofficial address
information.
The User bears sole responsibility for verifying current corporate contact information
through officially authorized Company channels.
25.3 Legal Inquiries
Legal notices, regulatory inquiries, subpoenas, compliance communications, intellectual
property complaints, dispute-related correspondence, or other formal legal
communications intended for the Company shall be submitted through the legally
designated contact channels specified by the Company.
The Company reserves the unrestricted right to:
(a) determine acceptable methods for submission of legal notices;
(b) require supporting documentation or verification;
(c) reject improperly served communications;
(d) redirect legal correspondence to authorized representatives or counsel; or
(e) establish separate communication procedures for legal, regulatory, compliance, or
enforcement matters.
The User acknowledges and agrees that:
informal communications through customer support channels may not constitute
valid legal notice;
social media communications may not satisfy legal notification requirements;
legal processing timelines may vary depending on complexity and jurisdiction; and
the Company may preserve, disclose, or cooperate regarding legal communications
where required by law.
Nothing contained herein shall obligate the Company to respond to:
abusive legal threats;
frivolous complaints;
improperly submitted notices; or
communications failing to comply with applicable legal procedures.
The Company reserves all rights and remedies available under applicable law in
connection with legal inquiries, investigations, disputes, or enforcement actions.
25.4 Complaints and Escalation Contacts
The Company may establish designated complaint handling and escalation procedures for
operational disputes, customer dissatisfaction, billing concerns, service quality issues,
safety complaints, regulatory concerns, or other customer-related matters.
The User acknowledges and agrees that:
(a) complaints should first be submitted through standard customer support channels;
(b) escalated complaints may require additional review periods;
(c) supporting evidence or documentation may be requested;
(d) certain complaints may require internal investigation before resolution; and
(e) operational resolutions may be subject to applicable Company policies and
procedures.
The Company reserves the unrestricted right to:
classify complaints according to severity or operational impact;
prioritize urgent safety or legal matters;
consolidate repetitive complaints;
reject abusive or fraudulent claims; or
determine appropriate escalation pathways.
The Company shall not be liable for:
dissatisfaction with complaint outcomes;
delays caused by incomplete information;
inability to verify allegations;
limitations arising from unavailable evidence; or
operational decisions made in good faith during complaint resolution processes.
The User further acknowledges that the Company may:
maintain complaint records;
monitor escalated communications;
cooperate with regulators where required; or
implement corrective operational measures without admitting liability.

ACCEPTANCE CLAUSE
26.1 Acknowledgment of Understanding
The User acknowledges and agrees that by accessing, browsing, registering for,
downloading, installing, or using the Platform or Services, the User has:
(a) carefully read these Terms and Conditions;
(b) understood the contents and legal implications thereof;
(c) had the opportunity to seek independent legal or professional advice where desired;
and
(d) voluntarily agreed to the rights, obligations, limitations, disclaimers, and risk allocations
contained herein.
The User further acknowledges that:

these Terms and Conditions contain legally binding provisions;
certain clauses may limit liability or legal remedies;
continued use of the Services constitutes ongoing acceptance of applicable terms;
and
the User assumes responsibility for compliance with all obligations imposed under
these Terms and Conditions.
The Company makes no representation that the User possesses any particular legal,
technical, commercial, or operational understanding, and the User bears sole
responsibility for reviewing and understanding the contents of these Terms and Conditions
before using the Services.
The User acknowledges that failure to read these Terms and Conditions shall not relieve the
User of any legal obligations arising therefrom.
26.2 Agreement to be Bound by the Terms
By creating an account, utilizing the Services, accessing the Platform, submitting bookings,
authorizing transactions, or otherwise engaging with the Company’s operations, the User
expressly agrees to be legally bound by these Terms and Conditions, including all policies,
notices, disclaimers, operational procedures, amendments, and supplemental provisions
incorporated herein by reference.
The User further acknowledges and agrees that:
(a) acceptance of these Terms creates a legally enforceable contractual relationship
between the User and the Company;
(b) use of the Services is conditional upon compliance with these Terms and Conditions;
(c) violation of these Terms may result in suspension, restriction, or termination of access
to the Services; and
(d) the Company reserves all legal and equitable remedies available in the event of breach.
Where the User does not agree with any provision of these Terms and Conditions, the
User’s sole remedy shall be to discontinue access to and use of the Services immediately.
The Company reserves the unrestricted right to require renewed acceptance, additional
consents, identity verification procedures, or updated acknowledgments where reasonably
necessary for operational, legal, security, or compliance purposes.
26.3 Digital Acceptance and Consent
The User acknowledges and agrees that electronic acceptance mechanisms, including but
not limited to:
(a) clicking “I Agree,” “Accept,” “Continue,” or similar confirmations;
(b) creating an account;
(c) submitting service requests;
(d) accessing the Platform;
(e) authorizing payments;
(f) using the mobile application;
(g) continued use of the Services after notice of updates; or
(h) other electronic actions indicating assent,
shall constitute valid and legally binding acceptance of these Terms and Conditions to the
fullest extent permitted under applicable law.
The User further acknowledges that:
electronic records may serve as evidence of consent or contractual acceptance;
digital acknowledgments may be stored and relied upon by the Company;
physical signatures may not be required for enforceability; and
electronic communications may satisfy legal requirements relating to written
agreements.
The Company reserves the unrestricted right to:
implement additional electronic consent procedures;
require re-authentication or verification;
preserve digital acceptance records;
rely upon automated logs or electronic timestamps; or
utilize third-party authentication technologies,
for operational, evidentiary, compliance, or security purposes.
The User agrees not to dispute the enforceability, admissibility, authenticity, or validity of
these Terms and Conditions solely on the basis that they were accepted, executed, stored,
or communicated electronically

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